Pros: enjoyment working with customers, co-workers
Cons: poor management, inadequate systems
Overall, mixed review. Co-workers were great. Met a lot of really great people. I enjoyed working with customers and found it to be rewarding. I really enjoyed working for my 1st supervisor, who always treated me like gold, and would always go to bat for me. My performance was exceptional under this supervisor, and even received a promotion. I can't say the same, though, for my 2nd supervisor, who was the complete total opposite. We would get written up for not meeting a certain metric, and constantly threatened with a formal warning, subject to termination. This supervisor was very unsupportive when it came to going to bat for their people. As a result, I watched my performance drop dramatically, along with everyone else's in the group. In addition, systems were so bad, they affected the proper servicing of our customers by breaking down daily.