Productive banking and client services in the financial industry.
o Branch Manager 2 (Current Employee), Ashburn, VA – February 17, 2014
Pros: make my own schedule
Cons: short and sometimes no breaks. more than 55 hours a week at times
A typical day in this role starts with a strong team morning huddle beginning with recognition. After recognition we'll go through deliverables for the day including scheduling, sales commitments, service – more... commitments, and month to date performance. Throughout the day it's a lot of client relationship building and helping all who walk through our door become financially successful. Enthusiasm and passion for cleint relationship building customer service is a must to be successful in this role.
In this role I perfected my cleint services and relationship building skills. This role also helped solidify my time management, business analysis, and leadership skills. I learned how to lead and push a team to perform like never before. I learned how to inspire and motivate a once low performing team member and lead by example.
My manager and higher ups are phenomenal. They lead by example and don't micro manage as long as you hit your numbers in sales, service, and operations. Employee retention is a major focus at Wells Fargo. Quarterly review's are a must and monthly one-on-one's are essential to keep all team members engaged.
The hardest part of my job is beggining the month slow. It's never easy to dig out of a deficit. Planning each day and executing effectively will always lead to success. – less
Loan Servicing Specialist (Current Employee), Sioux Falls, SD – August 28, 2015
Pros: Great 401K, Lots of PTO
Cons: Low wages, Micro Management
Wells Fargo had great benefits but when it comes to pay they are behind the boat. Even top performers in the department only would receive a 1% yearly raise. This causes many people to leave departments after a year to seek out higher salaries.
COLLECTOR I (Former Employee), San Antonio, TX – August 27, 2015
Pros: great team work and company listens to employee needs
I love this job it was a personal need to help others about to lose their home by reviewing the foreclosure accounts plus negotiating and accepting payments. Also, after the customer was able to save their – more... home cross selling other bank products the customer needed. During some of the calls the supervisor would come around to ensure no one needed assistance. The co workers worked together if needed. I learned that slowing the call and listening to the customer and the tone of my voice help me build rapport and resolve the issues. – less
Customer oriented with goals needed to be reached.
Teller (Current Employee), Augusta GA – August 27, 2015
Pros: Goal Incentives
I work daily with many customers with all kinds of personalities so I am very adapting to any situation and or issue. I have goals to meet which I have never had an issue meeting any sales goal in any – more... of my careers. I get along with all coworkers and we learn a lot from each other as we work to learn new things daily. The hardest part of my job is when small things effect our work ethics or environment, our customers should always leave happy and when that can't be done i feel like the day wasn't as successful as it should have been. The easiest part is when I meet my daily goals and do everything possible to make sure every customer I have leaves with a smile. – less
Personal Banker (Current Employee), Tampa – August 27, 2015
I hate this place so much I can't put it into words. You're forced to jam banking products down peoples throats even when the product isn't right for them. Constant cold calling, visiting business to sell accounts while they attempted to conduct their own business, and more awfulness. Run...run from this job. The money is a joke for all the stress they put on you to sell.
Customer Service Representative (Former Employee), Sacramento, CA – August 27, 2015
Pros: Being able to wear casual clothing.
Cons: Time management with expediate intake and output on calls
Comfortable work environment, good company. Typical work day would be assisting internal customers with external customers account via telephone. Learned Excel and Outlook, and MS Word. Very positive environment. The hardest part of the job was trying to meet Average Handle Time on each call ( handle each call under 5 minutes). I enjoyed working with people. Management support.
Lead Teller (Current Employee), Woodinville, WA – August 26, 2015
Pros: hour lunch
Cons: open until 6 on saturdays
Every day I help customers with transactions and provide excellent customer service, have a weekly sales goal and coach other tellers in customer engagement and sales techniques.I am in charge of inventory – more... and postal upkeep. Over the past 2 I have learned how to be a leader and how to handle thousands of dollars in US and foreign currency. I have used my skills to be in the top 3 tells in my district for the past 3 quarters. I work well and have a strong relationship with all of my coworkers including managment. The most enjoyable part of the job is all the new people i meet on a daily basis. – less
Teller (Current Employee), Montgomery, AL – August 26, 2015
I have been working at Wells Fargo for 5 months now and I hate my job. They are very pushy on selling products and are no longer focused on the customers. All they are focused on is making sales by opening accts for people. And if you don't meet what you're supposed to meet then you get fired. I hate the greedy work enviornment.
Personal Banker/Assistant Manager (Former Employee), Lawrenceville, GA – August 26, 2015
Cons: Everything else
The sales structure is horrible. I understand it was a sales job however when people go to a bank they want a couple of things first, security and customer service. But instead we were to sell and sell and sell even if customers did not need a product we were to push it on to them to hit our numbers. If we did not then there would be a meeting and then a write up.
Phone Banker (Former Employee), Shoreview, MN – August 26, 2015
I loved working for this company! It was everything I could ask for in regards to work environment, job position, customer interaction, etc. The hardest part about working there was attendance, and integrity. – more... You have be careful in regards to attendance because if you have children with health conditions certain circumstances are null in void to the policy. And in regards to integrity, sometimes people are not on the same page when it comes to what to do and when to do it (communication between the branches and the phone banks).
All in all it is a great place to start your career, grow, and learn. – less
Regional Program Manager/Vice President (Former Employee), Los Angeles, CA – August 26, 2015
Pros: great bonuses
Cons: too much politics
The employees make the company a nice place to work at. Excessive amount of politics. Best part of my job was to meet team members on a daily basis and help them grow in their roles as well as help clients meet their financial needs.