Productive work environment with friendly associates
Furniture Associate (Current Employee) – Las Vegas, Nevada – September 1, 2015
I work at the Customer Care Center/Call Center for Williams-Sonoma. At the beginning of my shift I clock in, sign into my phone, put up the programs needed to assist customers in a timely manner, then begin receiving inbound calls. I help customers with questions about past purchases, orders currently being shipped, or with placing new orders with me. It is a positive place to work with help from supervisors to assist each associate in becoming better and more productive. We were able to help customers not just based on policy, but with our knowledge of the situation and what we felt is the best way to help the customer and their satisfaction with our company and products.
Team meetings, Friendly staff, Punctuality
the system didn't always show accurately our productivity of the day.