The management at this place of employment is a joke. Noone seems to know what they are supposed to be doing. The turn over rate is high in mangement is high. The person that hired me was gone before my first week of training was over. The training was a joke, there is no set way that they train, they stick you in front of a computer program and at the end of every segment they state that the rules and procedures will be different at your property. The managment talk about employees in front of other employees and guests. They trash talk everyone. The compensation for the work that they want you to do is nowhere reasonable. I didn't have a health card and they were having me work in the kitchen,
Busser (Former Employee) – Los Angeles, CA – March 9, 2016
The best Hotel of the west coast. Your typical day would be a slow yet it'd pick up dependent on which day and event had been planned ahead of time. Management is always nice, not perfect, but really nice and its really heartwarming and stress free to have Managers such as those of the Bonaventure, that can level with their employees and still keep such a clean, 35-floor hotel together. I will say the hardest part of the job is having to deal with those that aren't doing what they're supposed to be doing, though the most enjoyable part always is cleaning up knowing you've done a great job and leave with a smile on your face. Thank you Westin Bonaventure!
Good People, Friendly Customers, Fantastic Food, Great Benefits
Short Lunches, Jealous Employees, Treated Wrong Somedays
As a Banquet Manager, My days differ but the basics remain the same. one thing that never changes are the long hours. If you work less than 11 hours it's short day. But the Westin is a great place to work. solid foundation, great product, great people.
Front Desk Receptionist, Pbx Operator (Former Employee) – College Park, GA – June 10, 2016
Your not heard by the management or human resources at the property. No advancement opportunities. Good Pay though I worked so hard and it was never recognized the shift times change drastically and they work you overtime sometimes maybe eve 16 hours. They don't give you a break if your overnight shift and they lie and say by law they dot have to give you a break. The pay was worth the hassle sometimes.
bad food for employees, treated like your not improtant, no voice
Front Desk Agent (Former Employee) – National Harbor, MD – September 20, 2016
Washington, D.C. hotel. Thriving with onsite dining, fitness, meeting and event space just steps from local attractions like the White House and National Mall. While working for The Westin Hotel I've learned skills that help in a multitude of fields and give me the ability to be transplanted into any job. I worked closely with my senior staff and upper management to make sure every guest had a room and no problems occurred and to handle any that did.
Located in the National Harbor I was able to meet and befriend people from all walks of life
Valet Attendant (Former Employee) – Romulus, MI – July 18, 2016
Most of the employees at the hotel that work full time have no social life. There is no set schedule unless you have seniority and most of the people that have worked at the hotel have been their a long time. Management is very lax, some employees are scrutinized and held under a microscope while others are aloud to do whatever they want.I enjoyed working at the Westin. I worked extremely hard, harder than anyone else in my department because I worked by myself fulfilling several important roles in the department. Lastly, HR is not approachable. If you have a problem you should just keep it to yourself because you do not want to put yourself on their radar.
Banquet Supervisor (Current Employee) – Seattle, WA – February 16, 2016
With a high number of meeting rooms, and an exceptionally large ballroom, the Westin Seattle has a high volume of banquet business. This makes it a great location to learn the ins and outs of banquet management, and get a larger amount of experience in a shorter time than many smaller properties would offer.
The property does suffer from a lack of staffing. With over 70 severs in the banquet department, but only two managers, and two supervisors that split the duties of in office management roles, and on the floor captain duties. This result in the few managers who are there working considerably longer hours than is standard.
As a union property this location is a great property to learn how to work within union contract guidelines while still getting the best performance from servers.
The biggest negatives to working at this property are that compensation is not competitive with other properties in the industry, and inadequate support for banquet management resulting in unnecessary challenges and stresses each day.
The biggest positives to working at this property are that it has a staff of dedicated servers who have sometimes upwards of 30 years of banquet experience that you can learn from, and depend on for quality work. It is a great property to learn how to handle unexpected problems and changes, and how to best respond to them.
Room Attendant (Current Employee) – San Francisco, CA – November 1, 2016
. I want this position so I can take on more responsibilities and challenges. It is an opportunity to further provide excellent customer service and to our guests. I believe that giving our guests a wonderful experience is very important while working at this hotel. I enjoy working in a public environment where I am able to interact with different types of people. As a guest service representative, I will be the "face" of the company. It is my duty to provide our guests a fantastic first impression of our hotel.
over time pay /one hour for lunch break/and treaning progam
Housekeeping (Former Employee) – Denver, CO – January 12, 2016
a typical day at westin started with taking water up to the floors that i was assigned to, through out the day i take calls to deliver supplies to the housekeepers on my assigned floors. i would take the trash and recyclables out and clean the main areas of my floors, by vacuuming the floors, cleaning up the main traffic areas. Some days i would work in the laundry area, there i would load and unload the washers and dryers, and fold the linens. While I worked there I learned all about housekeeping and how the hotels work, how the laundry room works, the sizes of loads that you had to wash, and how to move the large loads around. My co-workers were a big help in my job, they were great people to work with and very friendly always willing to help. The management was very respectful and helpful. They were easy to talk to and approach about problems and suggestions that you would have. I would say the hardest part of my job on a day to day basis was just balancing out all the work I had to get done as well as taking the calls from the room attendants and getting them the supplies they needed in a timely matter. The most enjoyable part of my job was how they rewarded us for our hard work, they showed their appreciation for all of the work that we did.
worked with your schedule and holidays, good benefits
Lots of gossip between co workers, supervisors could be a bit pushy at times
Service Express Agent (Current Employee) – Atlanta, GA – November 16, 2016
There is never a "typical" day at the Westin Buckhead. Considering the fact that hotels are a 24/7 business, we never have true "down time". Our guests are mainly business travelers, so we do have our regular guests. We also have a ton of guests who come to us for a conference or a special event. The best part of the job is my co-workers. Everyone is so different, but seem to work together flawlessly. The hardest part of the job is that you can't please everyone.
i had a good time everyday i started working the management in co workers was great in very helpful and friendly the hardest part was getting use to the hours and my most enjoyable part of the job was the rate of pay.
I supported three catering managers at the Westin Hotel ensuring accuracy and timeliness of the catering documents to be presented to clients for their upcoming event. I also handled customer concerns via phone.
I enjoyed the people I worked with and the work itself was fun and interesting.
At the time, women were not allowed to wear pants and that really limited the wardrobe choices in the morning.