Willis-Knighton Health System's main focus is the health and well-being of the patients they serve. Patients always come first; but their employees are a very close second. WKHS takes care of their employees with excellent benefits, incentives and employee appreciation making all of us feel like a family.
WKHS has over 100 physician clinics and all clinics follow the same policies and procedures. The patients know what to expect when going to any clinic in the system and know they will be treated very well.
I worked in two clinics in the system; a family practice office and an ENT office. Both are very busy, fast-paced work environments. Working closely, day to day with patients and their families taught me patience and humility. I also learned to manage my time well. I had to get my job done while always being available to help my employees or the patients at any time.
A large part of my day involved billing and collections. The hardest part of that was not being able to help someone because of their financial situation. I always worked with them as much as I could or referred them to someone who might be able to help.
I enjoyed seeing a patient come in for a follow-up after treatment or surgery and feeling better, or being able to help our elderly patients afford hearing aids.
I loved all of the people with whom I worked; doctors, nurses, supervisors, and those from other departments who I only knew by their voice on the phone. My supervisors were very supportive and always had an open-door policy if I ever needed any help.
I loved going to work every day.