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Williams-Sonoma, Inc.
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269 reviews

Williams-Sonoma, Inc. Employer Reviews

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Productive and fun workplace
Administrative Assistant (Current Employee), Memphis, TNNovember 22, 2014
Williams-Sonoma is a very success company that treats all their employees with respect. They care about each customer. The most enjoyable part of my eday is knowing that I made all the customers happy and I did my very best. The hardest part would be working the long hours. My co-workers are hard working individuals taht also have the work goals that – more... I have. – less
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Friendly and Hardworking
Sales/Telephone Catalog Support (Former Employee), Bakersfield, CANovember 18, 2014
were the most common phrases hear thought out my 2 week long training class i assumed this job was a good and easy going job and had a efficient structure and i was correct
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Good environment, able to work from home, advanced easily, updating skills is ongoing
Currently Furniture Customer Service Rep (Current Employee), Las Vegas, NVNovember 17, 2014
Pros: ongoing training, easy to move to new departments, great retail discount.
Cons: compensation low, hard to take advantage of pto & vacation.
When working from the contact center, a typical day consisted of taking incoming calls regarding customer furniture orders. Checking order status, sending to scheduling, resolving issues with delayed deliveries, material damage or defects, issuing replacements and compensation within company guidelines. Now I work from home, it is the same process but – more... with out physically going to the office.

Enjoy speaking and interacting with customers as well as retail associates and management. Co-workers are wonderful and we work well together as a team.

I've learned a lot about home furnishings as well as decorator items.
There is always something new to learn which is great as it keeps me on my toes and lets me share that information to customers or other associates.

The hardest part is dealing with insufficient information via the company website or internal departments then trying to make it coherent to the customer. Such as why items still not shipped or material/delivery delays. Having to wait 24-48 hrs or longer to get a reply from an internal department is a bit frustrating and of course trying to give the customer the best service with incomplete information is challenging.

Love to help customers with their orders, to share my knowledge about the products, sister companies and introduce customers to new products. Of course, working with my fellow associates and assisting new furniture associates how to find information as well as tips on handling escalated customers during their live training.

Overall, this is a good company but compensation is low. – less
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It could be better
Stock Associate (Seasonal) (Current Employee), Rolling Hills Estates, CANovember 5, 2014
Pros: getting free samples of food, some short work days
Cons: retail work, pay, on-call shifts
A typical day at work is to clock in and process any unfinished items/boxes that hasn't been stocked on the shelves. Then the UPS guy comes and unloads the shipment for the day. We have to scan in every box that came in and put the the items on the shelves of the stockroom (which is usually 40 or more boxes per day). There is either one or two stockers.

The – more... hardest part of the job is having to run the stock room alone and having to find room for each item because the stock room is full. Though the stock room is full, it is also hard to find items too.

The most most enjoyable part of the job is that stocking is pretty chill. – less
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Customer Service
Logistics Coordinator (Current Employee), Las Vegas, NVNovember 1, 2014
Pros: occasional gifts, entry level positions, seasonal ability to move departments
Cons: less than effective leadership
A stressful working environment with very high expectations, with little assistance to obtain needed tools to maintain service levels. Management seems less will address issues before service levels drop, and more on stressful clean up after services levels have severely impacted the consumer and external partners.

Support from co-workers is very high – more... and positive encouragement and knowledge sharing is experienced on a daily basis. When work levels rise, the team is willing to work together to get things completed in a timely manner, as long as management does not thwart the effort.

The most difficult part of the job is not having all tools necessary to get the job done available to the associate, and having some individuals in leadership unwilling to assist with those tools.

