WellPoint Employer Reviews

Full day of work consisted of assisting customers via telephone.

Learn something new each day, not a boring job

The job responsiblities were always changing so there was always new things to learn. There was always work to do.

Management was in California and my co-workers were very young so consequently there was alot of socializing and people called in absent alot.

I enjoyed learning my job and how it effect – more...  departments down the line. – less

Typical large corporation whose concern is the bottom line.

Taking incoming calls from customers.. Speaking to customers about the billing, payments, EOB, COB, membership, escalating claims to other areas. Sending coraspondance.

Delivering medicare and compliant marketing materials is our team goal year over year. The team I lead I would describe them as passionate, eager, innovative and well versed in medicare marketing guidelines. As I presented opportunities to improve our customer experience they were front and center. I believe in them and they believed in me and saw the – more...  vision I would present to them. We continue to embrace the changes brought to us and continue to deliver the best "compliant" materials that have differentiated us in the marketplace and has won us an award. – less

responding to computer dialed calls to members who had agreed to participate in a telephone wellness education program--required documenting while talking to the members about their concerns and teaching them about different aspects of their chronic health condition
i really enjoyed engaging with the members and helping them to learn how they could – more...  best manage their health issues to prevent exacerbations. I really think that too many patients leave their doctor's office with very little information about what is wrong with them, A lot of the people I have talked to, aren't even sure what or why they take their medicines. Knowing what is going on is the first step to being able to take control and manage the condition.
management was very supportive and always helping us to do better
the hardest part for me, was talking and documenting at the same time – less

I learned many of things: How to process Medical/Facility claims. How to read and understand Medical Benefits. The importance of Customer Service. How important CORE Values are to customers and Employees. My Co-Works were a joy, I am happy I had the opportunity to meet all of them.

I would generally get into work at least 15 mins early each day as there were several screens to sign into and you needed to be ready to take phone calls at 8:30 sharp. Bonuses were given quarterly which ws a plus and your breaks and adherence was part of your bonus. It was rewarding giving people information they needed in a timely fashion and hearing – more...  their relief that a procedure was covered. Other employees were always willing to help out if and jump on the phones if we were getting backed up. The most tedious part of the job was if someone called and needed 30-40 medical codes looked up to see if they were covered. – less

This place is very peaceful and wonderful place to work. i have leared alot working here and there company mission is great. my co-workers are very helpful and smart people with big hearts. The most enjoyable part of this job is all the great people and all the great things i leared.

A typical work day would include taking up to 80+ calls from customer service members and working on the required continuing education goals or self improvement goals. The co-workers are pleasant. However, management may seem pleasant but has not gained any trust from employees.

I have learned that people are very important and they need to be treated – more...  with respect and they should be "Wowed" at any opportunity you get. The people were the most enjoyable part of the job. – less

The best thing about this company is that they do allow your room to excel and grown in the workplace but lack the resources for you to do that. Their compensation packages is lacking and the management varies from cubicle to cubicle.

WellPoint is an overall great company with management support and adequate tools for project management. The typical work day is 10-12 hours. The hardest part of the job was shortage of resources and funding. The most enjoyable part of the job was working from home.

Good place to work; flexible for working at home occasionally.

In the finance department, no two days are alike. Fast paced, the only thing constant here is change. my co-workers have made this place a great place to work at. Everyone pitches in and helps anyone in need. The most enjoyable part of my job is my boss. She is truly the best person I have ever worked for. It is a great company to work for.

Enjoy the people I work with, overall fairly easy job.
Hardest part, never knowing when the call will end.

I managed the south and eastern region Cobra accounts. Implemented processes and process inprovement. Paid all company accounts and made sure customer payments were allocated properly.

Wellpoint is ok place to work if you have nothing else to do. I would not work in customer service though because people are rude. Also, its sort of strange working for a company that provides health insurance then them not providing any. You would think that they would give free health insurance.

I have enjoyed working with Wellpoint and I miss my co-workers

Productive and great place to work. Love the company. A typical day at work.

I helped members and Dr, Facility, and i give people authorizations to see counselors and to be inpatient and get the help they need I call Claims and get there claims paided I very detailed in what i do. I do alot of things concerning the behavior health part of the job .