WESTMED is a great company to work for, however there is no comraderie within the company.
Pros: customer satisfaction on every level is what westmed strived for, friendships that were made while working for this company, skills i have learned within the call center environment, medical field, and customer service and quality assurance.
Cons: the call center location being in charlotte and the environment, created an uneasy feeling for the patients who are all in new york.
A typical day at work consisted of monitoring calls and complaints that would filter in from patients with Westmed Medical Group, Rye Ambulatory Surgical Center, and Mount Sinai Brooklyn Heights School of Medicine, via phone, internet, writing, or interdepartmental. I learned how to manage my time and I learned different departments in the medical field and what they brought to the company. My colleagues were amazing, we were a great team and were true patient advocates. The hardest part of my job was trying to assist a patient when our systems would crash. It made my job more meaningful to be able to satisfy the patients needs without the system. The most enjoyable part of my job is customer satisfaction. To hear relief in their voices or to know there concerns have been addressed.