The most enjoyable part of the job is being able to bring customer concerns to a positive resolution, the level of non-leadership support that can be found among the internal and external partner associates, which includes creating business and personal friendships. Those friendships promoted a more positive working environment, a stronger ability to communicate effectively and resolve issues quickly to the satisfaction of all. – less
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Nice place to work
Editor/Order Processor (Current Employee), Las Vegas, NVOctober 27, 2014
Great employer to work for. Excellent team. The most enjoyable part of the job is having a satisfied customer.
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non-stop workplace with the opportunity to win prizes.
Furniture Service Associate (Former Employee), Las VegasOctober 24, 2014
Cons: short breaks
A typical day at work included tending to my customers and making sure all of their needs were met with their previous purchases. A big part of that job was to stay in touch with customers just on the off chance something went wrong with their order.
My co-workers were amazing by helping one another get through tough customer service issues where we – more... are trying to give the customer the best end result.
The hardest part of the job was knowing that it's impossible to make everyone happy.
Solving issues for customers that have been wrongly informed and unhappy was the best part of the job. – less
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Productive and fun place to work while satisfying clients with the highest quality products
Retail Sales (Former Employee), Troy, MIOctober 23, 2014
Pros: great employee discount, flexible hours
Cons: great employee discount, beware of spending your whole paycheck!
Wonderful company to work for, flexible hours, good pay, great employee discount and just plain fun. Also having great confidence in the products you are selling to your customers.
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Poor top down management.
General Manager/ Human Resource Manager (Former Employee), Farmington, CTOctober 21, 2014
Too heavy work and micro-management with very little resources. Store management finds themselves working in more a key holder or lead cashier role due lack of resources.
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Seasonal, at Christmas
Inventory Prepper (Former Employee), Memphis, TNOctober 10, 2014
Team player, enjoyed work. Seasonal, prepping Christmas stockings, festive atmosphere.
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Rich culture and heritage, incredible product lines, well-positioned for growth
Corporate Associate (Former Employee), San Francisco, CAOctober 9, 2014
Pros: heritage, culture, creativity, employee discount
Cons: micromanagement by senior executives, tends to be very clique-ish
Williams-Sonoma, Inc. has a rich heritage dating back to 1956 when Chuck Williams opened the first store in Sonoma. The portfolio of Brands is unrivaled in retail. Creativity and entrepreneurship are highly valued.
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great learning experiance and fun working environment
Forklift Operator (Former Employee), Walnut, CAOctober 8, 2014
Pros: great people, very good learning environment
Cons: poor communication at times between leads, no stability with productivity, team work lacked at times
great place to work. people get along well and are willing to help you learn more and lend a helping hand. Safety is their number one priority.
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Solid, growing company
Inventory Staff Accountant (Current Employee), Olive Branch, MSOctober 8, 2014
Williams Sonoma is large enough to have plenty of opportunities, but since the headquarters and the other corporate offices are not located in the same place, the disconnect can really create a strain on your job. The benefits are very good, and the best part about the job is the people you work with.
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stock person
Stock Room Coordinator (Former Employee), Miami, FLOctober 8, 2014
Pros: places to eat in the area
Cons: not enough breaks
learning about new kitchen tools and supplies. when everything gets checked in, it gets boring in the back so I go out front to help the customers.
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Productive and fun place to work
Customer Service Rep (Former Employee), Oklahoma City, OKSeptember 30, 2014
Pros: look forward to kickoff of the holiday season each year and the chance to talk to the vendors
Cons: work with old computer systems
A typical day at Williams-Sonoma customer calling to place order or needed customer service help. I learned how to provide excellent customer service and to solve customer problems. Williams-Sonoma taught me a lot of valuable information about business and how to service the customer.

The hardest part of the job would be when I was not able to help – more... the customer, because of policy.

