West Elm Employee Reviews

Found 63 reviews matching the search
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Corporate doesn't care about it's employees.
Support Associate (Former Employee) –  Denver, CO 80206January 11, 2017
The staff at the Denver store was great. The corporate policies however were designed to benefit only corporate employees. Customers were nearly all rude and ungrateful for any help. However management does seem to appreciate hard work. Hopefully the corporate office has started to as well.
Pros
Decent pay, fast paced
Cons
Customer attitude.
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Productive and FUN
Stock Associate (Current Employee) –  Miami, FLDecember 21, 2016
Great atmosphere, Great people to be around and work with. It was face paced, you can learn and also interact with customers in regards of helping them with their needs and assistance in building merchandise
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Like Crabs in a Barrel
Visual Merchandiser (Former Employee) –  Houston, TXDecember 12, 2016
This store is a tragic place to work. I had an "opportunity" to work with visual merchandising and have never seen a messier, poorly managed place. The visual merchandising manager acts like the owner of the store, ordering other employees around while doing a poor job himself: bad and incomplete floor sets, many items lacking prices, and personally stinking of alcohol in the mornings.

I I learned motivation to find a better place to work as soon as possible, because the poor, unnecessarily painful human work environment, erratic hours and minimal salary are not worth it.
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Pros
40% employee discount
Cons
horrible bullying management and snobby exclusive staff
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Nice Job
Stock/Sales Associate (Current Employee) –  West Elm ,Columbus CircleNovember 18, 2016
This is a good Job, but without being full time and having benefitsor opportunity to advance with help from organization its not a permanent place.
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Working West Elm Where Things Go South
Sales Associate (Former Employee) –  Houston, TXNovember 12, 2016
If you're thinking of working at this West Elm store in Highland Village , Houston, think again.

The store looks so beautiful and peaceful on the outside, but behind the scenes it's horrible.

The hardest part?

The manager is the worst: lacking in intelligence , dishonest, biased towards favorites and brutally indifferent to customers, denying even modest discounts even when it costs the store a several thousand- dollar sale. In 6 months, she has arrived to work over two hours late 4 times, causing employees to wait for her and share her fraudulent and false recording of hours worked in the system to cover her tracks. Sales associates stand around eating, talking with one another and ignoring customers. Stock is a disorganized mess, and the items that show on the computer as in stock are lost in the mess, so often stock workers just say " we don't have it" because they can't or don't want to find it.

Sales and discounts are confusing and mis-matched so that few know how they combine. The management stresses getting every customer's email, so they can send junk-mail as the cheapest marketing tool they can find.

Instead of working together as a team, sales associates compete with one another but only the favorites of the manager, M & C, get significant hours. The rest must be content with 10-20 hours/week and even that fluctuates wildly sometimes getting zero hours in a given week. Prices of items put out by the visual merchandising team are frequently wrong, and many items don't have prices marked at all. The sales team is lazy, totally lacking in any professional
  more... attitude and habitually gossip behind one another's backs.

The most enjoyable part of the job is the 40% off employee discount on merchandise.

