Total waste of time look elsewhere
CSR - Customer Service Representative (Former Employee) – Wausau, WI – April 1, 2016
Where to start. Management is shady can't trust them and they only promote their friends or the ones who suck up. I have seen them personally promote someone and everyone else was simply baffled. They don't like to promote anyone who could be a potential threat to any upper management position.
They fired people all the time. Quick and brutal. Client didn't like you, you are gone. Client takes business away, multiple firings. Seemed like there was always a fake attempt at redemption on your behalf but no one cared.
Breaks were a joke it was clocked at 10 minutes down to the micro second. Benefits were ok at least you could get medical.
They say they aren't a call center but it's a call center nothing more. Bonuses when I started were amazing but as they grew those became obsolete and hard to get. West feels $10-$12 an hour is a great competitive wage. You'll never get more than that, raises will never happen.
Work environment was awful, turn over was unbelievable. All in all I gave it a chance to be something but West failed. The Wausau WI branch had bed bugs, it's a dump. Management is a good ole boys club. Wouldn't trust them ever. I left, the best thing I did was quit. Way more money, better job, more fulfilling, better environment etc.
DONT WASTE YOUR TIME HERE MUCH BETTER JOBS IN WAUSAU.