Embrace Speed and Change but show me the money`
Quality and Customer Service Specialist, Newnan, GA - September 29, 2015
I worked for Intercall, a Subsidiary of West Corporation for 11 years. It was a great place to work until a couple years ago. Quarterly and end of the year bonuses stopped. No more Holiday parties! We got a raise every 3 years, which was only a quarter. So as the cost of living went up, the company was not very considerate. Next health premiums went up as well. Management in my department worked remotely from the primary call center, which was good in teaching me the skills of self management. But became a downfall as I felt used and unappreciated. It was if I was talking to strangers. But the most enjoyable part of the job was satisfying customers and coworkers.