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West Corporation
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857 reviews

West Corporation Employer Reviews

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Great work ethics
CUSTOMER SERVICE (Former Employee), Spokane, WAMarch 3, 2015
I worked for this company for 3 1/2 years and I learned a lot from this well organized company. This company provides you the tools to succeed at their place but life as well.
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pays well for over time hours
Customer Service (Former Employee), Pensacola, FLMarch 3, 2015
Pros: nice breaks
Cons: tense not friendly
Productive and tense working place but good breaks with modest sitting area, and nice clean bathrooms, its a good place to start a level entry job or to get experience.
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Challenging new Experience
Account Manager (Current Employee), Middleton, WI 53562March 2, 2015
Pros: learning about new and exciting products and how they work.
Cons: extremely challenging providing full service account management to a large number of accounts.
Working in Telecommunications is a new and challenging experience. Sales, and stack ranking are undefined. Trainings are intense. High call volumes and e-mails, sales goals.
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Great company to work for.
Customer Service Agent (Former Employee), Round Rock, TexasMarch 1, 2015
Pros: create your own schedule.
Cons: never enough hours. low pay.
I enjoyed working for WEST. I created my own schedule. I LOVED speaking with customers and solving their problems. I like picking up hours during Christmas and Valentines with other companies when help was needed.
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Good place to start out
CARE/TECHNICAL ASSOCIATE (Current Employee), Huntsville, ALFebruary 28, 2015
Pros: not too far away from home
Cons: short breaks, restrictive work environment
This is a good place for someone just getting into the work force. For those that have had other corporate positions, it may seem a little restrictive.
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west corp was a great job but they closed down
Team Leader/Supervisor (Former Employee), Hampton, VAFebruary 28, 2015
While i was working with West Corp my typical day was having a meeting with my employee that I supervised. making sure the sales and productivity is accurate..
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Nice place to work
Production Specialist (Former Employee), Beaumont, TXFebruary 27, 2015
Pros: friendly people, giveaways, monthly bonus earning potential
Cons: rude customers
There is a friendly atmosphere. The people there are nice. The customers can be rude and irate, however, that's typical when dealing with a call center.
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Learned A Lot But Low Pay
Associate Account Manager (Former Employee), Omaha, NEFebruary 26, 2015
Pros: great management
Cons: low pay
Worked at West for 6 years. I left for a better work/life balance. Almost all positions are on some sort of on call.

Comp and benefits were the worst I ever had. West pays very low. Some positions in their Interactive department pay better but that comes at a price of more stress.

Advancement was so/so. Depends on what the employee wants to do but most jobs are very technical.

I had the best managers at West. Very caring and smart people. I had the worst manager at West also. He eventually was let go.

I felt the job culture was great. People were willing to teach you so much. It’s a very technical environment and I learned a lot.
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Productive and fun workplace
Employee Relations Specialist (Current Employee), Omaha, NEFebruary 26, 2015
I established a good working relationship with team members and department contacts. I shrived to improve the level of overall service being provided. I enjoyed working with my team.
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Fun
CUSTOMER SERVICE SUPERVISOR (Former Employee), El Paso, TXFebruary 24, 2015
I love the job great field to work in wouldnt change anything for the world about working with adults and children with behavior disabilities.
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Advancement
Sales/Customer Service Manager (Current Employee), Niles, OHFebruary 22, 2015
Pros: .
Cons: .
There is a lot of room to grow at West. I don't consider it a job, I look at it more like a career. You can develop as far as you want to in the company and advancement is always welcomed by all levels of management.
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Productive, telecommunication
Telephone Operator (Former Employee), Rocky Mount, NCFebruary 21, 2015
Take phone calls in reference to mail service. Place orders and take payments. Get rated on phone calls and performance.
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A great place to work with great people
Lead Retention Specialist (Current Employee), Omaha, NEFebruary 20, 2015
I have learned a lot from this place and the management is great the hardest part of that job is the material we have to work with and the easiest is the group of people we work around.
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Work from home
Teleconference Coordinator (Former Employee), Beaumont, TXFebruary 20, 2015
I enjoyed working for the West Corp. because I was able to work from home and set my own hours. It was perfect for me when my son was younger.
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Not a company I would recomend
Recovery Associate (Former Employee), Fredericksburg, VAFebruary 19, 2015
This is by far the worst company I have ever worked for. When I was hired I was told they would work with my schedule which was not working passed 7pm. Well, the company constantly scheduled me til 9pm. Then when I put my 2 week notice in I was told I would get my PTO paid out to me. I was in a car accident so I had to extend my 2 week notice and they would not give me my PTO since I missed a day of work due to my accident (which I had a drs note for). Management at this location in Fredericksburg is horrible. You are just another employee to them. And they do not give raises to their employees.
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Productive, Professional and overall FUNNNNN
Subject Matter Expert (Current Employee), El Paso, TXFebruary 17, 2015
Pros: flexible schedules, management, opportunities to move up
Cons: company was bought out by another one
A very fun place to work at. The agents make you feel like family. Management is very welcoming and helpful. COPM and the Site Director really work with you and help you as much as possible
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west corporation
Customer Services Representative (Former Employee), Huntsville, ALFebruary 17, 2015
I like working at west it was a great place to work. The environment was great, the people was nice, and the company was very good to us.
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HORRIBLE
Sales Rep (Current Employee), Beaumont TxFebruary 13, 2015
Worked in Beaumont Tx and they're very unorganized and unprofessional. Have a lot of favoritism and management being involved in mess going on at this location. Its bad enough that we have to deal with the angry customers but, the agents as well as supervisors being involved? Really bad environment! Wouldn't recommend to anyone.
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Productive
Customer Service Agent (Former Employee), Huntsville, ALFebruary 13, 2015
Pros: learning new things everyday
Cons: working 70 + hours a week
Typical day at work was coming in and answering phones all day. I learned the aspects of what benefits are and how to process a claim. Hardest part of the job was trying to be empathic to a provider that is very rude. Just smile through the phone is what you need to do.
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Absolutely horrible
Telephone Sales Representative (Former Employee), Erie, PAFebruary 11, 2015
Pros: no longer in business
Cons: everything else
This is the most terrible place I have ever worked in my life. The pay wasn't great for all I did, the employees were all on all kinds of different drugs. It was ran like a prison, and any place that you cry at the mere mention of even go there to work should probably close down. As this place did. About time.

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About West Corporation

Spoken every day, in every way. To many of the top companies in nearly every industry, West provides the technology and customized – Read more

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