Pros: tuition reimbursement, health benefits
Cons: wages, compensation, management
A typical day - a busy call volume, calls come into a call que. I mostly provide instruction to students to navigate their account or the WMU website or provide timelines for paperwork processing. Wish position involved more hands-on information processing, trouble shooting and the ability to resolve problems/provide solutions. Best part of job is providing quality customer service and making the customer happy.