Pros: there is no limit to the amount of overtime you can pick up.
Cons: breaks can be pushed back depending on call volume and work schedules aren't very flexible.
- Working at west is being in a computer for 8 hrs/ full shift, answering incoming calls. I assisted customers with any billing inquiries, payments, basic phone troubleshooting, upgrades, as well as any account changes.
-I learned to use many systems like Torch, Clarify, System x, Telegence, just to mention a few; I also learned how to speak with customers over the phone to help ease their stress.
- Management at West is really good, they are always available to you when needed, however they don't work to well with your schedule.
-The hardest part of the job was learning so many new systems; the most enjoyable was being able to make a difference for those customers that called in, and help better their da.y by finding a solution to their problems.