Westar Energy Employer Reviews

As a CSR (customer service representative) for Westar Energy I speak with numerous people a day over the phone. I try to resolve any problems they may have and answer any questions pertaining to their account billing and electric service. I assist customers also trying to access their account online on our website. I am a bilingual CSR so I also take – more... several Spanish calls throughout the day. I have learned how to maintain a professional attitude during each and every call regardless of the nature of the call. The most gratifying aspect of my job is when a customer is genuinely happy and thanking me for assisting them, it makes me feel good to know that I was able to do something to help them out. – less

Data entry, 10 key, multi task, multi line phones, fax, email, payments, being able to do the same thing over and over again every day but every day you learn something new, being able to bite your tongue when getting yelled at by a customer and being able to calm that customer down

worked in a highly energized department that was fast-paced and enjoyable. I learned to be an effective leader there