Fast paced, performance driven environment, but they make it a fun place to work.
Pros: WS provides many tools to their employees to assist the sales/service associate, This empowers to help the customers, avoiding escalations and providing satisfactory resolutions
Cons: Performance driven and evaluated every day. Sometimes very repetitive information.
Many different training,coaching, ecommerce support and other feedback to team of associates by facilitating productive team meetings, one-on-ones and side by sides.
I learned not only to supervise and manage but to service others by proactively supporting them with needed tools to perform at high levels. The team of managers, supervisors and associates collaborate in a team effort to get things done;while having fun and enjoying the work. The hardest part of the job was to leave, to pursue my own business.
The most enjoyable part of the job was the strong work ethic and amazing customer service Williams-Sonoma provides to the internal and external customers every day. Open or Closed call center when scheduled. Adapted and flexible to change at moments notice.