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Williams-Sonoma, Inc.
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253 reviews

Williams-Sonoma, Inc. Employer Reviews

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Fun work with great interaction between customers and associates
Customer Service Representative (Current Employee), The Colony, TXSeptember 24, 2014
Pros: free lunch, friendly workplace, advancement oppurtunites
Cons: short breaks, healthcare
The most enjoyable part of the job is getting to know the customer on a personal level.
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BA
Business Analyst (Former Employee), San Francisco, CASeptember 19, 2014
• Involved in gathering business requirements from the end users and management.
• Performed Requirement Analysis by gathering both functional and non-functional requirements based on interactions with the process owners & stake holders and document analysis, represented them in Requirements Traceability Matrix (RTM).
• Created high quality functional – more... requirement specifications and supporting documents for business systems. Identified and retail procedures for emerging retail chain
• Assisted developers with website support in regards to Content Management to take control of the Web pages by managing the content as distinct from the design.
• Created Physical Inventory process for retail stores, consisted of data integration and inventory processes with third party vendor.
• Responsible for establishing and maintaining positive business relationships with IT managers and clients, and ensuring that business objectives and priorities are aligned.
• Designed and developed reusable class libraries, implemented those classes using Visual C#.
• Actively involved throughout all steps of the Software Development Life Cycle (SDLC)
• Facilitated Change Management across entire process from Project conceptualization to Testing through Project Delivery, Software Development and Implementation Management in diverse Business and Technical Environments.
• Interacted with department heads to finalize business requirements, functional requirements and technical requirements and also created Business process model.
• Responsible for successful delivery of Business Intelligence Customer Data Integration and/or Master Data Management (MDM) technology initiatives.
• Conduct detailed analysis of supply chain costs and service. Build and execute logistics and supply chain models. Analyze findings and document recommended actions.
• Involved in the complete SDLC system-providing SOW to the client notifying the client about the work to be done in detail, specifying both hardware and software involved Scope of Work.
• Designed and developed Use Cases, Use Case Diagram, Activity Diagrams, Sequence Diagrams, Data Flow Diagrams using Object Oriented Design (OOD) concepts and UML using Rational Requisite Pro.
• Used the Unified Change Management (UCM) tool, Rational ClearQuest to maintain and track the stakeholders requested enhancements and changes.
• Assigned tasks among development team, monitored and tracked progress of project following Agile methodology.
• Analyzed the business and functional requirements of the application and developed detailed test plans, test cases in Test Director.
• Involved in designing and developing Data Models and Data Marts that support the Business Intelligence Data Warehouse.
• Set up market data including zero curves, correlation matrices, dividend curves, etc., and the underlying financial instruments and then set up derivatives pricing parameters and trade capture options that drive the valuation of trades based on the market data to configure and test the system.
• Involved in set up of testing methodologies and improvement of process model.
• Used ClearCase for creating documents repository and sharing the documents across the team.
• Created traceability matrix to ensure that the requirements are traced to the test cases.
• Ensured that extremely thorough, effective and organized test process is implemented and delivered the highest quality product.
• Use HP Quality Center to house all test documentation and report/track all issues and defects (Defect Management).
• Conducted user interviews at client locations, gathering requirements, providing analysis/functional specifications as well as Liaising closely both Front / Middle Office, and analyzing requirements.
• Involved in assisting the development of functional requirements, static testing the applications by preparing and developing the Test Plans and Test Rules, editing and writing Test Cases, Test Scenarios and Test Scripts.
• Executed the test cases manually for various job submissions in batch processing by using the Test Director/Mercury Quality Center.
• Parsing high-level design specification to simple ETL coding and mapping standards.
• Did the regression testing using pre-existing test cases besides integration testing of various modules of the application.
• Worked closely with the project team in planning, coordinating and implemented QA methodology on various phases of the application.
• Analyzed results of Regression Testing as performed by Testers using QTP and held meetings with Developers and Testers.
• Interacted with the developers to report and track bugs using Test Director. – less
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Loved this company and work place
Lead Customer Service Representative (Former Employee), Las Vegas, NVSeptember 8, 2014
great support from management, fun people to work with, good customers to speak with and assist, loved working wedding registry
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extreme high tension workplace
Machine Operator (Former Employee), Memphis, TNSeptember 6, 2014
come in and clock in. then go to morning meetings which was given by the manager of what department you were in that day. then you would usually train several ppl while trying to reach your quota. i learned how to deal with hardship on the job. i learned how to deal with different types of ppl and attitudes and how not to let taht affect your work. – more... i enjoyed meeting some of the ppl i did meet. – less
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Fun laid back working enviroment
Customer Care Rep (Former Employee), Las Vegas, NVSeptember 4, 2014
Pros: environment, benefits
Cons: pay, seasonal employment, hours
I enjoyed working at Williams Sonoma. I gained a good amount of knowledge from the few weeks of training. If you enjoy talking to customers over the phone, this is the ideal job for you.
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positive atmosphere, given tools to be successful
Customer Service Rep. Handling (Former Employee), Oklahoma City, OKAugust 31, 2014
Pros: special events with free food, activities, able to volunteer on community projects.
Cons: nothing
I really enjoyed working at Williams-Sonoma but unfortunately it was a temporary seasonal position that ended. I was asked to return again this year, but due to recovering from the May 20, 2013 Moore, OK with rebuilding my home, I was tied up with it and unable to start when they needed me.
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Job (Mgmt) Culture mars the Beautiful, Inspiring surroundings
