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117 reviews

WEST Employer Reviews

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A Typical day at work.
Call Center Representative (Current Employee), Pensacola, FLSeptember 20, 2013
Pros: you can kind of make your own hours as well as get alot of overtime.
Cons: super short breaks. and only a 30min lunch.
A typical day at west. you come in swipe you badge at security desk find you team, log into systems then, clock in. put a smile on and get to work I love my job!
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i loved west
Customer Service (Former Employee), Hampton, VASeptember 16, 2013
it was so fun i think west was my most fun job i had i wanted to stay but they closed down but if they would reopen and give us back our jobs i would be the first to go back
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fun place to work
CSR (Former Employee), Hampton, VASeptember 11, 2013
Pros: laughing
Cons: made it harder than it had to be
answering phones customers playing on the phone always having fun looked forward to going to work. co workers were great. management worked with you.
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Productive
Customer Service Rep (Former Employee), Hampton, VASeptember 4, 2013
I did inbound calls.. I learned appropiate sales talk.The most enjoyable part about West was talking to customers
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stiff atmosphere
Rehabilitation and Consolidation Specialist (Current Employee), Marietta, GAAugust 24, 2013
Pros: work is simple
Cons: office dynamic makes uncomfortable enviornment
not room for growth, only collectors allowed to communicate among one another, specialist are to communicate minimal, office vibe is uncomfortable, and policy and procedures change daily. tightly scheduled breaks & lunchs, occurances for one minute late, no overtime or way to earn extra money. No health insurance.
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Telemarketer
Customer Service (Former Employee), Lubbock, TXAugust 7, 2013
I would call customers and sell magazines, did this for over 3 years
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fun workplace most days
customer service rep (Former Employee), pensacola, flAugust 7, 2013
everyday at west is basically the same management tried to make the day fun . learned many customer service skills . .
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Productive workplace with friendly enviroment
Customer Care Rep (Former Employee), Niles, OhioAugust 6, 2013
Pros: extensive training
West was a good job. It was easy to get along with your co workers and they were able to help answer any questions you might have on r off the floor.
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Alot to learn
Customer Service (Former Employee), Reno, NVJuly 26, 2013
Cons: no health care
Well I was still in training at WEST(AT&T), I learned a lot about the different phones that AT&T provided, the different service's. It seemed like they really cared about there employee's, witch I thought was great until towards the end of our training a lot of people were getting sick and it was like if you leave or call in during training you were – more... fired even if you gave a doctor's note. Now I do understand that Nevada is a right to work place, but so may people were sick. Well then one morning around 3am I had a saver ASTHMA attack, I was takin to the ER by my husband and was admitted to the hospital. I called my supervisor 5 hours before my shift I explained what was going on and he didn't care and said that I was fired. I was wrongfully fired from that job and since then I have been looking for work. – less
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Sales oriented people will love this job
Billing Specialist (Former Employee), Pensacola, FLJuly 24, 2013
Pros: competitve pay scale, commissions
Cons: strict rules and penalties for not reaching goals/quotas daily/monthly
A typical day at work consisted of 98% of time spent with headset/headphone on and engaged in telephone conversation with client, addressing customer billing concerns, explaining bill and assisting in lowering bill. Little to no interaction with co-workers and management. The hardest part of the job is dealing with the occasional irate customer, also – more... knowing that the focus is meant to be on Sales/commission more than customer satisfaction which is my stronger suit. My most enjoyable part of the job is when I am able to convert an irate customer into a happy customer by the end of the call. – less
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Club West is what they called it....
Customer Service Representative (Former Employee), Huntsville, ALJuly 24, 2013
Relaxed Dress Code!!!! Very laid back environment. Goals were reachable, management was always there.
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Basic Call Center
Customer Service Representative (Current Employee), Rocky Mount, NCJuly 24, 2013
Call Center at its best! Cranky Customers, loud and obnoxius co-workers, people in power positions that have no clue what is going on...crazyness!
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Busy Bee after 2 weeks
Customer Service Representative (Former Employee), Hampton, VAJuly 11, 2013
Pros: great incentive earning money programs
Cons: over flow of calls
Great environment
Great people and staff
Phone lines stayed busy from clock in/ clock out
Great incentive programs
Red hours- get paid more
and could put hours up if need be
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AT&T Call Center Rep
Production Agent/CSR (Former Employee), Huntsville, ALJuly 10, 2013
Pros: great work environment
Cons: too little money
This place is no longer there anymore. No opportunity for advancement at all. Too much favoritism.
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High volume call center
Teleservices Representative (Former Employee), Baton Rouge, LAJuly 9, 2013
Assisted customers with placing orders. Helping with problem solving.
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I am Working as an RN for over 20 years in hospitals and home health.
Registered Nurse (Former Employee), Houston, TXJuly 8, 2013
Pros: methodist gave free lunches on so many occasions to their employees
Methodist Hospital was one of the best hospital to work for.I really enjoyed to work there.Good team work.Our Unit manager was excellent.I learnt to be good team player.One day we had 11 new patients admitted in our unit.That was hard day but with help of each other we managed well.
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Very fun, productive job,with it rewards.
sales rep (Former Employee), Erie, PAJune 23, 2013
Pros: commission
West was a great place to work if your a people person, you have to be a very patient person because their times when get an upset customer, But i gotten used to it with help from my coworker,and supervisors. The hardest part of my day was to get a customer and you've tried your hardest to help, but you couldn't just transfer their calls. Overall i – more... loved my job the good out weigh the cons – less
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Call Center with repetitive days
Customer Service Representative (Former Employee), Universal City, TXJune 13, 2013
Pros: free lunches, paid time off and unpaid time off, flexible schedules, room for advancement, gifts for your accomplishments
Cons: company lost the project
This was a call center environment and if you don't mind sitting down all day, then I would recommend this job.When I worked at West I was taking inbound calls from Harris Casinos customers. Guest would call in wanting to make hotel and event reservations. Overall it was a easy job. There were times when it would get really busy and you couldnt leave – more... until you were out of Que. But for the most part there was a lot of down time . So there would be times when you're just sitting there. I would bring a book, homework and different things to help the time go by. There is chance for advancement here. I knew several people who started off on my team that became PTL's. – less
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Exciting Work Pace
CSR (Former Employee), Universal CityJune 4, 2013
Very Busy, Different Thing happening every day lots of happy customers
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Some projects are awesome
Agent (Former Employee), Universal City, TXMay 18, 2013
Pros: had festivals for employees, holiday celebrations, very military oriented
Cons: management not very consist or reachable
Everywhere has it's good & bad West was an ok place to work and depending what project your on you may have fun things done for you, i really enjoyed the people i worked with, even considered going back a few times