I just worked there 6 months, but thankfully, I just found a good job at Crate & Barrel, where the employees are very professional, and the management is intelligent and respectful.
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Pros
40% employee discount
Cons
horrible management, low pay, few hours, and gossiping among workers
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Fun, Fast Paced Environment
Associate Store Manager (Current Employee) –  Chicago, ILSeptember 4, 2016
Strong focus on hand-crafted goods and community involvement. Lots of new store openings and opportunity for growth.
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West elm a great culture
Stock Associate/Sales Associate (Current Employee) –  Miami, FLAugust 5, 2016
West elm is a great place for anyone looking for a start up job in retail. Everyone in the place is always high spirited and wants to help in regards of making a happy work place.
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Community Focused
Assistant Store Manager of Sales & Service (Current Employee) –  Atlanta, GAJuly 25, 2016
A very progressive company with world class customer service focus. Team focused with a commitment to the bottom line. Innovative thinking and passion for the environment.
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love this
LEAD ASSOCIATE (Former Employee) –  Palm Beach Gardens, FLJuly 19, 2016
I loved this job, its to bad that I was only there for a short time. seasonal.
I love the hard work and opening the store up. I loved the people I worked with. t
Pros
great people worked with
Cons
just a little more hours
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Lovely co-workers, dear friends, great business model.
Management (Former Employee) –  Mill Valley, CAJuly 5, 2016
There were no typical days at work, that was the beauty of the environment! Always changing! Very organized, but I am more interested in the corporate aspect of retail.
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Fun workplace
Sales Associate (Current Employee) –  San Diego, CAJuly 4, 2016
Nice workplace, where people learn from us and we learn from them. Giving advice for people to design spaces at home is an exciting idea, while organizing the store to look nice as everyone will want to have a space like it at home.
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Fun & Creative
Home Stylist (Current Employee) –  Mill Valley, CAJune 13, 2016
● Work directly with clients to build trust and sustain conversations about current and future
interior styling needs using exclusively West Elm furniture, lighting, and paint products.
● Create a styling plan using proprietary company web tools to fulfill a client’s aesthetic and goals
within his or her desired budget ($2,000 - 22,000).
● Communicate in-person, by email, and telephone to keep client informed of all steps of the
design, order tracking, and home installation and decorating process.
● Leverage clients relationships (spanning several months to a year) to actively build a referral list.
Pros
making a client happy
Cons
not making the deal
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fast paced and fun work environment
Stock Associate (Former Employee) –  New York, NYMay 31, 2016
a typical day would begin with receiving merchandise via UPS and from local warehouse distributors. once the store would open the main focus was taking care of inventory checks from sales associates while coordinating pick up and delivery times with either clients or courier services. processing and organizing the merchandise would typically be done in the afternoon once all the product was received and or sent to their respective locations. I was able to gain lots of experience in the stock room and on the sales floor that has been proven useful since. The store boasts a huge staff which is a very eclectic mix of individuals. the most difficult part of this job was job advancement because of the constant flux on new hires. the most enjoyable part of the job was the 40% employee discount. over all I believe management at this store could use improvement and instead of hiring new people they should promote those who have seniority.
Pros
employee discount
Cons
bad management, favoritism, no growth
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Organizational issues but laid back establishment
Support Associate (Current Employee) –  Houston, TXMay 17, 2016
A typical day at work requires organizing the stockroom and checking inventory for merchandise when asked to by the sales associate(s). The management can be much better, and the rapport with the coworkers as well as the environment. Hardest part is arranging the stock room due to the amount of merchandise received.
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receptionist
Stock Associate (Former Employee) –  Chelsea, NYMay 11, 2016
receiving morning shipments
process shipment for break down of selected areas
assembling merchandise for customers and floor displays
assisting customer in looking up stock checks
and even assisting them to there vehicle.
Pros
learning as you go along
Cons
long hours
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Nothing to say
Visual Merchandiser (Former Employee) –  Miami, FLApril 25, 2016
I wouldn't work there again. The job wasn't for me. I didn't feel like I could grow within the company. There are some good people working there but the bad ones made it very hard to get the job done.
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Stockroom management
Stock Associate (Current Employee) –  Mill Valley, CAApril 18, 2016
As an associate at West Elm, William Sonoma Inc. I find the entire mentality to be just wrong. No care is made for any employee who does not have a manager tag next to their name.
Pros
Steady paycheck
Cons
no advancement, poor store mentality, poor compensation for work
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forced to quit over customer complaint
sales/consultant (Former Employee) –  Santa Monica, CAApril 6, 2016
customer complaint over an 8-month-old pillow. the managers should value their employees too. some customers are scammer out to get a handout. sorry I didn't return your 8-month-old pillow, stop being cheap and buy a new one. if the manager cared then they shoulda handled it
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Inspiring and innovative company going in the right direction
coordinator (Current Employee) –  Los Angeles County, CAMarch 15, 2016
Good work/life balance. Stores are beautiful. Like many retail situations, the communication between corporate and stores is lacking.

Overall, the company is growing quickly but having a hard time keeping up.
Pros
Great company discount
Cons
retail, little to no budget for much needed store updates
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Overall positive place to work.
Associate Buyer (Current Employee) –  Brooklyn, NYFebruary 13, 2016
Very little work/life balance. I have been there for 6 years - so i have definitely seen the changes over the years. The company has become less focused on talent and talent development, and more focused on forced productivity for entry level associates. There is also little focus on career advancement.
Pros
Great location
Cons
Limited advancement opportunities
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Overall rating

3.6
Based on 68 reviews
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Ratings by category

Work/Life Balance
3.4
Compensation/Benefits
2.9
Job Security/Advancement
2.9
Management
3.1
Culture
3.5