Productive banking and client services in the financial industry.
o Branch Manager 2 (Current Employee), Ashburn, VA – February 17, 2014
Pros: make my own schedule
Cons: short and sometimes no breaks. more than 55 hours a week at times
A typical day in this role starts with a strong team morning huddle beginning with recognition. After recognition we'll go through deliverables for the day including scheduling, sales commitments, service commitments, and month to date performance. Throughout the day it's a lot of client relationship building and helping all who walk through our door – more... become financially successful. Enthusiasm and passion for cleint relationship building customer service is a must to be successful in this role.
In this role I perfected my cleint services and relationship building skills. This role also helped solidify my time management, business analysis, and leadership skills. I learned how to lead and push a team to perform like never before. I learned how to inspire and motivate a once low performing team member and lead by example.
My manager and higher ups are phenomenal. They lead by example and don't micro manage as long as you hit your numbers in sales, service, and operations. Employee retention is a major focus at Wells Fargo. Quarterly review's are a must and monthly one-on-one's are essential to keep all team members engaged.
The hardest part of my job is beggining the month slow. It's never easy to dig out of a deficit. Planning each day and executing effectively will always lead to success. – less
The Best characteristic is the people working there
Mortgage Staff (Former Employee), Orlando, FL – November 24, 2014
Pros: free lunches, activities during holidays, operations/staff
Cons: management downplayed their role in stress environment, requesting time off was very difficult, even for emergencies
The office culture is highly stressful which I was used to in the mortgage industry for over 10 years. However it was exasperated by the management style which was not cohesive or responsive to issues when presented by staff. The most enjoyable part of working there was benefits as far as healthcare ( which was of course increasing every year) and the – more... co-workers. The team environment was truly that when it came to the staff. – less
Lead Teller (Former Employee), Decatur, GA – November 24, 2014
Employees arrive ready to work. I learn the importance of team work and how working together results in success. Co-workers created a family environment which made working fun. The hardest part of my job was leaving any task undone at the end of the day. The most enjoyable part of my job was serving customers especially difficult or irate individuals – more... and seeing them leaving satisfied. – less
Business Banking Specialist (Former Employee), Lake Forest, CA – November 24, 2014
The retail side is incredibly sales driven to the point that it's quite common to see bankers pushing products and "solutions" on customers regardless of what they want or need. Customer service is laughable, the only thing management cares about is solutions goals. Management rotates out every 6 months or so.
Phone Banker (Former Employee), Reno, NV – November 24, 2014
it was a nice fun environment. Every one was real nice at first when i was in training. They had a lot of false hopes. The hardest part was having to sit all day and talk to 80-140 people a day back to back, it was stressful. Once you hit the floor the management staff does not care of you but about your numbers.
Teller (Former Employee), Richmond, VA – November 24, 2014
Hardest sales goal I have ever faced. Micromanagement is terrible. Managers care only about 5 referrals per day and meeting their goals.Very stressful job and no work-life balance. Co-workers are nice. Very competitive environment but if you meet your goals it is not too bad.
Personal Banker (Former Employee), new york ny – November 24, 2014
Pros: good compensation
Cons: no job security
Customer Experience: Created and implemented outstanding customer service experience to meet high sales objectives. Business Development: Opened accounts, verified and processed change to existing accounts, and elevated the customer experience through personal management and frequent communication. Cross Selling: deepening relationships with clients – more... to increase leads for loans and investments department. – less
Home Mortgage Consultant (Former Employee), San Diego, CA – November 23, 2014
Great company amazing benefits great management. I loved the professional environment working for Wells Fargo. I like how organized the departments are set up, and how we had an amazing IT and HR department.
Personal Banker Safe (Current Employee), Bettendorf, Iowa – November 23, 2014
Pros: pay, pto, customers
Cons: only one break, pressure for sales
At Wells Fargo, it does not matter how well you did yesterday, last week or last month! It's all about what you are coming in with today and how you are going to meet you daily goals. The goals at Wells Fargo for sales are exceedingly high. They want you to pressure people into things that they don't even want. We focus on different things every week. – more... The only good thing about Wells Fargo is the pay, it is very very very good, and also the PTO that we receive. You will need all the PTO you can get working this stress long day of a job. – less
Collector 2 current postion (Current Employee), wisconsin – November 22, 2014
A typical day at work is taking about 150 calls a day helping people make arrangement's to keep their home. The company is great at making changes without you even knowing. The most enjoyable part of my job is helping people and understanding their struggles
Lead Teller (Former Employee), Cumming, GA – November 21, 2014
Cons: long hours, felt higher hourly rate would have been more appropriate for the type of work that i did
The person who performs the job of teller or lead teller at Wells Fargo needs to have a lot of stamina and be willing to deal with difficult customers at some times. Most of the job is fun and a large portion of the customers are friendly, as are the coworkers and management. The hardest part of the job for me was after I came back from having spinal – more... fusion surgery I found it very difficult to keep up with the physical challenges that the job of lead teller required. I enjoyed working at Wells Fargo and was disappointed that I was unable to continue my employment there due to my physical difficulties. Too much bending, lifting, twisting. – less
Collections (Former Employee), Clive, IA – November 21, 2014
I worked on Collection's at Wells Fargo. I learned that collection's is not for me! Hardest part is calling and asking customers to pay the credit card they racked up and listening to them say they can't! When I worked there they had a decent bonus program. Management was good though
Lead Teller (Former Employee), La Habra, CA – November 21, 2014
Working with Wells Fargo was a great experience. I learned a lot about how to manage my money, my time and how to expand my knowledge. I met clients from different backgrounds and different financial situations and tried to help them each with our different kinds of products and services.