Productive and fun workplace with a team oriented environment.
Call Center Representative (Former Employee), San Antonio, TX – May 26, 2014
Great starting pay with a great work atmosphere and schedule flexibility. West Corp. hires within and has fair expectations for all employees. Co-workers are wonderful and provide for a team oriented environment. Depending on the department, work life balance is excellent with opportunity to work from home as needed. They are using more recent technologies – more... in various areas and always looking to improve processes. For some of the more technical jobs, there has been some turnover as the pay at West for some of these positions is below market. – less
Customer Service Advocate (Former Employee), Rocky Mount, NC – May 16, 2014
a typical workday would just mean being on the phone for the entire shift. everything was computer based so there was a specific time we would have breaks and lunches which was scheduled electronically and also varied daily. being able to assist customers with ordering their prescriptions was always exciting no matter what type of mood they were in. – more... as a customer service agent I always strived to go above and beyond for customers. my co-workers were friendly and it was a nice environment. some managers were helpful and some were degrading and judgmental at times. – less
Customer Service Agent (Former Employee), Pasco, WA – May 14, 2014
Pros: flexible hours
Cons: lack of job stability
I didn't want to, but I started to kind of enjoy working for this company. Telemarketing is not all that enjoyable in and of itself, since you have to talk to people you don't know and try to sell them on a product they don't know that they need and are mostly affirmative that they absolutely don't want it. And yet, it's your job to try and sell it. – more... It almost becomes like a game after a while. The fact that it's 100% verbatim helps you take yourself out of the equation, making it less personal when people get upset at you for just doing your job and trying to make the sale through trying to relay the information on the script. Some people are more empathetic than others about this.
However, there seemed little to no empathy from the corporation when they chose to lay off employees and shut down the center. It was just business as usual, nothing personal. And while it may not be personal per se, the lay offs do effect employees personally, such as losing their main income that helped them pay their bills and have some life to look forward to. People that had been in the company for a while, moved up the ranks, and were starting to settle into the community lost that, and those that were just starting lost any potential to have job stability. While I enjoyed my bosses at the center, who were helpful and sought the help in training and improvement, the layoffs took away from the positives. – less
Care Associate (Former Employee), Rocky Mount, NC – May 13, 2014
Pros: you post hours from your schedule that can be picked up by other people.
Cons: short breaks, unorganized, rude leadership
Call Center environment. I personally did not like how controlled it was. 10 minute breaks. Anything over would result in disciplinary action. Repetitive calls. In a nutshell, I say that West Corporation is self serving. They have clients that hire them and they will do whatever is in the best interest for the client with little consideration for the – more... employees. Not my type of place to work at all. – less
If you don't have a life, this will be the perfect place for you.
Call center sales representative (Current Employee), Huntsville, AL – May 9, 2014
Pros: nice incentives if you meet the requirements
I have been working at West for about 8 months. When I initially started working there, everyone was so nice and available. Over time, the true colors started seeping in small amounts at a time. When it comes to taking time off, everything is fine if the time isn't blacked out. I mean my fellow CCPs were fine, just the management itself is what made – more... me stop working there. I was graduating from college and they didn't approve my time off. I asked for the approval about 3 days before the event, but whether it's 3 days or 1 day when it comes to events such graduation. It should be automatic. They don't present a friendly environment for employees, they don't recognize their college employees for outstanding accomplishments outside of West (college students are the majority). It made me look at the company completely different. – less
West is a form of employment in where you can gain much skill in customer service. The pay is low. But the hours are flexible.
Team Lead/Customer Service (Current Employee), Beaumont, TX – May 4, 2014
Work is not difficult Gained experience in customer service Management is decent as far as human resources and the hiring process. Co workers are easy to get along with. The hardest part of the job is the constant change with rules of the contracting service and the client. The most enjoyable part of the job is having almost full control of your schedule.