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White Lodging Services
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15 reviews

White Lodging Services Employer Reviews

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  • Job Work/Life Balance
  • Compensation/Benefits
  • Job Security/Advancement
  • Management
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Job Work/Life Balance
Compensation/Benefits
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Management
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Management team is key.
Guest Service Representative (GSR) (Current Employee), Austin, TXJuly 15, 2014
Pros: $10 incentives on sold out nights
Cons: bad management, long hours, no appreciation, hostile work environment, low gss scores
I've heard of successful hotels operated under White Lodging with a management that take a personal interest in their employees and their personal lives (career goals, personal endeavors, etc.). I unfortunately have not had the luck of working at a property with this type of management. With guest satisfaction scores at an all time low and a very switched – more... off management team, a day at work feels like a month of labor intensive overload. There are a lot of places where management lack. Where to begin? Let's start with them never being there. Simply put, once 5 o'clock hits, they are out the door and complain about how overworked they are. Employees are unappreciated. We feel exploited. We are talked down to. We are worked to our core. We have been short staffed since the beginning of my employment and are finding it harder and harder to understand how difficult it is to hire people. I speak for myself as well as my team. Seldom are we ever praised for our work. They reap the benefits of our hard work with their quarterly bonuses. Not a thank you heard. This is the first I've ever heard of a management NOT trained in all of the departments. This is the first I've ever heard of keeping one person on duty on busy nights with no thought to schedule a second because "it is not in the budget." Might I ask where the budget goes? I'm just not sure about this specific property. Definitely something to be reported to Human Resources.

The most enjoyable part of work is the opportunity to meet many people of many backgrounds and having exposure to many walks of life. A good conversation can last a lifetime. There are sellout incentives. SXSW is the busiest time of year and we sold out every night of it. It was a nice bonus added to our check. This is definitely a job that makes you more self aware. You develop patience, empathy, and an ability to plan and take charge. Things that were not learned from management, but on your own. When you are stuck by yourself, you become your own backbone. – less
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Productive and Enjoyable work place
Payroll Administrative (Temporary) (Former Employee), Merrillville, INJanuary 9, 2014
Pros: discounted incentitives
Cons: healthcare cost
It was a Productive and organizes work place. The atmosphere was excellent. It plenty of team player in my department. The hardest part of my job was location. The most enjoyable part was my team and the service that white lodging provides
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Productive and fun work place
Waitress (Current Employee), Fort Wayne, INSeptember 4, 2013
Absolutely love the environment, but would like to gain more experience in other fields of work.
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Management Company
Event Coordinator (Current Employee), Chicago, ilJuly 17, 2013
Whitelodging is a management company for hotels. It currently manages 9 hotels.
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Great Career Advancement, good culture
Corporate Sales Manager (Current Employee), Austin, TXJuly 5, 2013
Working for White Lodging has prepared me well for any future opportunities. I had the opportunity to put my specialties to great use all while further developing my skill set. I believe the company has aided in my ability to manage a business unit, develop and train others, write business and marketing plans and fundraising for non-profits to name – more... a few. – less
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The old company structure worked
Asst Front Office Man/Audit/ Housekeeping Sup. (Former Employee), Merrillville, INJune 18, 2013
It started as a great company to work for close nit environment but as the company expanded and new management took over it became unsecure and cut throat everyone cutting necks to advance. They let go of great managers and replaced them with ppl who just follow the crowd. Dont ever think about advancing if you are a female or a minority you have no – more... shot of moving up its an old school white male run company. Pay is below average for industry standards 50+work hours a week average out to about $12 an hour – less
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ever changing work environment
Building Engineer (Former Employee), Bedford Park, ILApril 14, 2013
Pros: good benifits
Cons: lack of leadership
Overall a typical day at work included determining any problems within the building mechanical systems that would need addressed immediately. Furthermore, I learned that it is important to adapt to changes within organizations especially when dealing with new management. My co - workers seemed always professional but the hardest part of the job was – more... communication with the managers as the new managers didn't care about guest production and helping guests feel welcome and safe. – less
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Established company with great morals and ethics
Bartender/Server (Current Employee), Merrillville, INMarch 4, 2013
Pros: excellent management staff
Cons: long days without steady business flow
Excellent company to start a career. Reputation ranks among the best around. In association with the Radisson brand, they are driven to be the cleanest and friendliest hotel in the midwest.
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Great Place to work!
Guest Services Representative and Front Desk (Current Employee), South Bend, INFebruary 7, 2013
Typical work day for me. Arrive to work, get coffee and punch in. Morning part of the day includes breaking out the housekeeping boards, updating productivity and GSS scores. Attend the daily pre shift meeting and sales huddles. A majority of the day is spent taking care of the guests.
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Great People, Great Leaderships, Terrific Training
Guest Service Representative (Former Employee), San Antonio, TXJanuary 28, 2013
Pros: great environment, lunches and staff gatherings, terrific training
Cons: wages, benefits
The company truly takes care of its employees - barbeques, visits to amusement parks when we met goals, and a general sense of caring and family. The training and principals of customer service were also excellent. I learned so much from this company, and take it with me everywhere I go.
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Good memories of a great place to work
Front Desk promoted to Administrator (Former Employee), Ann Arbor, MIOctober 23, 2012
Pros: the people
Cons: needed dental and eye benefits at the time...
Flexible, normal benefits, good co-workers, great experience
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Great for college grads and slaves
Operations Manager (Current Employee), Dallas, TXJune 27, 2012
Pros: culture, values, and beneits
Cons: pay, long hrs, front line staff are slaves to their employers
10 hrs days are very typical

Great culture and benefits

Pay is only competitive on a managerial level

Properties are largely owned By RLJ lodging, which is very very poor in updating their properties.
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I love it here!
At Your Service Agent (Current Employee), Indianapolis, INMay 27, 2012
Pros: hours, benefits, employee relations, advancement opportunities, working conditions
Cons: pay
I have been working for White Lodging at the Indianapolis Marriott Downtown for a little over a year. I love it. There are many opportunities for advancement, and they treat you well. Everyone is treated with respect. It's the best place I have ever worked for.
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Good Hotel Company.
Guest Service Representative (Former Employee), Benton Harbor, MIApril 13, 2012
My basic experience was enjoyable. The hiring process is ridiculous. Be prepared for a 1 to 2 month wait for processing IF your considered. Communication is lacking in the hiring process as well.