Williams-Sonoma Inc. Call Center
Pros: Training, co-workers
Cons: Communication between corporate and call center
A typical day at work began with logging into your computer and preparing for the day's calls. This particular call center dealt with inbound calls concerning both sales and customer service. The training lasted 5 weeks and was invaluable in learning about the Williams-Sonoma family (Williams-Sonoma, Pottery Barn, Mark & Graham, and Restoration). The computer programs were also explained in detail. Once training ended, both management and co-workers helped in explaining more difficult calls to new employees. Since it was peak season, the calls for sales and customer service were at high volume. We were reminded to do the best we could for our customers while following Williams-Sonoma guidelines. I enjoyed my experience at the Williams-Sonoma call and being able to help people during the holiday season.