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Western Governors University
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28 reviews

Western Governors University Employer Reviews

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work from home
MBA Admissions Counselor (Former Employee), Austin, TXJune 18, 2014
It's nice to work from home great educational model. It's a fairly positive student centered place to work
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If a library and a call center got together....
Many positions are similar (Former Employee), Salt Lake City, UTMay 26, 2014
Pros: students
Cons: yes man mentality, low pay, many managers transferred from for-profit universities
Management will track how long you were on the phone, how long you spoke to coworkers, how many emails you sent, how long you were on break, etc.
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WGU Director
Director of Enrollment Currently (Former Employee), Salt Lake City, UTApril 3, 2014
Pros: non-profit organization
Cons: salary and opportunity
Vendor management, enrollment operations, team management. managed a large department of 240 employees, including 40 support staff members.
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Ability to work from home
Enrollment Counselor (Current Employee), Indianapolis, INApril 3, 2014
Very flexible, managers welcome advancement and help in anyway they can
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Good company
Admission Recruiter (Current Employee), Salt Lake CItyFebruary 19, 2014
Pros: work from hom
Cons: company hires from outside too much, so it can be difficult to move up.
It is a good company, but upward mobility is a problem. They hire from outside a lot, so upward mobility is a big problem. You may be able to work from home which is nice, but they are flexible and enjoyable to work for. In addition, it is a good school, so you are providing a good service.
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Typical office/desk job, talking on phone with prospective students.
Enrollment Counselor (Former Employee), Salt Lake City, UTFebruary 8, 2014
Pros: helping people
Cons: sitting all day
8-9 hour work day talking on phones through inbound and outbound calls with prospective students, responding to emails, and assisting students through the enrollment process. It helped me learn how to communicate via phone and email with people with various concerns. It helped me learn how to think quickly in order to respond effectively. The hardest – more... part was the somewhat monotonous nature of the job and saying the same thing over and over again with people. The most enjoyable part was serving people and helping them further their educational goals. – less
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Great education
Student in RN/BSN Program (Current Employee), Santa Ana, CAFebruary 7, 2014
I am a student but overall it is a great place. I am very thankful for it.
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Comfortable work environment that is focused on allowing students to succeed and obtain a degree.
Bursar (Former Employee), Salt Lake City, UTJanuary 23, 2014
Worked with students on their accounts and assisted in resolving and overcoming financial difficulties.
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Team oriented workplace
FINANCIAL AID CALL CENTER SUPERVISOR (Former Employee), Salt Lake City, UtahJanuary 22, 2014
Pros: great benefits
Financial Aid Counseling, disbursement of financial aid, customer service, made decisions on appeals
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Mentors beware
Mentor/faculty (Former Employee), ArizonaJanuary 15, 2014
Pros: wfh, good retirement, health insurance
Cons: low pay, no advancement, high stress, call center environment
Call center mentality. Upper management us supportive while 1st line manager isn't - at all. Phone time (talk time) is #1 priority as opposed to student's learning. WFH is convenient but your phone will ring at all hours. Student case load is really overload. School is not about learning but KPI and OTP focused.
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outstanding flexible education
Pro Bono Business Consultant, Graduate Coursework (Former Employee), Salt Lake City, UtahJanuary 4, 2014
WGU offered an excellent program to complete a rigorous MBA program in under two years. I was able to hone my writing and teambuilding skills to become a more effective leader.
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Challenging and rewarding place to work.
Marketing Traffic & Programs Coordinator (Former Employee), Salt Lake City, UTDecember 17, 2013
Pros: job security in a growing company.
Cons: long hours and some growing pains when more positions were needed.
WGU is a fast growing, great company to work for. While there were some growing pains, it was a fast-paced, challenging and rewarding place to learn to skills and improve on abilities. The marketing department was a great department full of different personalities and skill levels where I could interact and learn from everyone.
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Supervised two student teachers
Supervisor of Student Teacher (Current Employee), Salt Lake City UTAugust 22, 2013
Pros: professional institution
I loved working with the WGU students. Never having worked at an online university I thought it would be hard to get ahold of someone when I had a question or problem but it wasn't at all. Someone always got back to me within 24 hours. The WGU staff is knowledgeable, cares about students and willing to step outside the box to resolve issues. The two – more... students I have had were always willing to do whatever it took to do a great job for students. WGU is a very impressive concept for the busy lady/gentleman. I'm getting another student in January 2014. – less
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Very stressful
Mentor (Former Employee), Salt Lake City, UTAugust 16, 2013
Pros: serve great food at graduations.
Cons: integrity is lacking.
No upper management support. Communication between supervision, staff and upper management very poor.
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Focused on student success and a great place to work
Financial Aid Counselor (Former Employee), Salt Lake City, UTAugust 5, 2013
Pros: quarteryly lunches and yearly bonuses
Cons: employer not flexible when employee needs to move out of state
Assisted students with their financial aid questions and issues. I learned how to package student's financial aid as well as complete verification on files to process the student's aid. Counseled students on their loan debt and their financial plans to finish their degree.
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Not What It Seems
Enrollment Counselor (Former Employee), Austin, TexasApril 29, 2013
Pros: liked working from home, healthcare benefits were included.
Cons: job has too much stress. calls are monitored, quotas to meet.
BEWARE - this job is not what you think! It really is great to work
at home but not with this job. Your calls are monitored, the phone
rings all the time, and there is lots of stress to meet weekly quotas.
I ended up quiting after a couple of months.
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Do you enjoy working for a call center?
NA (Former Employee), NAMarch 3, 2013
Pros: mediocre pay
Remember that call center you worked for after high school? This is the call center you will work for after college. How did the first call center treat you? This call center will treat you the same.
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Low pay but flexible
Field Experience (Former Employee), remote, USAFebruary 19, 2013
Pros: work from home
Cons: low pay
Depending on the department, most managers are flexible and understanding with your work schedule. Of course you are still expected to get your work done but how you do it is up to you. The pay is not very competitive so the flexibility and work from home option is a benefit that outweighs the low pay.
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great school
Enrollment Counselor (Former Employee), Austin TexasJanuary 31, 2013
being able to work from home was one of the best benefits of working from the school
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Enrollment Counselor-Remote
Enrollment Counselor (Current Employee), Salt Lake City, UTOctober 3, 2012
Pros: work from home, benefits and 75% off tuition.
Cons: low pay, little room for advancement and poor management.
The school itself is awesome and I value the education I have received here. The employment, not so much. Employees are way underpaid for what they do and the opportunity for advancement is horrible. Someone with a bachelor degree makes $30-35k a year and masters degrees get $38-42k a year. Of course there are exceptions to the rule but it is rare. – more... The benefits package is awesome compared to most companies though. The worst part of the employment experience here is the horrible management. People are often promoted to management positions because they are excellent brown nosers not because they have the required skills and experience. Most of the management has poor leadership skills and has no clue how to handle stress full or tough situations. I would recommend WGU for someone who is looking for a job while they are going to school and want to get a discount. If you are looking to make WGU a career, it's not worth it unless you have a doctorate and can get a faculty position. – less