Unpredictable schedules, changes not communicated and priorities inconsistent mark the Williams Sonoma experience. The company does not provide the materials and technology required to even train new people, order systems are archaic i.e. "DOS screens" and "F-keys" and training facilities are not equipped with enough working computers to accommodate headcount in training classes.
Service agents are provided vacation and paid time off but it is rarely approved when a request is made to use it. Being approved or denied vacation or paid time off, no matter how far in advance it is requested, generally results in an answer one to two days ahead of the event; it is left in the hands of the scheduling department, not the supervisors. And, if you do request a few days off in a row, they will often grant one or two days, requiring you work a day, grant a day, require you work... making it impossible to take a five to seven day trip, for example.
Besides the employee experience, the customer experience is sketchy as well. Promotional codes for free shipping or discounts online frequently do not work. For example, service agents cannot apply a credit for a broken promo code until after a customer pays without it. A credit has to be issued the following day, which may or may not happen. And unless you have a lot of time to kill, never personalize an item. More often than not, it will be incorrect and your only option will be to replace it or get a merchandise card, only good for purchases at their brand.
Overall, this is the worse employment experience I have ever had.
Some co-workers very competent
Poor communication, archaic order methods and technology, inconsistent with processes and guidelines