WellCare has an HR problem. Hiring and development of associates is immature. Interviews don't target skills, they instead focus on personality. This has led to a company full of nice people who can't do their job.
Management can be divided in two groups: heroes and tremendously incompetent. Heroes are folks that have moved up through the ranks many of them without any managerial skills but that can get the job done, however they rely only on themselves and not on their employees, they never train their employees and often times disrespect them. The tremendously incompetent are usually outsiders that land a job at WellCare as managers but have no clue about the industry or how to do their job. In any case you end up on a highly dysfunctional work place.
This corporate culture is ruining the company as it is not allowing it to grow and scale and is not developing the human resources that the company has.
HR hiring and firing policies and Management