West Corporation

988 reviews

West Corporation Employee Reviews

  • Job Work/Life Balance
  • Compensation/Benefits
  • Job Security/Advancement
  • Management
  • Job Culture
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
controlled enviornment
Customer Service Agent (Former Employee), Rocky Mount, NCAugust 4, 2015
Pros: set your own scheduele
Cons: management
inbound calls with little time to recuperate from the previous call. dealing with hostile customers with little patience can be frustrating with few helpful advise from supervisors or team leads.
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Productive environment in kitchen/fast food setting
Customer Service Representative (Former Employee), Huntsville, ALAugust 2, 2015
Pros: free lunch
Cons: short breaks, very strict
Working at Pig-N-Out was all about customer satisfaction. Kitchen was very hot with the barbeque pit indoors. Staff is always on their feet and on the move.
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Overall good place to work - enjoyed the independence and managed balance
Project / Account Manager (Former Employee), Omaha, NEAugust 1, 2015
Worked here several years and enjoyed the people and facilities as well as some of the corporate travel. Good management support along the way as well.
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Productive place to work at
Sales Representative (Former Employee), Reno, NVJuly 31, 2015
Pros: weekly lunch ins
Cons: short breaks, and sometimes had to wait 5+ hours before lunch.
Supervisors were there to personally coach you and make sure you didn't have any question or to just help. We had weekly meetings as a team so everyone could voice their opinions and just see how to team was doing.
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Terrifying place to work
AT&T Advanced Technical Support (Former Employee), Spokane, WAJuly 29, 2015
Not everyone is suited to work in a call center. Overall, the company wasn't bad, it was more so the anxiety of the situation you're put in while in the call center.
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Ever changing technical project management
SERVICE DELIVERY MANAGER (Current Employee), Omaha, NEJuly 29, 2015
Pros: coworkers, supportive manager, customer rapport
Cons: benefits, ever changing procedures & policies
Management of telecom accounts to ensure on time completion and satisfaction of AT&T's business customers. Communicating status via email, phone, and instant messenger. Coordinate and team with AT&T provisioning, order specialists and sales teams to obtain information in order to resolve issues and roadblocks.
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great enviorement
csr (Former Employee), el paso txJuly 28, 2015
its a great place to work at you learn a lot and have the ability to grow and achieve goals. moangement is great as well as coworkers, i learned how to work at a fast pace when its very busy and most of all patience
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Human Resources
Human Resources Manager (Former Employee), Wausau, WIJuly 24, 2015
I loved working for West overall, there were aspects out of my department that I would prefer the company to change, such as compensation, raises, etc.
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poor training
tax preparer (Former Employee), Rocky Mount, NCJuly 23, 2015
Pros: flexible work schedule
Cons: short breaks
west had poor training, therefore was very unhelpful towards their employees. The companys policies were always switched and the employees were notified at last minute which effected their work
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Typical Call Center
Operations Team Supervisor (Current Employee), El Paso , TexasJuly 22, 2015
Pros: Pay with bonus
Cons: Merger with another company
Working for a third party has its challenges. The client was AT&T wireless. The hardest part of the job is keeping up with metrics that don't reflect reality and how customer score interactions. Also upper management who hasn't performed the job task and don't have a clear understanding on day to day task.
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A place to work well looking for another Job
Production Team Manager (Former Employee), Pensacola, FLJuly 21, 2015
This is a good company to get experience. I would not recommend anyone to make a career out of west. I think it is a great job to have while looking for another job.
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Productive work place
Customer Service Representative (Former Employee), Rocky Mount, NCJuly 21, 2015
Pros: Lunch break not long enough
Cons: Great health & dental care.
Great place to work for someone looking to increase their customer service skills. This is an inbound call center. As hard as the work may seem, its fairly easy work!
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training weas fun
Technical Support Representative (Former Employee), Reno, NVJuly 21, 2015
paid training was a lot fun and meet new people. the staff and other employees was welcoming with new hires. they train by your pace which was great
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Fun place to meet lots of new people
Customer Service Representative (Former Employee), Rocky Mount, NCJuly 20, 2015
Pros: Incentives
Cons: Poor job security
I enjoyed working for West Corporation. The challenge of meeting metrics was exciting. The only thing I did not like was the sense of security as quick as you are hired you can be fired.
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Not a perminit job
Address Customer service inquiries (Former Employee), Universal City, TXJuly 15, 2015
Pros: ok money with flexiable hours
Cons: alot of upper management needs to change
West was a ok place to work for me when I was in my early 20s, things were never as promised, how ever that still didn't mean that what was promised wasn't going to happen it means that they just didn't happen as promised. Management was ok if you don't mind the favoritism game and you are really at work to work. My co-workers that I did develop a relationship with are life time friends so that was a huge plus to me. The jobs are pretty easy keep in mind there are diff. projects
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Hard Working People dedicated to what they do
AT&T Account Services Team Manager (Current Employee), Omaha, NEJuly 15, 2015
Pros: The Co-workers. Stability
Cons: Pay incentives. Cost of benefits.
The professional environment was an excellent introduction to the work force.
The people are very knowledgeable and dedicated to the work they do.
I received an extensive knowledge and understanding of telephony, IVRs, Voice dial programs and other industry related areas.
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poor training
Mail services advocate (Former Employee), Rocky Mount, NCJuly 14, 2015
Pros: flexible schedule
Cons: unprofessional training
the job training was very poor and the management was unprofessional. The work environment was also un professional. other than those disadvantages I enjoyed helping the customers
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Great Place to work
Agent (Current Employee), Pensacola, FloridaJuly 13, 2015
Pros: overtime
Cons: takes two hours to get a lunch request
the typical day at work is answering telephone calls and getting cussed out by customers and not being able to calm them down and realizing that there is nothing we can do about it
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ok
District Escalation Manager (Current Employee), OmahaJuly 12, 2015
West sold large portions of their departments to Alorica, now all being phased out and moved overseas.
Benefits worse.
No raises. When raises were given, was not balanced. Now those higher paid employees are being targeted and phased out. Replaced by oversea locations.
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young enviorment with fun people
Technical Support, Dish Network Contractor (Former Employee), niles,ohioJuly 11, 2015
Pros: young people made it a fun work place
Cons: advancement
troubleshooting for customers,techincal side of satellite dishes,young managers,fun coworkers a lot of young people,dealing with irate customers,the enviorment was most enjoyable
Claimed Profile
Headquarters
HEADQUARTERS

