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West Corporation
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761 reviews

West Corporation Employer Reviews

Company Attributes

  • Job Work/Life Balance
  • Compensation/Benefits
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  • Management
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not for everyone
Operations Supervisor (Former Employee), New YorkAugust 8, 2014
I have nothing positive or negative to say. when management changes, sometimes the employees change.
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Great place.
Human Resources Assistant (Current Employee), Wausau, WIAugust 6, 2014
a typical day at work
what you learned
management
your co-workers
the hardest part of the job
the most enjoyable part of the job
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Prescriptions
CARE/TECHNICAL ASSOCIATE (Former Employee), Rocky Mount, NCAugust 5, 2014
Pros: pay is good
I enjoyed answering calls helping customers with their mail order prescriptions. I learned about different types of medications.
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Great place to work and money to be made
Operations Sales Manager (Current Employee), Reno, NVAugust 5, 2014
Pros: great money
Great place as long as your willing to work hard, the incentive plans give you the opportunity to make more than your $11 an hour.
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Good company to gain experience
Customer Service Advocate (Current Employee), Rocky MountAugust 4, 2014
Pros: salary
Cons: strict rules
This is a good company to work for if you have the personality to handle angry people on the phone and not take it personally. It is easy to get a job here but not keep it due to the strict guidelines that some are not willing to follow along with keeping schedule attendance. Personally, I believe with the type of abuse we take on the phone on a daily – more... basis, more breaks are needed during the work day. – less
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Not the healthiest place to work
AT&T Cell Phone Sales Rep (Former Employee), Reno, NVAugust 4, 2014
Pros: not bad if you get left alone
Cons: short breaks, low benefits
Bad management, no job security, just about anyone can get you fired if they don't like you, etc etc
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fun
Customer Service Representative (Former Employee), San Antonio, TXAugust 1, 2014
Pros: fun and easy
Cons: nothing really
had fun liked working here and meeting new people
wouldn't mind working there again
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Very productive and fun
Customer Care Representative (Former Employee), San Antonio, TXJuly 31, 2014
We would take incoming calls from customers/clients to see what they needed assistance with.
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a good job
Customer Service Representative (Former Employee), Newport News, VaJuly 30, 2014
This was a good job. i like customer service. good training. and good pay
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Not family oriented
CUSTOMER SERVICE REP (Former Employee), Huntsville, ALJuly 30, 2014
The job in itself was an awesome job. The people in management ran employees out. They were rude and not open to speak with employees. The turnaround rate was extremely high.
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Not worth working for
Short Sale Support Agent (Former Employee), Spokane Valley, WAJuly 28, 2014
Pros: no comment
Cons: everything
The management was terrible. We were told to lie to customers. If customers were angry, our managers would keep them on hold longer than needed. Customers had committed suicide while on the phone with them, because we were the bearer of bad news about there Short Sale Mortgage.
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Call Center Environment
Account Management Specialist (Former Employee), Tulsa, OKlahomaJuly 27, 2014
Pros: occasional bonus
Cons: healthcare benefits
Mostly computer work for the 8 hour shift.
Spoke to partners, sales teams, and clients that were assigned to me under a certain region.
Management changed regularly.
Hardest part of day was when Sales Teams couldn't understand why the Bell Companies couldn't build the circuits on time or install the fiber network on time.
Most enjoyable part of the – more... job was working with the Partners and the Customers. – less
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Great Co-workers, Poor Employee Longevity
Programmer Analyst / IVR Application Developer (Current Employee), Omaha, NEJuly 26, 2014
Pros: team managers, close groups
Cons: compensation, pto
Software development mostly focusing on proprietary languages or IDEs. Work is not too challenging, but pay is far below regional average. Poor equipment for software developers with expectations that are unrealistic for the salary a worker receives. Co-workers and local management are compassionate and great to work with. Company provides many chances – more... to take breaks daily and is understanding to their workers personal obligations. Good starting company, but not a place to retire from. – less
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fun place to work.
Tech Support & Soft Sales (Current Employee), Reno, NVJuly 23, 2014
Pros: endless ot
Cons: none flexable shifts.
fun place to work a lot of over time and a lot of fun people to meet and work with .
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Amazing place to work
Human Resources Assistant (Current Employee), Wausau, WIJuly 22, 2014
Amazing place to work. Attitudes are genuine. Best job I have ever had.
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Great place
Care Associate (Former Employee), Rocky Mount, NCJuly 21, 2014
Great place to work. Only cons are the people are so nosey they will make shift a living nightmare all the time
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An excellent place to grow your career
Medical Device Sales Manager (Current Employee), Middleton, WIJuly 17, 2014
An excellent place to grow your career. Many options for contracts to work on, with opportunity to advance.
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Friendly workplace environment
Technical Support Specialist (Current Employee), Reno, NVJuly 16, 2014
Pros: friends, unlimited overtime, open enviromnent
Cons: constant changing managment, high turn over
Going into work you immediately get onto the phone lines, you take calls from customers having issues with their devices and you proceed with all of the necessary trouble shooting steps and get a confirmed resolution before letting the customer off the phone. It is a great job due to the closeness of employees but also very stressful.
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Productive, fast paced work environment.
Communications agent (Former Employee), San Antonio, TXJuly 16, 2014
A typical day would include helping customers to place orders.
I learned to be patient and listen carefully to people.
I didn't have co-workers, it was a home based business and allowed me to be home with my kids and work when I needed to.
The hardest part of the job was when customers were irate, but like I said, I learned to be patient and listen.
The – more... most enjoyable part of the job was hearing stories from customers and helping them get the things they need. – less
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Needs help
Customer Service Agent (Former Employee), Rocky Mount, NCJuly 14, 2014
West was decent, the professionalism overall needs to improve

About West Corporation

Spoken every day, in every way. To many of the top companies in nearly every industry, West provides the technology and customized – Read more

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