fast paced, problem solving, office mgmt, time mgmt, resolve problems, offering exceptional customer service
Customer Service Representative (Former Employee) – Pensacola, FL – October 21, 2015
In my last job it was strictly inbound call customer service. Mostly involving unhappy customers. I deescalated and resolved billing, payment, activation, retention and any customer concerns successfully while being timed per call. I learned to read and deal with every type of personality and find a resolution.
What I learned was how to listen to people and know the way to respond. I found out there was virtually no problem I could not solve and if it was not in my authority, after setting forth a resolution my supervisor would be happy to over ride and resolve the issue.
My management was great, As long as you showed them you researched the issue and what needed to be done they jumped in and helped immediately. The first few days I learned I had to come to them with a well thought out resolution because they didn't just fix your problems. I learned a great deal.
At first the hardest part of the job was the people cussing me out and calling me names. After a few days I learned to not take it personally, give them a chance to vent, sympathize, make friends with them and find a resolution.. The hard part wasn't a big deal anymore.
Most enjoyable was helping a customer resolve their problems and ending the call on a good note. They may be from all around the country but I have a lot of people who would like to take me out to lunch. Now that just makes you smile.
People I worked with and my day was so fast paced it went by so fast.
In many ways I missed helping people face to face. I enjoy meeting and talking with people.