RECEPTIONIST (Former Employee), Moreno Valley Ca – July 23, 2014
Dealing with patients, kids, and elderly patients. I learned that its an environment where you can move up, many of great things to learn. Co-workers where really nice, friendly and responsible, hardest part was seeing the pain the patience would go thru sometimes. I loved the nice friendly atmosphere.
Big Brother watching/listening to every move/call you make.
New Patient Representative (Former Employee), Orange, CA – June 30, 2014
Pros: 6 weeks of paid training.
Cons: the job itself. it is so not a "happier place than disneyland" as they claim during training!
Clock in and immediately receive calls which are ALL recorded and graded on. As soon as a call is ended one beep a second later and another call is already on. No break between calls. Management is a joke. Period. Co-workers just as stressed out trying to meet quotas for the up-selling of Ortho WD NEEDS to make the real money. Hardest part of job is – more... the up-selling and most enjoyable part of the job is clocking out and going home. – less
Receptionist (Former Employee), Claremont, CA – June 30, 2014
it was a new experience for me but I had the ability to learn new tasks and skills, my days were pretty much the same everyday which would be paper work and answering phone calls, making appointments and taking payments. My coworkers were al wonderful and were always helpful when I needed them. The hardest part was probably just having to multi task – more... but nothing I couldn't handle the things I enjoyed were just having the ability to meet and help people. – less
Accounts Receivable Clerk / Billing Clerk (Former Employee), Orange, CA – June 10, 2014
Western Dental is an awful place to work. Making it simple, not enough hours spent teaching us the basics of what our job consist of. Making new rules out of the blue. Review's don't match out wage. I worked my butt off and no raise EVER! I was promised a increase in my hourly wages never got one. I got moved to a different department without being – more... acknowledge, and they expected me to be great at it the first week. Management is awful. They hire just anyone as a 'lead'. When I was working there my 'lead' hardly speaks english, They only put her in that position cause she has years with the company. Not fair if you been working there for ten years and don't know nothing and somehow become a 'lead' but i come and exceed everything they throw at me and are more knowledgeable than the 'lead'. To sum it up this company is no good. Most enjoyable part of this company was the potlucks within our coworkers. – less
Lead Receptionist (Former Employee), Tracy, CA – April 3, 2014
• Data Entry • Answered multi-line telephone, routed calls, and took accurate messages • Check in Patients for their appointments; including, follow-up care calls • Train and assist externs to learn the companies policies and procedures • Managed a money draw for payments including cash and credit cards
Billing Receptionist (Current Employee), Tulare, CA – March 10, 2014
Pros: helping patients out
The building is divided in two departments ortho (braces) and general. If both departments are open at the same time it gets extremely busy. Both departments must work together to provide best customer service. The hardest par of the job would be management because they so not have enough incentives for their employees, at times the work required gets – more... overwhelming. Overall is a good place to work. The most enjoyable part for me is that you get to meet patients that sometimes are going thru difficulties and its great to be able to help them out. – less
Dental Assistant and RDA (Former Employee), Clovis, CA – February 3, 2014
Pros: free pizza once in a while
My typical day at work was to do x-rays on new patients. I learn so many things such as taking alginate impressions, assisting in root canal procedures and have kids as patients. The management was really nice and very polite, no complains at all. The co-workers were nice to each other, we always helped each other in case if we got too busy. The hardest – more... part is when we had to do root canals back to back. The most enjoyable part was when I had my birth day. They made a little party for me. It was very emotional. – less
Dental Assistant / X-Ray Technician (Current Employee), Palmdale, CA – January 31, 2014
Pros: excellent communication
Cons: low budget
A typical day at work including cleaning rooms and sterilizing instruments. Greeting patients and taking x-rays. Assisting the dentist during treatment. I learned how to assist during oral surgery, pediatrics, endodontics, and general dentistry. I was also able to advance my customer service skills. My co-workers and I always worked well as a team, – more... demonstrating excellent team work. The hardest part of the job was the extreme about of patients a day. Management did the best they could with what they had to work with. The hardest part of the job was having a low budget, leaving the doctors without critical instruments for treatment. The most enjoyable part of the job was satisfying the customers by working as an excellent team. I would consider my coworkers and even my patients family. – less
Receptionist, Customer Service Representative (Former Employee), Fairfield, CA – January 27, 2014
Everyone usually deals with the public in one way or another and like most places you will see friendly and not so friend, patients, customers or clients. Western Dental received most of the not so friendly patients, that job required thick skin and a strong personality to handled what came through the doors. I was able to learn more about insurance – more... and ordering more inventory to stock supplies for not only the doctors but the RN's and office manager and staff. The most enjoyable part of the job was the friendly co workers. – less
Dental Assistant (Current Employee), Madera, CA – January 14, 2014
Pros: company benefits, also lots of locations
Cons: low pay, no breaks, late hours
It's a love and hate relationship because if you're a new DA looking for experience than it's a great fit for you. If you have lots of dental experience than I recommend applying at a private practice. I actually enjoy my job because it's never a dull moment always busy keeping you from being bored at work. Down side the pay sucks! Also high turnover – more... rate for dental assistants but surprisingly doctors stay with the company for years. Honestly every doctor I worked with did great work and cared for there patients so that helps because as busy as it is at least you know the people you work for have morals. Bottom line it's for a person with no children and for someone in there early twenties who's fine with decent pay and long hours. – less