Traditional call center operations without commissions
Customer Service Representative (Former Employee) – Omaha, NE – November 15, 2015
Six weeks of training rather than three weeks for most call centers. Bonuses are small and far between. Calls are not reviewed when derogatory customer reviews are given, preventing an unbiased review of the actual service provided.
Call reviews are not accomplished after derogatory customer reviews
Customer Service Rep (Former Employee) – Pensacola, FL – November 12, 2015
This establishment pretty much accepts anyone. It maybe because the turnover rate is so poor.I worked in the SIk dept. it was new developmental project. we were treated like babies but suddenly thrown to wolves after a couple of weeks. The program itself was flawed. Pay was Great. Overtime was available. The fact that most employees there had attitudes and handle certain situations unprofessionally was beyond me. Hopefully they have improved under new management. I mean this was '12.
Senior Sales Rep (Current Employee) – Wausau, WI – November 9, 2015
Helping my co-workers with questions. Helping them hit their key performace indicators. Calling out to customers to sell product for Grainger Industrial Supplies. Helping to grow business and support customers. Building relationships with customers.
Credit Services Consultant (Former Employee) – Atlanta, GA – November 6, 2015
Great place to work. It's not always about the numbers. It usually is a great place to grow and develop. However, at this time, the company is going through a significant downsizing in all areas of the business.
Supervalu Tier II Customer Service Agent (Former Employee) – Spokane, WA – October 27, 2015
No room to advance and high turn over rate. The turn over rate is high since there is no reason to keep with company with limited room to advance. You can work there several years and get no higher then level 2. Turn over rate is high for management as well but they don't high new managers from current workers they take them from other departments which service totally different program. So you will get a new manager that has no idea what is going on. You will know more than the manager and have to explain to them the job but only be compensated for your position. This causes coworkers to come to you for management questions or the manager to ask you question they should be able to answer. This is responsible for high turn over rate once you are doing managements job but getting paid way below them.
coworkers are nice people
No room to move up in the company just move to other side positions