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West Corporation
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797 reviews

West Corporation Employer Reviews

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No job security but good pay
Sales Representative (Former Employee), Reno, NVSeptember 15, 2014
West offers great pay of you are good at selling and can hit the near-impossible sales goals set by the client. If you hit the top tier, you get great payout. If you get CLOSE to the top tier (which there are four tiers) you are constantly threatened with your job and they d not coach you on anything, it's driven by threats.
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Absolutely Terrible Place to Work
Customer Service Rep (Former Employee), Spokane Valley, WaSeptember 14, 2014
Do yourself a favor and NEVER work here... West is awful! They do not care about you, they care about their numbers that is it! This place made me have anxiety and depression... God forbid you get sick! They make you feel like terrible about it... They targeted me because I would have to use the bathroom out side of my scheduled break which was sometimes – more... 3 hours into my shift or more... They humiliated me and made me fill out little slips saying why I needed to take a break and for how long... It was awful! Their vacation time is horrible! If you are sick they take it out of your vacation time... DO NOT WORK HERE! I could say alot more but I will leave at that. – less
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Don't Do It
sales (Former Employee), RenoSeptember 10, 2014
Cons: everything else
I got a job here and it is the worse place on Earth to work. Management is an utter joke, their trainers are inept morons especially the douchebag Spencer who has his head so far up his own backside it's ridiculous. They make you sit through 2 months of mindnumbing "training" before you even get a chance to make real money. An don't plan on having a – more... life during training cause you're in at 6:30am till. 2:00 and if you nod once you will get crucified by the trainers. The money sucks and the "bonuses " are a joke which they will happily cut for any reason they see fit. Don't work there just keep on... – less
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West Corporation
HD (Former Employee), washington, dcSeptember 10, 2014
Pros: employeed
Cons: no management on location
The location of the contract was not the problem. Until management changed but that is a whole other beast.

West benefits and management were a serious problem. Don't ever work for a company that states you are an at will employee. We had no company management on staff so dealing with issues that should have been resolved by management was difficult – more... leaving employees in difficult positions.

You planned vacations way in advance and while you were on vacation you would not get paid and they would state it was your fault for not submitting paper work. Which you had to prove it was done and then when they realized it was their fault they would say they would cut you another check and you would get it on another pay date ... IT WAS HORRIBLE.

For example their health benefits where unaffordable 1,100 a paycheck for a family health plan but they did not contribute. They had different levels of employees "Contract" and "Non-contract"

Unfortunately plenty of companies these days don't deal with loyal employees they deal with numbers. So ask questions about turn over rates with their employees, how do employees rate their benefits, is their growth outside of a particular contract you are working. – less
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Flexible with the Option to Pick Up Overtime
Executive Customer Relations (Current Employee), Pensacola, FLSeptember 9, 2014
Pros: flexible schedule, decent pay, relaxed dresscode
Cons: short breaks, impersonable
The job is very flexible with your schedule and the pay is decent. But the job itself can be challenging because of the demanding customer service needs.
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Good starter job to learn customer service skills
Operations Team Supervisor (Former Employee), San Antonio, TXSeptember 9, 2014
The work environment could be stressful at times but good overall place to learn. Management changes constantly. Clients came and went frequently so unsure whether position would be eliminated or not.
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A day at West Corporation
Customer Service Representative Rocky Mount (Former Employee), Rocky Mount,ncSeptember 8, 2014
Pros: flexible schedule
Cons: short breaks
I love working with the customers. While the customers ask a question I don't have a answer for you are suppose to raise your hand to get help from supervisor. It usually takes15-20 minutes for somebody to help. By that time the customer is really upset. I really enjoyed my coworkers.
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Call Center
Consultant (Former Employee), Middleton, WISeptember 6, 2014
Pros: bonuses
Cons: turnover rate
My daily routine was to answer incoming calls from American Express card members. I learned a lot in the short time I was there. Customer service was a big part of my job. I had to deal with all sorts of people around the world. Management needed improvement but overall it was a good work environment.
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GE Associate
Customer Service Agent (Former Employee), Omaha, NESeptember 6, 2014
I helped customer's troubleshoot appliances as well as set up appointments.
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Constantly hiring
Subject Matter Expert (Former Employee), Huntsville, ALSeptember 5, 2014
Pros: good compensation, decent work hours
Cons: short breaks, unrealistic goals
West is a revolving door. Constantly in search of new employees.
It starts out with a month's worth of training and double jacking on current employees phone calls. Some co workers know how the goals are set up and so they will tell customers anything just to get them off the phone. This made my job harder because as a SME I got to speak with the angry – more... customer who had been told fluff just to get them off the phone. Follow ups with customers were hardly done simply because the CSA isn't allowed much time off the phone to handle complex issues. However at the end of the day I went home knowing that I did my best to help. – less
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Great place to work
Marketing (Former Employee), San Antonio, TXSeptember 3, 2014
very busy place
A great place too career starter

