My day starts at 7am and ends at 3:30pm. Once I get logged into all the screens I need for the day, I start making calls to current customers. We make sure they are getting all the services they need for their business. If they have questions we can't answer, we give them the number to call or escalate their problem if its a bad one to the correct department. The hardest part of the job is not being able to help them. I feel great when I can get issues resolved without taking a lot of time figuring it out. Most of the time the job atmoshpere is relaxing, but there are times when it can get stressful. The managers are all pretty decent and helpful. I learned a lot about sales, its not at all what I thought it was going to be, its actually easier.