The job description is simple. Help customers with any concerns they may have, regarding returns, purchases, related questions, etc. The problem is maybe a blessing and a curse. After 4 weeks of excellent training, I was on the call center floor for a month or so before I ever met a boss. I felt as though I was coming to some weird, hated prison for a month straight before I finally got my turn to meet my supposed "floor supervisor".
Now, granted, the only reason I had yet to meet this manager was due to the fact that I never had a question. I learned well enough in training that I never had a problem helping a customer out. Yet, without any supervision whatsoever, I felt unimportant and unwanted. Silly, I know. But it was like I was a ghost in this place.
This is in addition to the countless other associates I would observe all day, who answer calls and immediately put customers on hold for the next 20-30 mins. This slacking tactic is the exact culture that can be expected from williams-sonoma. Nobody wants to work, from the bottom to the top!