Sales Associate (Current Employee), New York, NYAugust 30, 2014
Pros: employee discount
Cons: scheduling
This would be an awesome place to work if the in-house and district manager would be more people-centric. They refuse to hire you if you do not have full time open availability, but then only schedule you for an average of ten hours per week making it almost impossible to secure other employment.
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good business
Packer/Handler (Former Employee), Memphis, TNAugust 25, 2014
work was good sometimes slow in business. it was always something to learn from making shakes, lattes, how to scoop ice cream ECT.
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I love working here
Packer (Former Employee), Memphis, TNAugust 24, 2014
I enjoyed working with this company and I like the people I work with
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Good management with uplifting attitude
MERCHANDISE PROCESSOR (Current Employee), Memphis, TNAugust 23, 2014
Very good relationship with management, always uplifting, always positive in overwhelming days. Co-workers are a good team of people to work with. The hardest part of the job is last minute schedule changes(less than 24hr notice), no time with family, very unorganized,and no advancement in career. The good part is working with co-workers and management. – more... I learned that team work is strongly needed in everyday life and should be appreciated. – less
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Fast-paced service-oriented design specialist
Icovia Interior Design Software (Current Employee), The Colony, TXAugust 22, 2014
Pros: discounts on merchandise
Cons: poor corporate management - budget issues
While Williams-Sonoma is a large corporation, they need more attention on retaining good employees and hiring the best possible talent. Staff turnover is more than rampant.
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Excellent fun and friendly place to work!
E-Commerce Corporate Representative (Former Employee), Oklahoma City, OKAugust 15, 2014
Pros: fun and friendly
I loved this job! Everyone (including management) was friendly, approachable, and willing to help. It was medium stress level, but you are provided with many tools to help you provide outstanding customer service. Great training, not just thrown in to it. I really grew professionally and emotionally during this job. I would recommend this company to – more... anyone! – less
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A company that strives to please its customers.
Customer Support /Service - Sales Associate (Current Employee), Oklahoma City, OKAugust 13, 2014
Williams-Sonoma is a wonderful company that goes more than a few extra steps to make its customers happy. My favorite part of the job is the data entry. The hardest is dealing with customers who are hard pressed to squeeze a drop of water from a rock, in essence disturbing the flow of calls of genuine customer service calls on a hunt to find a way to – more... receive maximum discounts or credits. My co workers are quite diverse. I enjoy what they provide to my work life. Management works hard to always assist in any and every way possible. – less
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Stable company with forward thinking management
Technical Delivery Systems PMO Project Manager (Current Employee), Rocklin, CAAugust 11, 2014
Pros: working for a company that delivers some of the best home products available.
Cons: the bureaucracy and politics can hold back timely quality work.
Williams-Sonoma is a typical corporate retail environment with a fair amount of bureaucracy, politics and over lapping processes. But, it has definitely long since found it's customer and it's place in the market. It has very talented teams that are great to work for the most part.
I've learned an enormous amount about eCommerce there as well as infrastructure – more... management from a PMO PM position. The infrastructure that has been put in place to incorporate PCI, PCC and SDLC compliance is impressive.
The most difficult part about the position is that IT in general is always on call regardless of the post. When a SEV1 impacts revenue through the store channel, eComm channel or order channel, everything is dropped to restore service and then resolve the issue(s) to the work as designed work flow.
The most enjoyable part about the job is the people. While it's not always considered the number one priority, their "People First" ideology does come through. – less
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Productive
Picker (Former Employee), Memphis, TNAugust 4, 2014
Pros: pay and hours
Cons: n/a
I enjoyed my time here. The pay was good and the hours was also. I would love to work for this company again.
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discounts
Customer Service (Former Employee), oklahoma city, oklahomaJuly 20, 2014
Pros: discounts on merchandise
Cons: seasonal
management kept you up to date on everything
co workers were cool, just a young crowd
most enjoyable part of job was helping customer pick out merchandise
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unsafe osha needs to make a visit or two
turret forklift (Former Employee), city of IndustryJuly 12, 2014
Went through an agency they made me wait 4 hours in the cafeteria before I started I complained about it 2hrs later was told go also witnessed an accident about to happen on my way out very unprofessional
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Excellent - Visuals
Sales Associate, Visuals (Internship) (Former Employee), Montclair, NJJuly 9, 2014
Pros: create visually pleasing store front windows and in-store displays
Cons: worked holidays and weekends
I was in charge of all the store fixtures and window displays. Followed plano-grams, monthly and seasonal changes with new merchandise. Example: holiday product and appliances.In charge of keeping shelves well stocked.
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Productive and a wonderful workplaace
Team Leader and Material Handler (Former Employee), Memphis, TNJuly 7, 2014
Pros: giveaways
Cons: short breaks
Love my job.......a typical day at this job is exciting, because you never know what's the next new item/s are until you actually look at them for yourself, instead of a catalog. I learned different types of jobs throughout the warehouse. My co-workers were very nice and helpful, always work like a team.
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Terrible place to work........I would not recommend.
Customer Service Representative (Current Employee), Las Vegas, NVJuly 5, 2014
Pros: discount which is what you would normally pay somewhere else.
Cons: over worked. supervisors do not want to help
The worst job I have ever had. This company does not care about their employees. They make it harder and harder. Very stressful because the company does not know what they are doing. Lots of mistakes made other departments, not to mention over priced product with lots of flaws. Under paid and overworked!!

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About Williams-Sonoma, Inc.

Epicureans are at home at Williams-Sonoma, a leading multi-channel retailer of high-end goods for well-appointed kitchens, bedrooms, – Read more