I enjoyed when we had vendor training and kickoff of the holiday season. Kickoff is a day filled with sampling of different foods and products. We have a chance to ask the vendor question about the products which helped us when a customer asked about the product. – less
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Culinary
Assistant Store Manager (Current Employee), Danbury, CTSeptember 29, 2014
If you are into cooking this is the place to work. The store brings demo's of all shorts to their store and demo's many different items. I learned so much more about cooking and baking. Have fun!
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Fun work with great interaction between customers and associates
Customer Service Representative (Current Employee), The Colony, TXSeptember 24, 2014
Pros: free lunch, friendly workplace, advancement oppurtunites
Cons: short breaks, healthcare
The most enjoyable part of the job is getting to know the customer on a personal level.
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BA
Business Analyst (Former Employee), San Francisco, CASeptember 19, 2014
• Involved in gathering business requirements from the end users and management.
• Performed Requirement Analysis by gathering both functional and non-functional requirements based on interactions with the process owners & stake holders and document analysis, represented them in Requirements Traceability Matrix (RTM).
• Created high quality functional – more... requirement specifications and supporting documents for business systems. Identified and retail procedures for emerging retail chain
• Assisted developers with website support in regards to Content Management to take control of the Web pages by managing the content as distinct from the design.
• Created Physical Inventory process for retail stores, consisted of data integration and inventory processes with third party vendor.
• Responsible for establishing and maintaining positive business relationships with IT managers and clients, and ensuring that business objectives and priorities are aligned.
• Designed and developed reusable class libraries, implemented those classes using Visual C#.
• Actively involved throughout all steps of the Software Development Life Cycle (SDLC)
• Facilitated Change Management across entire process from Project conceptualization to Testing through Project Delivery, Software Development and Implementation Management in diverse Business and Technical Environments.
• Interacted with department heads to finalize business requirements, functional requirements and technical requirements and also created Business process model.
• Responsible for successful delivery of Business Intelligence Customer Data Integration and/or Master Data Management (MDM) technology initiatives.
• Conduct detailed analysis of supply chain costs and service. Build and execute logistics and supply chain models. Analyze findings and document recommended actions.
• Involved in the complete SDLC system-providing SOW to the client notifying the client about the work to be done in detail, specifying both hardware and software involved Scope of Work.
• Designed and developed Use Cases, Use Case Diagram, Activity Diagrams, Sequence Diagrams, Data Flow Diagrams using Object Oriented Design (OOD) concepts and UML using Rational Requisite Pro.
• Used the Unified Change Management (UCM) tool, Rational ClearQuest to maintain and track the stakeholders requested enhancements and changes.
• Assigned tasks among development team, monitored and tracked progress of project following Agile methodology.
• Analyzed the business and functional requirements of the application and developed detailed test plans, test cases in Test Director.
• Involved in designing and developing Data Models and Data Marts that support the Business Intelligence Data Warehouse.
• Set up market data including zero curves, correlation matrices, dividend curves, etc., and the underlying financial instruments and then set up derivatives pricing parameters and trade capture options that drive the valuation of trades based on the market data to configure and test the system.
• Involved in set up of testing methodologies and improvement of process model.
• Used ClearCase for creating documents repository and sharing the documents across the team.
• Created traceability matrix to ensure that the requirements are traced to the test cases.
• Ensured that extremely thorough, effective and organized test process is implemented and delivered the highest quality product.
• Use HP Quality Center to house all test documentation and report/track all issues and defects (Defect Management).
• Conducted user interviews at client locations, gathering requirements, providing analysis/functional specifications as well as Liaising closely both Front / Middle Office, and analyzing requirements.
• Involved in assisting the development of functional requirements, static testing the applications by preparing and developing the Test Plans and Test Rules, editing and writing Test Cases, Test Scenarios and Test Scripts.
• Executed the test cases manually for various job submissions in batch processing by using the Test Director/Mercury Quality Center.
• Parsing high-level design specification to simple ETL coding and mapping standards.
• Did the regression testing using pre-existing test cases besides integration testing of various modules of the application.
• Worked closely with the project team in planning, coordinating and implemented QA methodology on various phases of the application.
• Analyzed results of Regression Testing as performed by Testers using QTP and held meetings with Developers and Testers.
• Interacted with the developers to report and track bugs using Test Director. – less
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Loved this company and work place
Lead Customer Service Representative (Former Employee), Las Vegas, NVSeptember 8, 2014
great support from management, fun people to work with, good customers to speak with and assist, loved working wedding registry
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extreme high tension workplace
Machine Operator (Former Employee), Memphis, TNSeptember 6, 2014
come in and clock in. then go to morning meetings which was given by the manager of what department you were in that day. then you would usually train several ppl while trying to reach your quota. i learned how to deal with hardship on the job. i learned how to deal with different types of ppl and attitudes and how not to let taht affect your work. – more... i enjoyed meeting some of the ppl i did meet. – less

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About Williams-Sonoma, Inc.

Epicureans are at home at Williams-Sonoma, a leading multi-channel retailer of high-end goods for well-appointed kitchens, bedrooms, – Read more