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6,416 reviews

Wells Fargo Employer Reviews

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  • Job Work/Life Balance
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Job Work/Life Balance
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answer phone calls all day
Customer Service Representative (Current Employee), San Bernardino, CAAugust 15, 2014
Responsibilities: Provide customer service via telephone to mortgage holders; research and collect payments and fees; educate customers on loan payments, taxes, and insurance; solve customer problems; complete tax research; work with many tax collecting agencies; assist customers in succeeding financially by cross selling equity products, cash out refinances – more... and other bank products. In addition step into a supervisor role and perform extensive research for escalated issues, in which I would contact the customer and provide resolutions. – less
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Very Professional work place
Customer Service Representative (Current Employee), Dublin Ca.August 15, 2014
Pros: very good team, great customers
Cons: the culture of the bank and high sales goals
A typical day at work for me would be coming in the morning assuring everything was in place for the day. Making sure customers were getting the service they needed. Making sure that managers were all on the same page about everything, and communicating with team members. Making sure papers were filed correctly and calls were being directed to the correct – more... person. Team members call me the quarter back of our branch. – less
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Too long ago to remember
Loan Documentation Representative III (Former Employee), Chester, PAAugust 15, 2014
Not sure if Wells Fargo was a good or bad place to work. It was a job that paid the bills. Growing within the company was challenging, but not impossible.
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I enjoyed working for the company
Personal Banker/Customer Service (Former Employee), Bridgewater, NJAugust 15, 2014
Pros: advancement
Cons: hours and days
open accounts, greet customers, handle customer concerns and issues
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No leads
Credit Manager (Former Employee), San Ramon CaAugust 15, 2014
Pros: good people
Cons: terrible leads, no outside marketing/cold calling
Come in make calls to same customers from internal "leads" system. Talk to the same 150-200 customers every month. Your Co-workers are also calling the same "leads" so your customers get to talk to everyone in the branch monthly. Go to Lunch. Maybe close a loan or do a credit card app. Go home. Really need to bring back the ability for credit managers – more... to market outside of the "leads" provided. – less
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Fun workplace lots of bonus and incentive
Personal Banker (Former Employee), Phoenix, AZAugust 14, 2014
Pros: free lunches on fridays and spliffs on sales
Cons: scheduling
Work flow depends on day of the week. Manage customer portfolio, service relationships and cross-sells all products and services.
Reach out into the community by placing outbound phone calls to existing clients, visiting businesses, conducting educational seminars, and being active in the community.
Build long term relationships with our customers in – more... person and by phone. co workers easy to work with and team players. Hardest part of job is pre planning two weeks in advance appointment log. – less
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Horrible experience!
Mortgage Consultant (Former Employee), San Diego, CAAugust 14, 2014
Pros: consistent paycheck
Cons: every other aspect!
I was doing great in the beginning... When the mortgage rates dropped to the lowest point, everything just went crazy... Processors who normally have 30 files now had over 100. Upper management basically told us to just tough it out. That obviously wasn't the answer because most of our office left for a different company. They also didn't pay me any – more... overtime. Office life was wild... most unprofessional office ever. Someone punched a hole through the bathroom door, and someone else decided to show off a very personal "toy"... There was also baseball being played in the office a few times which was very distracting. – less
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CUSTOMER SERVICE
CUSTOMER SERVICE (Former Employee), Tempe, AZAugust 14, 2014
Pros: team builds
Cons: grave yeard shift
took inbound and outbound calls, took payments, data entry.
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fast pace busy work place call center
Mortgage Specialist (Former Employee), frederick mdAugust 14, 2014
attached to the phone and time tracked for everything. even using the rest room
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Too focused on sales
Lead Teller (Former Employee), Arlington, VAAugust 14, 2014
Wells Fargo pays very well but works you like if your not human and only care about sales. They do not care at all about the customer or team members. All they care about is sales and are very racial when it comes to getting a promotion and Human Resources does nothing when you call to let them know about an incident someone made you feel uncomfortable – more... in even if it was racial. – less
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like job overall
Phone Banker (Current Employee), Lubbock, TexasAugust 14, 2014
Pros: managment
Cons: great benefits
Management expects more and more out of employees but no incentive. Ianagers cannot do my job if when asked to. I like my co workers. Answering phones all day and being on the phone all day is mentally stressful.
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Great company to work for
Service Manager (Former Employee), Mountain View, CAAugust 14, 2014
This company has lots of drive to advance, always. Although this company has received many customer service/ satisfaction awards, they're always trying to increase those skills. Their aspiration for better customer service always, sets them apart from the rest.
I learned to work as a TEAM, always with a sports minded way of learning, developing, and – more... managing. I was part of the management team and played along side my team of employees, getting my hands dirty, too. The hardest part of the job was the sales. When I was a banker, the sales was all that was pushed in our heads. Thankfully, with a new district manager, she didn't push sales as much, but by that time, I was in management. Her thought process was "if you have the best customer service, the sales will come.."
I'd say the most enjoyable part of the job was working as a team. Even up to the district manager and regional president; they talked to us like people, not like our superiors. – less
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Overall an average place to work
Software Release Engineer (Former Employee), Des Moines, IAAugust 14, 2014
I was a contractor there, I did my job, they paid me. When my contract was over, I left....................................... .................
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What I learn everyday
Bank Teller (Current Employee), Alhambra, CAAugust 14, 2014
I meet a new customer everyday and a new obstacle falls upon my work load everyday. Every customer has different needs, us providing service to these customers really proves our skills and effort to go out of our way, to go above and beyond to make sure our customers and clients received an enjoyable experience and is satisfied with our service.
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Stress!
Lead Customer Service Representative (Current Employee), HoustonAugust 14, 2014
Stressful work environment. Sales driven to the point where the bank lacks in customer service. High turn around rate at many of the branches due to the lack of respect and value for team members depending on their position.
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very high pressure for sells
Teller (Current Employee), Redding, CAAugust 13, 2014
Pros: pay
Cons: high stress and high pressure
you start becoming scared that you might not meet your sales goals for the day even if you are amongst the top sellers, because that's all they care about there.
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poor management from top to bottom
RETAIL SALES SUPERVISOR (Current Employee), Milwaukee, WIAugust 13, 2014
Pros: big bank
Cons: you must be of diverse gender or race in order to advance
not for everyone... not for anyone.. very difficult to advance and you are non stop micromanaged
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Stable financial institution
Personal Banker (Former Employee), Midland, TXAugust 13, 2014
Great to help customers with their financial needs in such a stable financial institution.
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fast paced and demanding
Teller (Current Employee), Bedford, VAAugust 13, 2014
Pros: chance to make a difference for someone
Cons: no chance to move up in company
love working with the customers and getting to know the community. love the challenges that everyday brings. Nothing is the same day after day
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Clean upscale workplace
Collector I (Former Employee), Ft. Mill, S.C.August 13, 2014
Pros: employee appreciation
Great plae to work, good bonus potential, extremely clean facilities, decent desk spaces, over-all decent company

About Wells Fargo

Wells Fargo & Company is a financial holding company and a bank holding company. It is a diversified financial services company. – Read more