Honestly, training needs to be better
COMMERCIAL TELLER (Current Employee) – Philadelphia, PA – July 6, 2016
A typical day at work would be fine until you have those customers where you need clarification. The time it takes for the teller to get clarification, to get an override, to get help in general, takes time away from helping clear the line, to doing other operations. Training was a brief glimpse of what could happen. According to previous tellers who went to training a year, two years, ago, this wouldn't have happen. Training was intensive.
During my time there, I like my coworkers, I like my job. It takes patience, a lot of understanding and empathy for the customers, and plenty of service for the customers. I did not like how much they pressured us to reach incentive. I felt the incentive should be a side note, not something to a teller must get.
PTO, Holiday pay, Benefits