Pros: nice break rooms
Cons: it's almost impossible to get a break at times.
From what I've seen, West isn't a bad company to work for but it can have HORRIBLE projects you may work in. Case in point: OptumRX AKA UnitedHealthcare's ponzi scheme disguised as a mail service pharmacy.
I got hired on to work for the "Mail service member select" program with OptumRX and here's what I had to deal with from callers:
1. They got a letter from UHC that reads like a threat."If you don't take action as listed above, you may pay the full cost of your medications."
2. The management wants you to make "second efforts" IE make it difficult for them to opt out of this mail service program.
3. Those who do order meds from Optum may not get them due to processing issues, and OF COURSE, not hear a single word from Optum about why this happened.
In other words: If you work at West and you have anything to do with OptumRX, you'll find yourself caught in the middle of frustrated and angry patients and a healthcare company that long ago forgot that healthcare was about taking care of people and not just about pulling in the most profit you can by any means necessary.