Just a paycheck.
Pros: 1 hour lunches, two 15 min breaks, potlucks, overtime, post your hours, decent pay.
Cons: management is a joke, don't plan to move up unless your a favorite, no benefits
At the West i worked at there were 3 company's that went thru West At&t, Direct Tv, And Citi Bank Credit Cards. All 3 were different in pretty much every aspect, so i can only give my review of the department i worked for (Citi). The training was 2 weeks long and you learn everything you need to know to do your job after training, which don't get me wrong was the easiest job I've ever had. Callers would call in and apply for credit cards, you just put in the information, and hit submit. Occasionally you get a bad transfer from some other department in Citi bank, but you jet transfer back to the correct department. You can pick up hours or post as many hours as you want hence the 5 stars for job work/ life balance. The pay was decent, but with no benefits. Job security is very good i myself along with many others would always be late and call in, but theres a process which usually went as follows, usually 2 verbal warnings (coaching), then the write ups (steps) step 1 if you don't fix the problem that got you the write up in 2 weeks you get another step, all the way up to a step 3. After a step 3 if you still don't fix the problem your terminated. This whole process of getting fired takes about a month and a half, so you have a decent amount of time to fix your problem. Management is poor, and here is why. Your team lead (manager) seems decent enough while giving your weekly Qa (west pulls 1 call to grade each week) with a good amount of smart a** thrown in, decent enough. Heres where they get 1 star. All the managers will talk behind your back in very bad ways( as i heard for – more... myself overhearing them talk to each other) about you and many other employees. If they don't like you they will push for you to get a step for the littlest things that most other employees don't get in trouble for(using your cell phone, being late etc.). If your one of they're favorites you usually can get away with pretty much anything including using your cell phone they will just tell you to put it away. The managers are like little kids they will literally power walk to you if they think your on your phone just to try and catch you ( the reason why i bring up the cell phones is because if they catch you on it its a immediate step 3), They have no idea what they are talking about besides what they read on they're computers. 2 team leads that are no longer there used to hit up on all the girls that worked there ( 1 got fired for being to touchy lol), they will all try and talk down to you like if your a child unless you speak up for yourself. I really doubt they have any degree of some kind but o well. The people working there are pretty cool decent hard working people who deserve a raise since thats no where to be found here unless you apply for a higher position, but no one seems to mind they're own business except for a few, but i can't really blame them we were all stuck in a room elbow length from everyone else. Finishing up this review i would have given 4 stars overall if it wasn't for the childish managers, I myself am glad i left. – less