Omaha
11808 Miracle Hills Dr
Omaha, NE 68154

UNIFIED COMMUNICATIONS
primary business centers

Chicago
8420 West Bryn Mawr STE 1100
Chicago, IL 60631

Louisville
401 S 4th St Ste 200
Louisville, KY 40202

Singapore
15 Hoe Chiang Road
#20-01/02 Tower Fifteen
Singapore 089316

United Kingdom
Topeka House
Luther Challis Business Centre
Corinium Avenue
Barnwood, Gloucester
GL4 3HX
United Kingdom

INTERACTIVE SERVICES
primary business centers

Omaha
11650 Miracle Hills Drive
Omaha, NE 68154

Mobile
1110 Montlimar Dr. Suite 700
Mobile, AL 36609

Los Gatos
718 University Ave
Los Gatos, CA 95032

Columbus
750 Communications Parkway
Columbus, Ohio 43214 USA

SPECIALIZED AGENT SERVICES
primary business centers

Plymouth Meeting
3043 Walton Road #150
Plymouth Meeting, PA 19462

Appleton
1111 E South River Street
Appleton, WI

TELECOM SERVICES
primary business centers

Lancaster
3200 W Pleasant Run Road
STE 300
Lancaster, TX 75146

SAFETY SERVICES
primary business centers

Longmont
1601 Dry Creek Drive
Longmont, CO 80503
Revenue
$1B to $5B (USD)
Employees
10,000+
Industry
Links
West Corporation website

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