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West Corporation
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962 reviews

West Corporation Employee Reviews

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Ever changing technical project management
SERVICE DELIVERY MANAGER (Current Employee), Omaha, NEJuly 29, 2015
Pros: coworkers, supportive manager, customer rapport
Cons: benefits, ever changing procedures & policies
Management of telecom accounts to ensure on time completion and satisfaction of AT&T's business customers. Communicating status via email, phone, and instant messenger. Coordinate and team with AT&T provisioning, order specialists and sales teams to obtain information in order to resolve issues and roadblocks.
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great enviorement
csr (Former Employee), el paso txJuly 28, 2015
its a great place to work at you learn a lot and have the ability to grow and achieve goals. moangement is great as well as coworkers, i learned how to work at a fast pace when its very busy and most of all patience
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Human Resources
Human Resources Manager (Former Employee), Wausau, WIJuly 24, 2015
I loved working for West overall, there were aspects out of my department that I would prefer the company to change, such as compensation, raises, etc.
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poor training
tax preparer (Former Employee), Rocky Mount, NCJuly 23, 2015
Pros: flexible work schedule
Cons: short breaks
west had poor training, therefore was very unhelpful towards their employees. The companys policies were always switched and the employees were notified at last minute which effected their work
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Typical Call Center
Operations Team Supervisor (Current Employee), El Paso , TexasJuly 22, 2015
Pros: Pay with bonus
Cons: Merger with another company
Working for a third party has its challenges. The client was AT&T wireless. The hardest part of the job is keeping up with metrics that don't reflect reality and how customer score interactions. Also upper management who hasn't performed the job task and don't have a clear understanding on day to day task.
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A place to work well looking for another Job
Production Team Manager (Former Employee), Pensacola, FLJuly 21, 2015
This is a good company to get experience. I would not recommend anyone to make a career out of west. I think it is a great job to have while looking for another job.
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Productive work place
Customer Service Representative (Former Employee), Rocky Mount, NCJuly 21, 2015
Pros: Lunch break not long enough
Cons: Great health & dental care.
Great place to work for someone looking to increase their customer service skills. This is an inbound call center. As hard as the work may seem, its fairly easy work!
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training weas fun
Technical Support Representative (Former Employee), Reno, NVJuly 21, 2015
paid training was a lot fun and meet new people. the staff and other employees was welcoming with new hires. they train by your pace which was great
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Fun place to meet lots of new people
Customer Service Representative (Former Employee), Rocky Mount, NCJuly 20, 2015
Pros: Incentives
Cons: Poor job security
I enjoyed working for West Corporation. The challenge of meeting metrics was exciting. The only thing I did not like was the sense of security as quick as you are hired you can be fired.
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Not a perminit job
Address Customer service inquiries (Former Employee), Universal City, TXJuly 15, 2015
Pros: ok money with flexiable hours
Cons: alot of upper management needs to change
West was a ok place to work for me when I was in my early 20s, things were never as promised, how ever that still didn't mean that what was promised wasn't going to happen it means that they just didn't – more... happen as promised. Management was ok if you don't mind the favoritism game and you are really at work to work. My co-workers that I did develop a relationship with are life time friends so that was a huge plus to me. The jobs are pretty easy keep in mind there are diff. projects – less
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Hard Working People dedicated to what they do
AT&T Account Services Team Manager (Current Employee), Omaha, NEJuly 15, 2015
Pros: The Co-workers. Stability
Cons: Pay incentives. Cost of benefits.
The professional environment was an excellent introduction to the work force.
The people are very knowledgeable and dedicated to the work they do.
I received an extensive knowledge and understanding of telephony, IVRs, Voice dial programs and other industry related areas.
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poor training
Mail services advocate (Former Employee), Rocky Mount, NCJuly 14, 2015
Pros: flexible schedule
Cons: unprofessional training
the job training was very poor and the management was unprofessional. The work environment was also un professional. other than those disadvantages I enjoyed helping the customers
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Great Place to work
Agent (Current Employee), Pensacola, FloridaJuly 13, 2015
Pros: overtime
Cons: takes two hours to get a lunch request
the typical day at work is answering telephone calls and getting cussed out by customers and not being able to calm them down and realizing that there is nothing we can do about it
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ok
District Escalation Manager (Current Employee), OmahaJuly 12, 2015
West sold large portions of their departments to Alorica, now all being phased out and moved overseas.
Benefits worse.
No raises. When raises were given, was not balanced. Now those higher paid employees are being targeted and phased out. Replaced by oversea locations.
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young enviorment with fun people
Technical Support, Dish Network Contractor (Former Employee), niles,ohioJuly 11, 2015
Pros: young people made it a fun work place
Cons: advancement
troubleshooting for customers,techincal side of satellite dishes,young managers,fun coworkers a lot of young people,dealing with irate customers,the enviorment was most enjoyable
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Loved the fun atmosphere and flexible hours afforded via Spectrum
Independent Insurance Agent (Current Employee), New Market, ALJuly 10, 2015
Pros: hour incentive programs and other incentives
Cons: sometimes incentives programs seem to have unreasonable goals and expectations
I loved the atmosphere at West and flexibility to work certain hours and post hours. The people are great!!!
West is a great place to great and seem to care about people
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Invaluable experience
Customer Service Representative (Former Employee), Omaha, NebraskaJuly 10, 2015
Good experience even though it was short. Had a good time learning how to respond to customers on the phone and treat people with respect at all times,
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A helping hand
Customer Service Advocate I (Former Employee), Rocky Mount, NCJuly 8, 2015
Pros: Setting all day
Cons: Lots of notes
Learning how to work under pressure. being able to keep customers happy and interact with them while searching for the information that they need to move forward.
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Stressful Job
Customer Care/Service (Current Employee), Warren, OHJuly 8, 2015
Pros: None
Cons: everything about this job
Everyday at this position changes. It feels like a new job everyday meaning one day you're told to do things one way and it changes.
Since I have been there I have been very stressed and depressed. I – more... have lost confidence in this job. I have a lot to give and I give 100% but it is never good enough. The medical benefits are not even worth paying for.Terrible coverage, No major medical. When you take a restroom break, you have to subtract the time from your scheduled breaks. – less
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Poor job stability/ high over turn
Customer Service Advocate (Current Employee), Rocky Mount, NCJuly 7, 2015
Cons: short 10 min. breaks, restroom needs and 30 minutes of lunch
Busy answering incoming calls for rx scripts, assisting pharmacies with processing information, denials of claims, copays and overrides. Not being able to assist all the needs of incoming calls due to plan limitations is the hardest part of job. The most enjoyable part of the job is being able to assist clients in need of service.

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About West Corporation

Enterprise technology, by definition, faces the constant challenges of complexity and obsolescence. At West, we are dedicated – Read more

West Corporation Salaries

Customer Service Associate
$10.49 per hour
$22,000 per year
Customer Support Representative
$10.50 per hour
Technical Support
$11.00 per hour
Customer Service/Sales Representative
$10.00 per hour

West Corporation Photos

Everywhere you turn at West, there is an opportunity to be had.
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