Management team is key.
Pros: $10 incentives on sold out nights
Cons: bad management, long hours, no appreciation, hostile work environment, low gss scores
I've heard of successful hotels operated under White Lodging with a management that take a personal interest in their employees and their personal lives (career goals, personal endeavors, etc.). I unfortunately have not had the luck of working at a property with this type of management. With guest satisfaction scores at an all time low and a very switched off management team, a day at work feels like a month of labor intensive overload. There are a lot of places where management lack. Where to begin? Let's start with them never being there. Simply put, once 5 o'clock hits, they are out the door and complain about how overworked they are. Employees are unappreciated. We feel exploited. We are talked down to. We are worked to our core. We have been short staffed since the beginning of my employment and are finding it harder and harder to understand how difficult it is to hire people. I speak for myself as well as my team. Seldom are we ever praised for our work. They reap the benefits of our hard work with their quarterly bonuses. Not a thank you heard. This is the first I've ever heard of a management NOT trained in all of the departments. This is the first I've ever heard of keeping one person on duty on busy nights with no thought to schedule a second because "it is not in the budget." Might I ask where the budget goes? I'm just not sure about this specific property. Definitely something to be reported to Human Resources.
The most enjoyable part of work is the opportunity to meet many people of many backgrounds and having exposure to many walks of life. A good conversation – more... can last a lifetime. There are sellout incentives. SXSW is the busiest time of year and we sold out every night of it. It was a nice bonus added to our check. This is definitely a job that makes you more self aware. You develop patience, empathy, and an ability to plan and take charge. Things that were not learned from management, but on your own. When you are stuck by yourself, you become your own backbone. – less