Information Systems Analyst, Assistant
Western States Information Network - Sacramento, CA

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WESTERN STATES INFORMATION NETWORK
(WSIN) EMPLOYMENT ADVERTISEMENT
Information Systems Analyst, Assistant
It is an objective of WSIN to achieve a drug-free work place. Any applicant for WSIN employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with WSIN policies. This is not a state position.

POSITION TITLE: Information Systems Analyst, Assistant (ISA)
SALARY: $17.92 per hour plus a $373 monthly benefit allowance (may be taken in cash in lieu of benefits)
LOCATION: Sacramento, California
FINAL FILING DATE: September 17, 2014 - Applications postmarked or personally delivered after the final filing date will not be accepted for any reason. Applications must have the original signature. A 6-month candidate pool will be established for subsequent vacancies.

DUTIES / RESPONSIBILITIES:
WSIN is one of six Regional Information Sharing Systems (RISS) centers funded by Congress through the U.S. Department of Justice, Office of Justice Programs. The Information Systems Analyst reports organizationally to the Information Technology Supervisor. Employee serves at the pleasure of the Executive Director of WSIN.

The purpose of this position is to provide technical support services in support of a Criminal Intelligence System under the direction of the Supervisor of the Technology Unit. Additionally, this employee will be required to perform technical liaison functions between WSIN and its member agencies. This is an entry-level position that will perform varied tasks under close supervision.

The Information Systems Analyst, Assistant (ISA) is responsible for assisting professional staff and WSIN participating law enforcement agencies in the administration of communication functions for the Regional Information Sharing Systems Nationwide Network (RISSNET). Responsible for installing RISSNET™ security software and hardware, assisting agencies and staff, both over the telephone, and in person, on the installation process and troubleshooting hardware, software and network problems, answering calls on a help desk line, and providing training on the use of RISSNET and other software and hardware. Developing and maintaining SharePoint and other websites and managing blast email projects. Responsible for maintaining and supporting WSIN technologies including; internal LAN, wireless LAN, desktop workstations, email support, video conferencing equipment, application and database servers, video wall display units, and mobile devices including andriod phone, IOS phones, tablets, and laptops.

This position will be administering network account usage, locating user support areas, and providing reports to management. Troubleshoot, identify and correct compatibility issues with known software applications and various computer environments. Incumbent will assist in supporting the organization’s information technology operations functioning on a day-to-day basis.

The following are desirable knowledge, skills, and abilities that will be considered in the hiring process: Knowledge of operating systems in Windows and Mac. Knowledge of network administration such as LAN, desktops, laptops, servers, routers, firewalls, Internet/Intranet and VPN technologies, TCP/IP technologies, and Active Directory. Knowledge of the Microsoft Office Suite of applications, FileMaker Pro databases, and Adobe Suite applications. Knowledge and experience designing, editing and maintaining web pages. Knowledge of relation database such as Microsoft SQL and ability to compose, edit, and write scripts to create, update and retrieve information from the database. Strong attention to detail producing thorough and accurate results. Ability to present ideas and information effectively both orally and in writing. Ability to reason logically and creatively. Ability to establish and maintain positive working relationships with those contacted during the course of employment. Ability to take initiative and work independently or in a team environment. Able to follow oral and written directions. Ability to multi task, prioritize, and meet deadlines. Incumbent will have daily contact with internal and external system users to answer both routine and unique questions, diagnose techinical issues and solve problems regarding infrastructure functions. Must be able to clarify instructions with other Information Systems Support staff from outside agencies and provide assistance with diagnosing technical problems caused by software clients and ensure conformity of methods and practices.

WORKING CONDITIONS:

  • Work is performed in an open office environment with noise from ringing telephones, foot traffic, printers, conversations, and other office equipment. This position will have frequent interruptions and requires multi-tasking abilities and attention to detail.
  • Must be able to communicate clearly, understand and answer questions effectively, elicit helpful information, use independent judgment, and take appropriate actions at all times.
  • Ability to sit and operate computer for long periods of time.
  • Must be able to learn and successfully operate various computer programs related to WSIN duties.
  • Must be able to bend, kneel, or sit at a work station for an extended period of time performing data entry. Use of hand truck or cart is required for heavier supplies/equipment. Ability to lift up to 40 pounds.
  • Must be willing to travel as needed, including by air.
  • Must occasionally drive short or long distances and possess a valid California driver’s license.
  • Must maintain punctual and regular attendance.
  • Successfully pass a peace officer type background investigation prior to employment.

MINIMUM QUALIFICATIONS:
All applications will be reviewed to verify that they meet the minimum qualifications stated in this section. To receive credit, your application must clearly state the required experience.

 One year of professional information systems experience which includes developing, maintaining, installing and analyzing information systems; or
 At least 20 quarter (15 semester) credits in computer science

A combination of 50% professional work experience and 50% of education will also be accepted.

Candidates must submit a photocopy of all related college transcripts along with your application in order to receive credit for college degrees and/or coursework.

SALARY:
$17.92 per hour plus a $372 monthly benefit allowance (12% of gross monthly salary). Reimbursement will be provided for any work related travel. Employment will be at-will and based on the availability of funding. The salary listed is the first step in a five-step salary range. All step increases are based on merit and are dependent upon availability of funding.

HOW TO APPLY:
Applicants must complete a WSIN Employment Application (WSIN 100) which must be POSTMARKED no later than the final filing date indicated on this announcement. Applications postmarked or personally delivered after the final filing date will not be accepted. Only original signed applications will be accepted – resumes alone with not suffice.

Applications will be reviewed to determine whether the applicant meets the minimum qualifications, and whether or not they are competitive with other applicants. Only the most qualified candidates will be interviewed. No telephonic or web-based interviews will be held.

WSIN is committed to providing equal opportunity to all regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, or sexual orientation.

The original application must be postmarked or hand delivered by September 17, 2014 to:
Western States Information Network
Attn: John Galia
1825 Bell Street, Suite 205
Sacramento, CA 95825

Questions should be directed to John Galia at (916) 263-2627 or Glenn Gatbonton at (916) 263-1182.

NO ONLINE APPLICATIONS WILL BE ACCEPTED. YOU MUST CALL AND REQUEST AN APPLICATION EMAILED TO YOU.