Pros: learning something new everyday
Cons: hard to go to school
A typical day at West is going in and answering questions for customers about either their bills, cell phones, upgrades, insurance, etc. for AT&T. I have learned a lot from this job, such as patience, more customer service skills, how to read cell phone bills, problem solving skills, and looking into accounts to make sure we were doing the right thing for the customers. My co-workers at West are great. We all help each other out when we need to and everyone there is very pleasant. I would have to say that the hardest part of working at West, is trying to go to school at the same time. I love a set schedule, but I need to be taking an early class and my current work schedule does not match up for what I need. The most enjoyable part of my job at West is helping out the customers. I feel so great when someone calls in confused, and I can help them out by eliminating their confusion and stress by simply doing my job.