Bad management, clients run operations instead of company
Site Manager (Former Employee) – Wisconsin – January 7, 2017
First of all, Williams Lea is an outsourcing company that employs individuals to work at client sites; culture is always awkward given that fact. Site managers/supervisors don't always have the right direction or resources from upper management, leaving them stranded and at the mercy of the clients. That is not always favorable as clients sometimes expect and intervene more than what is stated in the contract. There's very little guidance and/or support from WL's side as they pretty much allow clients to dictate operations. Teams for the most part feel overworked and underpaid. What's worse, teams feel unappreciated. There is very little opportunity to advance. Job security is not that great given that a contract can end at any term. Pay is low.
The only good thing about the company is that HR is very responsive and act quickly.
HR is professional and responsive, benefits are at par
Bad management, no direction, low wages with little to no increases, very hard to advance, US vs. Them atmosphere on most sites
Office services Associate (Current Employee) – New York, NY – December 21, 2016
Very fast pace fun environment Supervisors are motivated in helping your learn more about your job duties even introducing you to different techniques management needs improving Really not a lot of chances for raises or advancements
Misogyny in the work place. Poor benefits. No employee rights
Lead Office Associate (Former Employee) – San Francisco, CA – November 24, 2016
A terrible company to work for. Account Manager was extremely arrogant and misogynistic. Several employees made complaints but nothing was done. Human Resource rep was not helpful and in turn made employees feel they are at fault. Horrible benefits.
N/A (Current Employee) – New York, NY – June 29, 2016
Pay needs to be better. Little to no chance of advancement for many positions. Little to no chance of advancement for most women, except for a few favorites. Terrible, unclear structure. Managers are usually ineffectual and participate in the rampant favoritism. The usual sexism and racism; sometimes more than the usual depending on who you work with. Some departments will say you're not allowed to work from home...while allowing certain employees to do it.
Pay is on the lower end. No raises at first, then 2% raises for the past 2 years...and that's it. That 2% does nothing, and you get the same no matter your accomplishments. No Christmas bonus, though Williams Lea, non-Tag folks get one. Strangely favoritism is still shown to British employees (Tag started out in England) even though the company has changed hands.
The work itself is fine.
This is a good place for a young person to start out to learn a bit and get a title and a known company name under your belt, but no one should stay longer than a year if they can help it. There have been massive layoffs over the past 2 years and for months there were goodbye drinks for a different person every Friday, so the future looks uncertain.
About 75% of people I know are looking for something else.
Would be a good place if the money was there and if your located at a good site
Office Service Associate (Current Employee) – Chicago, IL – June 1, 2016
Not a long term place to work. Work there for maybe two years and then get out before you get stuck. The company basically slaves you out to other companies. This company does not have your back or interest in mind.
you get the benefits of the sites your assigned to
The pay is garbage for what you hath to do and sacrifice
Office Services Associate (Former Employee) – St. Louis, MO – October 13, 2016
HR was not on their job. Multiple times I reported to them about unjust treatment I received from my manager. They did not document any of the incidents which made it difficult since they had a revolving door of HR reps I had to keep repeating my concerns to a new person.
Also an employee made racially insensitive remarks to me on three different occasions and when I reported them to my manager I was told, "You just have to ignore people like that." My manager never addressed the issue with our HR department.
The manager was inexperienced and continuously violated policies. Ultimately she was terminated herself. It should have been much sooner than the 5 years I worked at the job due to all of the grievances I reported.
There is no opportunity for advancement unless you relocate. Which also means you will not have much room to grow financially.
Mail Room / Supply Room Associate (Former Employee) – New York, NY 10022 – October 27, 2016
Working with Williams Lea was a learning experience for me. A typical day at work for me was walking into every single attorney's office and collecting sensitive documents that needed to be shredded. Once I was finished with that task I would lend a hand in the supply room rushing supplies at the request of the attorneys and secretaries wherever they needed to be. Management was friendly but still stern. Co-workers were all very nice and agreeable people. The hardest part of the job would probably have to be the physical aspect of walking what amounted to I'm sure was over 5 miles a day while pushing a large, wheeled recycling bin given that the firm rented out about 25 floors of the building. The most enjoyable part of the job for me would probably be the interaction I got to have with some of the attorneys because I have always wanted to get into the legal profession.
Quality Control Lead (Current Employee) – Nashville, TN – October 17, 2016
I've had the opportunity to lead a great team of individuals and develop my skills in the world of eDiscovery. Management and leading people is a great passion of mine and I am looking to further my experience in pursuing future management opportunities.
Great place for developing expertise in leading a team.
Management works to keep you down & switching shifts is NOT easy like they make it seem. You'll get written up for the slightest of things, you're not allowed to talk and making friends with coworkers is discouraged. The only way to get ahead is tattling and sucking up to management. They don't work to keep valuable, hard-working employees... Not all accounts are the same, I can only speak for the one I was at, but it was awful.
No face to face interaction with customers/accounts, etc., you get to listen to music while you work
Little to no room for advancement, shifts are awful
supervisor (Former Employee) – New York, NY – December 15, 2015
No chance in advancement, salary raises or and upward movement for careers. New York management holds an unprofessional attitude towards it employees and needs a serious overhaul. I would advise not working for this company.
Data Entry Clerk (Former Employee) – Chicago, IL – September 12, 2016
A typical day at work started with organizing boxes of files that needed to be transferred into a computer program The company was going paperless We completed the project as the year ended, Unfortunately they were not hiring permanently for data entry operators on a daily basis.
I have worked for this company for two years now. The benefits are phenomenal and I have been covered medically (vision, dental, life, medical, and 401k) without a very high price tag. The training is extensive and most of the things I have learned in that training, I never would have thought existed in those programs. Some parts of the job can be stressful. It depends on what position you apply for. A brand new account is usually stressful for everyone. Management and Supervisor positions can be very stressful at times but very rewarding. I never would have thought I would like this kind of job. But it has turned in to a career path. I love troubleshooting and working with documents. I love the technical aspect along with the processing.
Hour lunches, breaks every two hours, amazing benefits, great pay