West Corporation Employee Review

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Competitive environment with high energy
Inbound Customer Service Rep (Former Employee) –  9910 Maple Street, Omaha NE 68134August 12, 2014
A typical work day consisted of talking to clients, assessing billing issues, capturing the clients commitment to continue services, and achieve customer satisfaction. I learned that there are a number of obstacles involved in business structure as well as the mission of company in relation to meeting the needs of the client. The management team seemed very frantic and disorganized. The overall culture of the business environment seemed to weigh heavily on the co-workers. The hardest part of the job seemed to be the cohesiveness of the group. The most enjoyable part of the job was the full time employment.
Pros
Job opportunities and fast paced environment
Cons
Very little organization and lack of cohesiveness
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Other West Corporation Employee Reviews

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Stay focused and do your job
Customer Service Representative (Former Employee) –  Rocky Mount, NCNovember 22, 2017
A typical day would require a lot of different attitudes and mood swings clients were often upset about orders but I learned a lot about mail order pharmacy managers could of been nicer the culture was very diverse hardest part the drama there and no control of situations before they escalate the best part was satisfying and helping the customers
Pros
change of schedules picking up overtime
Cons
the drama and pay
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Was not a great place to work.
Customer Account Executive (Former Employee) –  Pensacola, FLNovember 19, 2017
The management did not know what they were doing most of the time. They barely explained new information to the employees. I did not enjoy my time working for this company.
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Overall rating

3.3
Based on 2,626 reviews
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Ratings by category

Work/Life Balance
3.3
Compensation/Benefits
3.1
Job Security/Advancement
2.9
Management
3.0
Culture
3.1