Great job, with no room for advancement, no respect for employees from management except for certain few,
Meter Reader (Former Employee) – Kansas – February 10, 2016
Read electric and gas meters Learned nothing that would help with future employment Management played favorites, Most coworkers were great Hardest part was the weather, and dogs Enjoyable part was also the weather and dogs
should of had more management in how they wanted things run correctly...They were not prepared as they should of been...It was a new contract for temp work that they were putting in new meters in all of wichita ks.. we had to set up ajnd organize how to do all of the meters that came out of old homes and businesses and new meters that were to go in
Well Managed with genuine concern for it's employees and customers
Various (Former Employee) – Wichita, Ks. – August 18, 2015
For a Company the size of Westar Energy, I felt like they did a pretty decent job of managing their business. They, like any Company have their issues with both management and employees, but they legitimately seem to be proactive in trying to fix them. My favorite part of the job, and also the hardest, was managing storm restoration when thousands of Customers were without power. This required extensive hours without sleep, but once repairs had been made, they feeling of accomplishment was awesome. In the years I worked there, I never really got used to the phone ringing at night due to power outages, but then who did? Working with dynamic people made it seem alright. It was just part of the job that I was more than willing to accept.
Ok place to work if not for the rediculous management.
Worker (Former Employee) – Manhattan – April 25, 2014
If you want to be micromanaged work here. It seems like you need to check in to go to the bathroom. As I had read in a previous review, it is so bad that everyone is afraid of making the wrong move and getting fired. It is no fun working like that!!!
Westar Energy was a great place to work, benefits and compensation wise, the work itself wasn't bad at all and I loved the work I did. The way the management runs the company isn't the way a company should be ran. They micromanage everyone until everyone has a very low moral. If you aren't in the "in crowd" you have no way of advancing at all. You will be stuck in the same position.
Customer Service Representative (Current Employee) – Wichita, KS – February 5, 2013
As a CSR (customer service representative) for Westar Energy I speak with numerous people a day over the phone. I try to resolve any problems they may have and answer any questions pertaining to their account billing and electric service. I assist customers also trying to access their account online on our website. I am a bilingual CSR so I also take several Spanish calls throughout the day. I have learned how to maintain a professional attitude during each and every call regardless of the nature of the call. The most gratifying aspect of my job is when a customer is genuinely happy and thanking me for assisting them, it makes me feel good to know that I was able to do something to help them out.
great pay and benefits.
quantity is valued over quality, our time is micromanaged to the point that we must report when we go to the bathroom.
Customer Service Representative (Current Employee) – Wichita, KS – January 21, 2013
Data entry, 10 key, multi task, multi line phones, fax, email, payments, being able to do the same thing over and over again every day but every day you learn something new, being able to bite your tongue when getting yelled at by a customer and being able to calm that customer down