Honestly, I couldn't handle it. Getting berated by people every day over the phones is not something I truly care for. I've worked in customer service since I was 14 and yeah, people don't know how to treat one another but at the same time I never had it worse than when I was there. Before I quit I went to everyone I could and asked how do I get through this. Unfrotnualty they all just told me to suck it up and told me some of the things people have ever told them, which didn't help.
But the money is good and the bonuses are good, if you can meet their demanding sales. So if you're in it for the money, more power to you, but I want the money and I like to actually help people.
For me, I was there for six months and didn't feel like I helped a single person. That's the experience I had, but maybe it can be different for you.
For me, my first hint that it might not be a good thing was during training where they told us no matter how berating the customer is being we had to stay on the phone. But, for their employees in the branches who get paid the same amount, who are also Wells Fargo, if they had someone acting like that security would escort them out...
So if we're all one company why do we get treated differently because ones face to face and one is over the phone? Food for thought, isn't...?