Hectic and chaotic workplace
Helpdesk Technician II\Network Administrator (Former Employee) – Valencia, CA – August 4, 2017
Working at Wesco was very difficult. Users are not regulated by their supervisors, and do not respect the ticketing system put into place to allow IT to manage their time.
The day was a panic-filled user running up to my desk one after the other, either because a ticket was placed but it had been 5+ minutes and their problem wasn't fixed, or no ticket placed and they just wanted immediate help, no matter what IT was doing at the time.
I was interrupted at lunch, when in meetings with my superiors, and working on higher priority tasks by people who simply complained louder, and wanted their issue fixed first. My superiors would agree that this was inappropriate, but would no support any steps taken to correct the behavior of the users.
Flexible hours (as much as there could be), often free food brought in by other departments, who would share with IT
Inability to manage workflow, and therefore meet deadlines. Unsupportive management. Combative users.