What once was amazing, now feels beyond stressful.
Program Mentor (Current Employee) – Remote – December 11, 2017
As a long time faculty member, they have a wonderful mission and purpose. What started as one of the most amazing positions, has turned into a stressful nightmare full of micromanagement, pettiness,
favoritism, and constant change. Management changed and we expect reorganizing, but not into a top heavy company that no longer focuses on student success. Managers that aren't familiar with how competency based education works, or the inner workings of WGU, senior managers that rule in a dictatorship, managers that discuss employees to other employees, ... it has become a hostile environment and everyone fears retaliation.
There's little chance for moving up unless you choose to level up. The equivalent to a career ladder but with no formalization, protocol, definition, or expectation. And no structure for compensation. There's no communication between levels. Occasionally, we learn of changes from students after they have occurred.
They stress self-paced as their motto, yet employees are penalized if students don't complete the minimum number of CU's each term or they graduate early. Mentors call weekly, biweekly, sometimes twice a week. Especially if the student isn't making progress as fast as the university dictates. It used to be about individualized care for each student... no longer.
As someone who dearly loves their students, started and stays employed for the students, genuinely cares about the students.... it's disgraceful how numbers driven it has become and how many really good employees are leaving.
Work from home, decent accrual of earned time, retirement, helping students
No longer have flexible schedules, no room for advancement, inconsistency in management, lack of communication, micromanagement, 50 hour week