WEST Employer Reviews

Everywhere has it's good & bad West was an ok place to work and depending what project your on you may have fun things done for you, i really enjoyed the people i worked with, even considered going back a few times

I took calls process work order handle refunds and everything else the customer needed done to insure they get the most out their gift cards. the job was easy every thing there was to know was on my computer screen even options to solve the tuff problem

ONE ON ONE WITH YOUR PATIENTS.HAVING ENOUGH TIME TO TAKE CARE OF THEM IN A FASHIOABLE MANOR

Was not enjoyable. The management was poorly ran, the rules and regelation were never the same for all employees.

I like working for west flexible shifts good oportunititues

It can be a slow or busy day depending on the time of the year. When it is busy the phones are ringing nonstop, scheduling appointments for gas to be turned on or off. We were steady learning something new every week. We were constantly training for a new method of helping people that needed our help. The staff was pretty large so I didn't know that – more... many people upper management but the few that i did know was pretty cool. – less

the pay is good but not having time to yourself and family is the worse they have you working mandatory overtime and and crazy hourse no time what so everto yourself

ok place to work if u just want a job...providers call and get claims status and benefit info...not super busy. The hardest part of this job was taking calls from clearing houses out of the country and understanding their broken english

Billing agent for Comcast customers which was a very fast-paced atmosphere that experienced high call volumes throughout the day, especially during the lunch and after work hours. I learned many things about the cable industry, troubleshooting, and how to calm down irate customers through shear empathy. The management and co-workers were all willing – more... to help handle special situations and requests by the customers. The hardest part of the job was trying to up sell to customers who were trying to save money (which was required on every call). The most enjoyable part of the job was being able to explain and fix a customers billing issue with complete understanding. – less

This was a Call Center for DHL an AT&T. Learn how to take calls an troubleshoot fix problems with phones,internet, cable an etc..

basically inbound calls technical support and bill management

Once you learn the product it is easy to maintain your job and your social life.

This was the ideal job for me. It is just too bad that I was let go because I cannot speak Spanish.

GREAT WORK EXPERIENCE
MANGAGEMENT GREAT
LOVE WORKING OUT OF SPECTRUM WITH THE ABILITY TO POST HOURS AND SHIFTS!!

West was a great company to work for & highly motivated to helping you to have "All 5's" on every call that you received. All the supervisors were helpful & most co-workers were positive. Because if you don't have a positive attitude in a call center, you probably wont last long. Despite all the helpfulness & tools that one gains at West it is still – more... a high stress environment & multiple tasks must be looked after in detail simultaneously. Its a great job, but beware of the stress. – less

The most enjoyable part of the job was helping people. The hardest part of the job was during holidays there seem to be a lot of problem with communication between shifts.

Your typical day at work was always the same dealing with the same people everyday.

answering phones and talking to different people not having to break a sweat for working and its easy

I served on the Cingular pre-paid customer service agent, assisting Cingular customers with initial service activation, account information , adding more minutes to the current standing prepaid account, reviewing monthly invoices to relieve consumer concerns, transferring calls to proper department and notating accounts to reflect all things discussed – more... during calls.
I also acted as the initial point of contact for basic device troubleshooting and technical support. As an agent I was trained to canceled customer accounts and apply credit adjustments.
The most enjoyable part of the position was being acknowledged by the Human Resources and Quality Assurance Departments for outstanding customer service and Proper Call and Phone Etiquette which prompted them to appoint me as Demonstrator for all prospective employees during their interview process.
I was also selected as one of only 25 employees to premier a new customer service line, and served as temporary floor supervisor. – less

is an okay job it have but its not a good balance between home/work.
but i enjoy talking to people on a daily hepling them with there phone problems its a great job to have if u can endure long hours on the phone