Patient Accounts Representative (Current Employee) – Fort Walton Beach, FL – June 8, 2016
I've worked at WWMC for 8 months. It takes 6 months before you can use any PTO. In the Patient Accounts department you have to work one Saturday a month, which isn't bad. But the way they are scheduled has no reason to it. It is up to you to cover you shift is you can work it, again, not bad, but you can be scheduled even if you have a PTO request in. "I change the Sat rotations or no one." And the team members don't seem to care either. I've work every Saturday during here day weeks all year and even have been scheduled two Saturdays in a row.
Besides all that, there seems to be a lot of passing the buck. No one seems to be taking responsibility for being a boss and a leader. And enforcement of the rules can be at the practice or providor's descretion. (Bad debt, collections balances, disengaged, ect). And if something needs to be changed, there is no follow throu from office managers or supervisors.
Administrative Assistant (Former Employee) – Fort Walton Beach, FL – January 12, 2014
I do thank White-Wilson for giving me a job. The office I worked in, was micro- managed, unfair treatment, unfair pay and the benefits, " not good.' I noticed a high turn over in the company, which is scary. I would recommend to anyone looking for a job be cautious.
Customer Service Team Leader (Current Employee) – Fort Walton Beach, FL – September 1, 2012
Customer Service takes a large amount of calls per day. Within those calls you manage patient accounts, correspond with insurance companies, re-file insurance claims, etc. This type of job will teach you how to micro managed, advance your customer service skills, and teach you how to achieve your goals within the next level of your career as a Customer Service Representative. The hardest part of this position is overwhelming of how many calls you get per day and how often you have to fix something thing that should of been right in the beginning. The most enjoyable part tof this job was actually working with the public. I enjoy meeting (talking) to people and helping them resolve an issue.
skills / advancement
"to many hands in the pot" / problems with accounts; management
Phlebotomist (Former Employee) – Fort Walton Beach, FL – May 29, 2013
I thoroughly enjoyed the "Team" atmosphere at White-Wilson. The laboratory was ran with efficient policies and staff was respectful of them. Management was family oriented and worked with your scheduling needs.
Medical Billing Specialist (Former Employee) – Fort Walton Beach, FL – March 27, 2013
Typical day at work was hectic, business office environment lacked organization and communication was little to none. I learned a lot about billing practices and revenue cycles as well as icd-9 coding and emr use. I loved my co-workers. I wish managment was more willing to use the ideas of its staff members to employ more stream lined and common sense based procedures. The hardest part of the job was the volume of work and lack of man power. the most enjoyable part was working with great people.
Patient Accounts Specialist (Current Employee) – Fort Walton Beach, FL – March 5, 2013
- Fast paced and full of new experiences on a daily basis -Daily review of schedules for 3 different specialties; Physical Therapy, Dermatology and Orthopedics - Review of each patient account for the following day, fixing errors and making sure each claim is clean. - Following up with patients as they pay bills through me, sign forms for surgery's and pre-cert for upcoming surgeries for Orthopedics - Phone calls about account balances -Payments on accounts
the people in my area/ bld are nice and helpful
low pay for my experience, very high turn over and not appreciated
Medical Assistant (Former Employee) – Fort Walton Beach, FL – October 9, 2012
I loved my job here. The doctor I worked with was great and we were wonderful togther. I loved the flow and I caught on very quickly. My doctor and I were the first to meet quality assurance for our EMR. However, the supervisors were never there when needed.