Member Services Associate
Weston Fitness - Philadelphia, PA

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We are seeking passionate, service-oriented, positive and hardworking individuals with a love for health and fitness and an excitement to promote our brand. Position requires the ability to multi task and provide excellent customer service. Compassionate management team in place to create an exciting and unique work environment. Opportunity for advancement within our growing organization exists for the right candidate.

Please send your resume and references attached to an introductory email explaining why you are the right person for this position. Resumes without an introductory email will not be accepted.

Key Responsibilities include:
Provides courteous, professional service and information to members, guests,
prospects, staff, tenants and vendors.
Serves as first point of contact for members, visitors, vendors, staff and guests.
Receive and address questions/ issues/ complaints from members via phone calls, and face to face interaction
Balance customer service skills with business logic to create the best solutions to resolve member issues
Strive for 1st call/ contact resolution
Maintains the front desk area, organizes files, desk, etc.
Promotes club’s services and programs to all members, guests, prospects, staff,
tenants, and owners.
Handles payment transactions for club’s programs, fees and merchandise.
Provides excellent customer service throughout all aspects of position.

Requisite Skills
Excellent verbal and written communication skills
Excellent customer service focus and professionalism
Skills/ abilities to identify the root cause of a customer’s inquiry and find an adequate resolution
Experience using Microsoft Office products
Excellent dependability and reliability

About this company
We are committed to developing both the beginner and the advanced exerciser. Weston Fitness strives to offer personalized fitness...