Western Refining Employee Reviews in United States

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Dispatching, inventory
Product Coordinator (dispatcher) (Former Employee) –  Tempe, AZMay 16, 2016
Started my day at 5am, open up the dispatch system (TMW) make sure all drivers are planned and on time for their loads, answer phone calls, checking email resolving any needed, create loads, fix any pending problems, answer all totalmail messages,finding locations for drivers using peoplenet and resolving any other driver issues. Dispatch loads for the next day, calling customers for loads tender loads for pick ups. update all daily matrix reports send all reports out via email. Resolve paperwork issues, maximizing equipment and driver resources.
Pros
Feeling accomplished if the day was comleted in full, drivers making a good income. Great company to work for.
Cons
There was stressful days.
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Great company with superior compensation and benefits
Transportation Audit Supervisor (Former Employee) –  Tempe, AZMarch 9, 2016
Team atmosphere, supportive and enriching. Challenging and always demanding. Sense of ownership and pride. Great team that worked well with one another and encouraged each others advancements.
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Professional Fast Paced Environment
Distribution Terminal Manager - Jamestown Refinery (Former Employee) –  Jamestown, NMMarch 8, 2016
Typical day was about 12 hours of office time and plenty of phone and face to face interaction with a large driver force. The hardest part of the job was balancing home and work life with being on call 24 / 7. The most enjoyable part of the position was watching the employees grow and be prosperous in their careers.
Pros
Excellent compensation and benefits
Cons
Long commute and long hours
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A great work environment; Colleagues and clients enjoy their experience.
Customer Service Representative (Current Employee) –  Albuquerque, NMMarch 4, 2016
I absolutely enjoy working at GIANT. Even the most stressful days are quite joyous. I excel at face-to-face interaction with clients, vendors and fellow co-workers. Management and supervisory staff are understanding and accommodating; not to mention overall good people.
Pros
Clients, management, bosses and accommodation.
Cons
Pay
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Very respectful and friendly enviorment
Sale Associate and Manager (Former Employee) –  Tucson, AZFebruary 15, 2016
Helping and serving customers need ordering products to keep store filled. Accepting orders from vendors. Greeting customers as they come in.
Pros
Great Management
Cons
Waiting a year for insruance
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Productive, fast paced.
Accounts Payable Supervisor (Former Employee) –  Tempe, AZJanuary 19, 2016
Fast paced. Learned about different personalities. Able to juggle multiple tasks. Got along very well with internal and external customers. I enjoyed troubleshooting, able to help out my staff when needed.
Pros
excellent benefits
Cons
worked long hours
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Great benefits, few opporunities for advancement
Administrative Assistant (Former Employee) –  Albuquerque, NMDecember 17, 2015
This company loves greasy, gun slingin, animal shootin, dip spittin, good ol boys...oil anyone? Management has favorites and it's super obvious, because the favorites are sub par employees. Few opportunities to advance and if a position does come available, they'll most likely hire outside the company. The healthcare is awesome and cheap, the bonus structure is sweet and the 401k match is unlike any other, pay is average.
Pros
healthcare, 401k, bonus
Cons
favoritism, no advancement
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Poor Management and Hostile Work Environement
Firebird Cardlock Administrator II (Current Employee) –  Phoenix, AZNovember 20, 2015
The management in the Firebird department does not support its employees but allows other staff from different department dictate what the Firebird staff is and is not allowed to do. If these rules are broken, staff will then be written up.

When annual reviews are schedule management will not follow through and raises will not be given
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Positive and well-structured work environment
Retail Maintenance (Current Employee) –  Farmington, NMNovember 11, 2015
Positive and well structured work environment, great company vehicles, well educated and well versed employees. Skill building and ability to further education in like field.
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Fast pace
Cashier/Stocker (Former Employee) –  Gallup, NMNovember 2, 2015
I provided a courteous and understanding customer service. I abided by up holding my NM Liquor License and Food Handler Permit Card. I utilized cash register and credit card machine for purchases of food and material items. I restocked items and food on shelves and the cooler.
Pros
Free drinks with store cups.
Cons
Healthcare and benefits
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great place to work
Tank Wagon Driver (Current Employee) –  Las Vegas, NVSeptember 27, 2015
great job for anyone,i love it just want to do more with a company an now is not a great time I would like to move up an teach guys to drive or more
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Small gas station with amazing customers
Sales Clerk (Former Employee) –  Farmington, NMSeptember 21, 2015
I was only at this job for a very short time but I LOVED it. The customers were amazing, my co workers were incredible, and the management was always will to help out and assist where needed.
Pros
Close to home
Cons
Working in the cold
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Fun and great start.
Assistant Manager (Current Employee) –  El Paso, TXSeptember 4, 2015
Great place to start. Good working place. Not to difficult. Very intereactive with other people and employees. Always changing, so adaptation is very important. I learned about providing great customer service. Co-workers were a bit lazy, but still did their required work.
Pros
good working environment
Cons
no lunch
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fun work place
Cashier/Customer Service (Former Employee) –  Sanders, AZSeptember 1, 2015
what I liked about working at GIANT western refining is the experience i got there.Working well others and having them train me in a professional way.
Pros
free drinks
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Specific job is great - Company lacks Morale Building
Administrative Assistant - Warehouse (Former Employee) –  Bloomfield, NMAugust 18, 2015
Warehouse Manager is a great guy to work for. Benefits and compensation are above average. Not a whole lot of room for advancement due to economical times in Oil and gas industry.
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fast paced environment
Cashier (Former Employee) –  kayenta, AZAugust 9, 2015
Working at burger king was a busy place. Knowing that it is on the route to monument valley, you have five to ten tour buses each day stopping by, which also made time go by faster.
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3rd party call center
Customer service rep (Former Employee) –  Tempe, AZAugust 7, 2015
answered as many inbound calls as possible regarding billing questions and account upgrades. the schedule was great and lots of overtime was available.
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Family friendly
Store Assistant Manager (Former Employee) –  Pagosa Springs, COJuly 14, 2015
This was a very customer friendly company. I was able to resolve issues and implement new office procedures while working at Pest Masters
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Its Part of Shell (Giant) gas Stations on the Tucson area.
Cashier (Former Employee) –  Tucson, AZJune 25, 2015
You will be on elimination mode, fail a customer service, secret shopper and you are done. Upper management give tantrums and is well know for that. there is favoritism to get promoted. In the end its all about the profits for the investors.
Pros
401k match
Cons
Management lacks leadership skills
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Excellent Company
Sr. Service Desk Specialist (Current Employee) –  Phoenix, AZJune 16, 2015
A typical day at work includes assisting a great team who is always appreciative of your hard work. Management is always available to provide feedback and listen to you.
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Overall rating

3.8
Based on 64 reviews
5 stars
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1 star

Ratings by category

Work/Life Balance
3.7
Compensation/Benefits
3.7
Job Security/Advancement
3.3
Management
3.4
Culture
3.4

Western Refining Reviews by Location