Great products, striving to help each customer
Customer Service Agent (Former Employee) – Oklahoma City, OK – February 2, 2016
Inbound calls from Williams-Sonoma, Pottery Barn, and Pottery Barn Kids.
Provide customers with information about products or services, took orders, cancel accounts, or obtain details of complaints.
Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions that were taken.
Checked that appropriate changes were made to resolve customers problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Made sure unresolved customer grievances were resolved.
Follow up with customers if necessary.