Corporate, Orange, CA - March 1, 2016
I read a lot of reviews on here and I can tell you yes it's that bad. The left hand doesn't know what the right hand is doing half the time. Office are focused on sales most of the time though they claim otherwise. They will always recommend the most expensive treatments plan vs lower cost options. Patients will constantly call in saying they didn't know any better because they trusted the professionals and they are right. Some offices have doctors with well known reputations to do poor quality work and when a complaint comes in about them you here "oh yes we get a lot of complaints about him or her". Really ? And they are still there. Oh yes doctors and managers are constantly moving locations so offices are mess because of this.
And now corporate. You have a corporate high schools is what you have. Managers leads and supervisors are always at each other blaming the other dept for not doing their job and causing delays in theirs. They talk so much trash on each other its not even funny. You have a lot of backstabbing. This is probably because departments are always being dismantled and reassembled under a new title. Procedures and constantly changing. Billling is questionable always check with you insurance because they do charge for things they did not do. Auditing is a joke. If an audit is done and a refund is found for $700 dollars centralizes billing will audit it again with anything they can do make you refund all buy disappear. Mangement turn around is high. I had 2 ceos my time there. Training sucks buy some how its your fault for not knowing. They claim to want to provide the best UPE AKA ultimate patient experience or have 5 star service but its really the opposite. They business practices are very questionable.
Health insurance benefits suck if you add anyone except your self. Dental is okay but you have to use their office and im not exaggerating when i say i would hear people at corporations say they would never take their family or themselves to our own offices.