The senior staff was very helpful
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DO NOT WORK FOR THE OPTUMRX PROJECT
CS Rep (Current Employee), San Antonio,TXSeptember 3, 2014
Pros: nice break rooms
Cons: it's almost impossible to get a break at times.
From what I've seen, West isn't a bad company to work for but it can have HORRIBLE projects you may work in. Case in point: OptumRX AKA UnitedHealthcare's ponzi scheme disguised as a mail service pharmacy.

I got hired on to work for the "Mail service member select" program with OptumRX and here's what I had to deal with from callers:

1. They got a – more... letter from UHC that reads like a threat."If you don't take action as listed above, you may pay the full cost of your medications."

2. The management wants you to make "second efforts" IE make it difficult for them to opt out of this mail service program.

3. Those who do order meds from Optum may not get them due to processing issues, and OF COURSE, not hear a single word from Optum about why this happened.

In other words: If you work at West and you have anything to do with OptumRX, you'll find yourself caught in the middle of frustrated and angry patients and a healthcare company that long ago forgot that healthcare was about taking care of people and not just about pulling in the most profit you can by any means necessary. – less
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Nice attire to work in daily, cool atmosphere, call center settings
Customer service representative (Former Employee), Rocky Mount, NCSeptember 3, 2014
Pros: dress business casual
Cons: attendace policies and rules
I like to work here. Just there attendance policy wasn't great to work with.
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data entry, multi task, provided excellent customer service
Human Resource Senior Interviewer (Former Employee), El Paso, TXSeptember 3, 2014
Coordinator of daily human resource activities including recruiting temporary staff, hiring full time employees and distributing benefit information. I established staffing numbers for the company’s directors. Conducted all personnel interviews and testing. Supervised administrative staff of five, including company’s receptionist, orientation clerk, – more... and three interviewers. – less
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Uncomfortable, immature workplace
Technical Support Representative (Former Employee), Spokane, WASeptember 3, 2014
This job did teach my about patience and exactly how immature and disrespectful co-workers can be in an environment where there is minimal supervision (even though it shouldn't need to be necessary)
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Good Place to work
Customer Service Representative(AT&T) (Former Employee), Pensacola, FLAugust 31, 2014
Pros: great place to work
Cons: high turnover rate
They are a really good company to work for. The management is pretty good you don't have to worry about someone over your shoulders all the time. You can take your break and lunch whenever and not have to ask. Your coworkers are so helpful well at least mine were. They do have a very high turnover rate but you do get all the overtime you want.
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Great pay
CS2 (Former Employee), Niles, OHAugust 28, 2014
I did customer service for Alltel. The pay and benefits are great and they spend a good amount of time on training. Scheduling is flexible and management is overall great.
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Stressful environment
Customer Service Representative (Former Employee), Pensacola, FLAugust 24, 2014
Too many rules that are always in flux, easy to get fired even if you are a good employee
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Customer Service & Sales Rep
Customer Service & Sales Rep (Former Employee), San Antonio, TXAugust 24, 2014
West Corporation, Project: Frontier Communications
West Corporation, Project: OptumRx
West Corporation, Project: Aetna
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an unstable work evnvironment with some incompetent supervision and no job security
Customer Service Representative (Former Employee), Pensacola, FLAugust 21, 2014
Pros: great co-workers flexible schedules
Cons: incompetent supervision
I worked at West for a year even during training I saw that there was hardly anyone that was there over 10 yrs but with time I grew into the job and did enjoy my co- workers. but it was supervision were the problem lies I requested vacation and because of incompetent supervision they did not sign the first week of my 2wk vacation even though I was told – more... it would be signed. I was deemed a no call no show and terminated. do not work for this company especially the pensacola branch . it would be best to treat this as something temporary and not as something you would do for a career. – less

About West Corporation

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