West Corporation Employee Reviews

Found 1,034 reviews matching the search
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you are treated as a number not a person
Customer Service Representative (Former Employee) –  Appleton, WINovember 16, 2015
You are not treated there as a person and when they are done with you they just kick you to the curb. They dont care about you just what you can do to benefit them.
Pros
co workers are great to work with, and AT&T is an actual great company
Cons
benefits are overpriced and you are treated like a number not a human being
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Traditional call center operations without commissions
Customer Service Representative (Former Employee) –  Omaha, NENovember 15, 2015
Six weeks of training rather than three weeks for most call centers. Bonuses are small and far between. Calls are not reviewed when derogatory customer reviews are given, preventing an unbiased review of the actual service provided.
Cons
Call reviews are not accomplished after derogatory customer reviews
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Too Laid Back
Customer Service Rep (Former Employee) –  Pensacola, FLNovember 12, 2015
This establishment pretty much accepts anyone. It maybe because the turnover rate is so poor.I worked in the SIk dept. it was new developmental project. we were treated like babies but suddenly thrown to wolves after a couple of weeks. The program itself was flawed. Pay was Great. Overtime was available. The fact that most employees there had attitudes and handle certain situations unprofessionally was beyond me. Hopefully they have improved under new management. I mean this was '12.
Pros
Pay, Breaks, Vacation
Cons
Attitudes
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west
Customer Service Representative (Former Employee) –  Rocky Mount, NCNovember 12, 2015
wonderful call center that anyone would enjoy working at..
I love the job myself. Steady pace get to post your hours that's the most fun part about the job
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Great Co-Workers
Senior Sales Rep (Current Employee) –  Wausau, WINovember 9, 2015
Helping my co-workers with questions. Helping them hit their key performace indicators. Calling out to customers to sell product for Grainger Industrial Supplies. Helping to grow business and support customers. Building relationships with customers.
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Productive and Personable and Employee Focused
Credit Services Consultant (Former Employee) –  Atlanta, GANovember 6, 2015
Great place to work. It's not always about the numbers. It usually is a great place to grow and develop. However, at this time, the company is going through a significant downsizing in all areas of the business.
Pros
Camaraderie
Cons
More Breaks
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Environment was decent
Customer Service Representative (Former Employee) –  Rocky Mount, NCNovember 4, 2015
Fun work place and management
Things changed on a daily basis. Rules and policies changed often. Most enjoyable part is that your at a desk by yourself
Pros
Accurate workspace
Cons
Too much drama from other employees
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Not a great experience
Credit Card Processor (Former Employee) –  San Antonio, TXOctober 31, 2015
Management was my biggest issue as far as handling unhappy customers. My co-workers complained on a daily basis of the management.
Pros
Friendly co workers One manager was extremely helpful
Cons
Management.
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No room for advancement
Supervalu Tier II Customer Service Agent (Former Employee) –  Spokane, WAOctober 27, 2015
No room to advance and high turn over rate. The turn over rate is high since there is no reason to keep with company with limited room to advance. You can work there several years and get no higher then level 2. Turn over rate is high for management as well but they don't high new managers from current workers they take them from other departments which service totally different program. So you will get a new manager that has no idea what is going on. You will know more than the manager and have to explain to them the job but only be compensated for your position. This causes coworkers to come to you for management questions or the manager to ask you question they should be able to answer. This is responsible for high turn over rate once you are doing managements job but getting paid way below them.
Pros
coworkers are nice people
Cons
No room to move up in the company just move to other side positions
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Great for supplementing your income.
Customer Service Advocate (Former Employee) –  Hampton, VAOctober 26, 2015
Location was not one of the top tier third part vendors. Their was no room for advance unless someone voluntarily resigned or had their employment terminated. Location went on to be shut down.
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Unorganzie and Unprofessional
Care Associate (Former Employee) –  Rocky Mount, NCOctober 26, 2015
The company was unprofessional and unorganized. Time was managed poorly and also the supervisors were unprofessional and no one didn't know how to take initiative.
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Customer service
Customer service representative (Former Employee) –  Omaha, NEOctober 26, 2015
Work from home environment with a great team of support who are ready to assist as needed. They have an excellent group that train their employees well and guide them as well.
Pros
free lunches
Cons
short breaks
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good place to work
Systems Administrator (Current Employee) –  Omaha, NEOctober 26, 2015
good place to work, nice team, friendly people. But, west benefits are not that great. Though people are friendly balancing work and personal life is really hard. due to the hectic work
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Hostile work environment
Sales Associate (Former Employee) –  Reno, NVOctober 24, 2015
Management encourages employees to lie in order to achieve sales goals and reward them for doing so. Honest people get nowhere with this company.
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steady work for any one needing a job.
Technical Support and Customer Care Representative (Former Employee) –  Niles, OHOctober 24, 2015
Some people don't last very long but I found it rather easy to last for the 2.5 years I was at the center. As long as you can show up for work your job is safe.
Pros
pay is dencent and there is unlimited overtime potential.
Cons
Doing so much over time causes you to get burnt out.
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West Corp.
Agent (Contract) (Former Employee) –  Niles, OHOctober 22, 2015
The customers are the most important, looking over their accounts, going through their bills, troubleshooting any issues they would have.
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Great place to learn
Senior I/S Project Manager (Former Employee) –  Omaha, NEOctober 20, 2015
West is a great place to learn new technology. The work is fast paced. People are professional and work very hard. No complaints about working there.
Pros
New technology
Cons
Sometimes long hours.
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what i learned
Customer Service Representative (Former Employee) –  Niles, OHOctober 20, 2015
I loved working for West corporation because of the people and the management. The team leads made the work day fun and exciting.
Pros
The people
Cons
insurance
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Acts as if there is opportunity but its a lie
Sales Associate (Former Employee) –  Appleton, WIOctober 17, 2015
West was a great until I was wrongfully terminated because of my Medical Leave. West said i was gone to many days to make an exception.
Pros
Was downtown area
Cons
Dull environments, Typical grey cubes and uncaring management
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Just is
Technical/Customer Support Representative (Former Employee) –  Rocky Mount, NCOctober 16, 2015
It is just a job where there is little to no room for advancement. It is a job where you stay on your p's and q's because of frequent policy changes
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Overall rating

3.3
Based on 1,051 reviews
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