Lack of management knowledge, untrustworthy and deceitful.
Cons: management, limited o.t. hours.
I would not recommend working for this company at all other than just a quick job for some quick money. DEFINITELY NOT A CAREER MOVE! Let me give you some examples of what you may run into while working for West...
(1) Management: Always just gives you any answer instead of researching the issue, they do this to get you out their faces so they can go back to walking around not doing work throughout the day....Watch out for evening supervisors, their the worst cause call volume is usually slow after 5 and upper management goes home.
(2) Supervisors Personal Relationships With Employees: Theres so many people/sups in here who are having relationships with each other its ridiculous!..If you read the other reviews, they say "nobody that does good hard work is promoted, only the ones who are buddy buddy and who kiss butt and go to lunch and breaks with their supervisor/SME"
(3) They will tell you anything to get you in the door, once your out of training (Which is extremely strick for some projects) you will see that half the things you was told was a lie... Ex: If you work 40 hours your a full time employee with benefits...LIE!..They will hire you as a temp employee just so they don't have to give you benefits for as long as they want...Then they end the project unexpectedly. (Which they can do because their 3rd party, doesn't have same guidelines as regular companies)
The worse part for working for West is that their a 3rd party employer so you make half the money you can potentially make working for that company directly...Example. Aetna/West-$11 HR....Aetna Directly $13-16 HR.