West Corporation Employee Review

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Customer Service
Customer Service Representative (Former Employee) –  Pensacola, FLFebruary 26, 2014
• Consistently recognized for maintaining superior level of customer satisfaction.
• In-depth knowledge in data entry techniques and database applications.
• Performed order entry, reserved goods for customer orders and processed credits and debits.
• Resolved customer problems efficiently and in a timely manner.
• Opened new accounts, accessed current accounts and supported customers with troubleshooting matters.
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Stay focused and do your job
Customer Service Representative (Former Employee) –  Rocky Mount, NCNovember 22, 2017
A typical day would require a lot of different attitudes and mood swings clients were often upset about orders but I learned a lot about mail order pharmacy managers could of been nicer the culture was very diverse hardest part the drama there and no control of situations before they escalate the best part was satisfying and helping the customers
Pros
change of schedules picking up overtime
Cons
the drama and pay
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Was not a great place to work.
Customer Account Executive (Former Employee) –  Pensacola, FLNovember 19, 2017
The management did not know what they were doing most of the time. They barely explained new information to the employees. I did not enjoy my time working for this company.
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Overall rating

3.3
Based on 2,626 reviews
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Ratings by category

Work/Life Balance
3.3
Compensation/Benefits
3.1
Job Security/Advancement
2.9
Management
3.0
Culture
3.1