Pros: skills / advancement
Cons: "to many hands in the pot" / problems with accounts; management
Customer Service takes a large amount of calls per day. Within those calls you manage patient accounts, correspond with insurance companies, re-file insurance claims, etc. This type of job will teach you how to micro managed, advance your customer service skills, and teach you how to achieve your goals within the next level of your career as a Customer Service Representative. The hardest part of this position is overwhelming of how many calls you get per day and how often you have to fix something thing that should of been right in the beginning. The most enjoyable part tof this job was actually working with the public. I enjoy meeting (talking) to people and helping them resolve an issue.