Leader (Current Employee) – Westfield Center, OH – December 14, 2013
Poorly managed. Many departments have "leaders" who can't make a decision or won't. Very political and passive aggressive environment. Lots of effort put into platitudes of culture and values but not much into actually living the platitudes. So much potential as an organization, but so disappointing to an employee. Stay away from this organization especially if you will be in a support function.
nice home office campus
benefits are okay but company things they are better than they really are
Underwriting Analyst (Current Employee) – Westfield Center, OH and Remote work at home – February 11, 2017
This company is a refreshing change from the cold Corporate Stock Company mentality driven only by todays profits. This is a large company with massive financial resources but feels like a home town business. This is my 4th Insurance company and by far the best. The management has always worked with me to have flexible time to care for aging parents. They care about people are reward good hard work. The people here are so positive and most have a true team spirit which feels great. I have found my permanent home.
Great culture that is respectful and encourages & supports individual growth.
Performance Pay (Bonus) is lower than my prior companies
I believed the Westfield as a company and still do
Mail Service Leader (Former Employee) – Westfield Center, OH – April 21, 2016
I really enjoyed my Leadership role at Westfield Insurance. I led a customer service team for 19 years. The best part was dealing with the 1300 employees ( not at the same time or even same day) on a yearly basis. My co-workers and I had a special bond. Even though I was also a friend I had respect as the Leader in the department. I lost respect for some management after they outsourced my department. I understand the economics of outsourcing but in this case it was hard to except. The hardest part was evaluations and getting outsourced. Not because I didn't want to do the evaluations it's how they wanted them done. The best part of my job was knowing everyday I was going to be busy and solving someones issue..
Customer Service (Former Employee) – Westfield Center, OH – March 25, 2015
Westfield is an average company. There are definitely worse ones out there, but there are better ones as well. They are a very old company (150+ years) and many of their entrenched habits and traditions hold them back from being truly great. Job security is pretty good, but advancement is very difficult as they have an amazing number of 30, 35, 40, and 45 year service employees. Compensation used to be above average by a significant amount, but over the last decade has declined to become less than average.
Personal Lines CSR (Former Employee) – Westfield Center, OH – October 31, 2014
A company that is stuck in the 60's. Only the pretty young associates get promoted even if they are not qualified to do the job. A lot of money is spent on upper management, from company paid insurance, cars, and other perks, but the average employee gets a 3% raise if they are lucky. You do not get rewarded for going over and above at this company. There is a lot of resentment between employees. Management at one time hired a team to evaluate the compensation package. The staff was promised that salaries would be increased based on the findings. The increases never happened and employees were encouraged not to mention it. In other words, they were threatened.
Divided class systen with unfair advantage to favorites
Claims Representative (Former Employee) – Ohio – September 7, 2014
A good place to work if you're a chosen favorite of a manager and don't mind the very outdated technology. No overall company practice or procedure of fair treatment for all although they will tell you the opposite is their culture. Managers have a great amount of freedom to do as they wish with their departments and people, especially in field service offices. No oversight of managers whatsoever. If you're not one of the chosen favorites, you will get more work, less training, far fewer perks and be on your own most of the time. If you complain, you're labeled a problem, could be the target of passive aggressive retribution and the corporate headquarters and HR department do not want to hear any negativity or even know if there is a problem. If you're lucky to be a chosen favorite though it will be a good ride with free lunches, company paid travel, office socializing, average work load, good raises and promotions. Its a lottery where you land and who your boss is.
Work from home available if your manager approves
Prevalent class system among employees creates resentment
From the time I had been hired the company was going through a re-organization period. Unfortunately 3 years is a long time to undergo change and uncertainty. They kept us very informed of the changes every step of the way the problem was they were not taking place fast enough and seemingly they plans kept changing once finding out somthing was not working.
transparency, people, compensation is competitive, work from home