Pros: great benefits
Cons: discriminatory, inconsistent
The benefits are GREAT, but not worth it. Manager (s) guidance completely inconsistent .You can and will be fired if you reach out for guidance and a different manager decides you're wrong. They will always review recordings for customers but not for an employee that did what they were told by another manager. There are tens of thousands of articles that give direction, but many of these are contradictory as well. And, you have to keep your handle time down, yet decide which article to follow, (if you can find it) or what manager to listen to. Very inconsistent in EVERY. area. If you need a job like NOW, then go there, but keep looking for something else still. Otherwise, you may be caught off guard. Don't believe Rene when he tells you they care, because they truly do not.