Training is a month long, They don't teach you anything in that course except how to use the system. The trainer is very sarcastic and rude. The customers that call are rude and always upset about little things. I was a work from home agent and could never get in touch with management or a lead when I needed one for help. The pay is great for a Work from home agent, but you put up with a lot of Stuff so it is deserved. No insurance.