One of the Worst Jobs I've Had
Online Customer Service Representative (Former Employee) – Glen Allen, VA – May 23, 2016
Wells Fargo did not place much emphasis on its associates. It was evident in the way the building was set up, the cubicles, and even the communications that went out via email. Nothing was celebrated about the associates other than metrics and promotions. Everything was SELL, SELL, SELL! We would only get rewarded for a snack from the snack cart that would come by every month or so ONLY if we met our metrics...says a lot. I felt that growth and development of associates didn't matter to Wells Fargo. It was either do well with your metrics, meaning get off the phone in a timely manner, no matter if you've helped the customer or not, and then MAYBE you can move on up the corporate ladder. Very stressful job, not worth the pay.
Free team member checking account
No company morale, lack of career development, needed more team building and better management