Contact Center Associate (Former Employee) – Charlotte, NC – May 22, 2017
It wasn't a terribly horrible place to work but it wasn't great either. I wouldn't go back even if they were offering more pay. One thing I literally could not stand were the quality guidelines there. It's really ridiculous. You can't even say "Ok" on the phone, are we robots?
It's a job.
Can't have your cell phone (like you're a child), micro-managed, Quality team reminds you of a certain group of Germans from history that followed Adolf
Westmed has really helped me to learn, grow, and build my experience. Within 10 months of employment I received a promotion due to recognized hard work and dedication. The company has a very diverse culture, and I respect that. The job can be challenging at times, but management is there for you when you need them.
A typical day at work mainly involves setting patient appointments and messaging the MD's. When you go to work eve4ryday as scheduled and do a good job-you should have no complaints. Management are always doing different activities to keep the moral up.
potential bonuses every monthly based on performance
Medical Scheduler (Former Employee) – Charlotte, NC – September 6, 2016
a typical work day at this company is taking over 100 calls not even being able to breathe in between calls. managers are mean and treat employees any kind of way. they half train their associates and make them take calls for way to many doctors. horrible work environment with hoodrats everywhere.
Call Center that supports NY Medical office- Great concept , however the operation needs new management
Contact Center Specialist (Former Employee) – Charlotte, NC – March 29, 2016
It is a great concept, however this business needs a better developed management team leading this operation. The reason that this company has revolving door for its employees because it is lacking adequate leadership. Several of the members of management are home-grown with no sense of development of management or healthcare period.
The goal , it seems is to hire just to fire. The company does NOT invest in retaining and training the talent that currently exists. The average period a call center employee will work there is 9-12 months. This call center needs to return to it's headquarters in New York.
Management need to learn to make business decisions not decisions based on personal feelings.
Can get hired quickly, especially for entry level
Wasted time, Need new management and affecting patient care
Supervisor (Current Employee) – Charlotte, NC – January 7, 2016
Westmed is a great company to work for, especially if you are getting into the healthcare sector for the first time. Everyone is really nice and easy to work with on a daily basis. There is always someone there to help when it is necessary. Upper management is supportive and understanding as well.
Good training initiatives, excellent management teams, family oriented
compensation could be better and could offer sick time instead of everything falling under PTO, and could offer tuition reimbursement
MEDICAL SCHEDULER (Former Employee) – Charlotte, NC – January 5, 2016
If youre looking to get into the medical field this is a great way to get your foot in the door. Learn about different medical terms while scheduling appointment for patients while building relationships with the DR's.
Network Administrator (Current Employee) – White Plains, NY – December 18, 2015
A typical day as a network admin at WestMed can vary greatly based on issues of the day. I've learned so much related to network security that it has caused me redirect my career focus to network security specific jobs.
The management there are very unprofessional and lack leadership skills. The workload that we were given and the amount of time to complete the tasks were unrealistic. This place has a big turn over rate than I've ever seen compared to other places I've worked at. There was a lot of favoritism going on between some of the supervisors and workers. The environment there was very stressful.
ex employee (Former Employee) – charlotte NC – May 12, 2015
Only good thing about working for this company is the people you meet and become friends with. Other than that upper management focus is maintaining his or her job at the same time concerned about not being spoken to instead of trying to find a solution. But instead they pile more work on top of the enormous amount of work that you already have at the same pay rate instead of hiring more people. Human resources dept not dedicated to the humans that work there on top of not having knowledge of basic benefits of the company they work for. Then you get cancelation letter for benefits you think is being deducted from your check for payment not being received and no one can explain why. Human resource manager has the personality of a rock! Policies apply to some staff depending on how much butt kissing you do. Turn around in this establishment is ridiculous!
CALL CENTER SCHEDULER (Former Employee) – Charlotte, NC – April 13, 2015
I left a good job because i was trying to relocate to the area thinking this was going to be better for me. My experience was awful. The training is inadequate and they do not care about your livelihood. they give you information in the morning and expect you to know it in the afternoon. the interview did not provide an accurate representation of what the job entailed. I cannot even put in words how to describe the management...i guess one word = horrible, they give you fake smiles to get you in the door then it's all downhill from there. They said it would be 5 weeks of training then we would get on the phones. Week 2 we were on the phones and week 4 they let me go saying i was not catching on quick enough. I was a former training coordinator at my previous job and It took 2-3 months for us to train someone completely so i was appalled at the way they treated us. In my class there were 12 ppl and by week 4 when i left there were 5 ppl left and to this day i know only 3 are left.... they all quit expect one... I was devastated because i had no income with a new place to pay for. luckily my old job let me come back but it is not that easy for everyone. My advice STAY AWAY FROM THIS PLACE!!!!
btw:i could not use profane language in this review but if i could i would have
Contact Center Associate (Current Employee) – Charlotte, NC – February 4, 2015
This job started out to be something that seemed to good to be true, and later on down the line it was nothing good at all. They put so much on you where you are stressed everyday. They give you 5 different jobs, then tell you that you are not doing enough to get a raise. The team leads and managers are the worse. They walk around and bark orders all day, and refuse to help out when it is really needed. Well half of the staff is not trained to answer the phones, but are trained enough to to be managers and team leads at a call center. There is no job security, one mistake and they are walking you out of the office. If you really needed a job, and was willing to take the extra mess, then this is where you should go