Burns you out.
Pros: Steady hours, good rate of pay, bonuses, some great people
Cons: Doing the same thing over and over, trying to make people feel better rather than solving their problems, ridiculously formal culture for a call center
First of all, if you are thinking of working at West I would recommend looking at reviews for the location in your area, because West "farms" call centers to other companies, many of which are household names. Your experience is going to depend a lot on what company you are being farmed out to.
I've worked on the same group at the same location in a few different roles for a few years. The pay and benefits are above average for someone who didn't finish college in my city. The company offers bonuses but they can be challenging to get, on some programs the bonus is dependant on factors outside of your direct control.
I learned a lot of new skills and a lot of interesting information about the industry my group works in. A typical day consists of taking 50+ customer calls about a variety of products. The most frustrating part is that you often are not able to help customers with the things they need, and both West and the company we contract for are extremely inflexible. Basically, if some small thing is wrong, it's going to be wrong for months, possibly years. And you will continue to hear about it, including hearing people scream at you, cry, tell you sob stories, be snobby, etc. All day. Every day. My direct supervisors are all nice people, but either some of them are fake or they have no power over anything either.
This is a culture that expects positivity and a "can do" spirit in spite of actual facts, and that promotes the people who are most well liked. The company takes itself as seriously as if they were working for the NSA at times- very strict security regulations, – more... business casual dress code even though we are warned a week or more ahead of time if we will be visited by the people we contract through and no customers can see us (some of the sales people actually wear blazers and stuff on the regular! ick!), office space-esque efforts to make your job fun that remind you of being in High School, very limited sick/vacation time use even with a Doctor's note, breaks regulated to the minute, an employee stock purchase program, etc. We have high turnover and I just realized today that no one from the group that was here when I trained is still here, other than the managers. It's not a bad job, but if the company changed their culture a bit, they might find people less likely to burn out. – less