Pros: drug reps bringing lunch, our physicians buy lunch on their clinic day, healthcare benefits, work till 5pm only one day a week, 4 days a week off at 4:30pm
Cons: phones not on service during lunch, advancement into management is difficult, learning that a patient has past, rescheduling patients
A typical day at work involves many, many paper charts, numerous phone calls (incoming & outgoing), writing up hospital consults and handling them properly and multiple other general office duties. Each day, pathology reports, lab reports and other medical records are received via, fax or mail. Each of these items has to be placed on top the patient's chart for the physician to sign. Charts could be found in numerous places which means it can take quite a bit of time to find each one. This office is a fast pace environment and requires stamina for a busy 8 hour day, proper time management and flexibility for change. It also consists of spending the day with co-workers that are a pleasure to work with, who can laugh, make jokes and have a genuine respect for each other. Also, a typical day would not be typical without our patients. Each one is as important as the next, however, they feel their need is priority and we handle our patients as such, to the best of our ability while taking into consideration the sense of urgency.
At Gynecologic-Oncology Associates, I have learned valuable information about women's health. Also, I have learned more patience and compassion for those in need of medical attention.
Management at this clinic is A+. Our manager trusts each of us to do our jobs correctly and efficiently without micromanaging. She is very pleasant and is a part of what makes our workplace a place that you can look forward to going to each day.
Co-workers at Gyn-Onc are also very pleasant and enjoyable to be around on a daily basis. Everyone is even tempered, shows support – more... and professionalism with the patients as well as each other and employees at other clinics.
The hardest part of my job is multitasking. However, I am able to multitask by answering a multi-line phone and addressing the question or comment, while checking in a patient for their appointment, while collecting their co-pays, posting it and completing the check in process in our computer program. The task I enjoy least is verifying insurance online. The reason it is the least favorite part of my job is because many times, the web site is down that I use to verify it or the information on the card is different than the information online which then leads to verifying the amount paid at past visits. Can mean triple work for one result.
The most enjoyable part of my job is being able to contribute to a person's health and well being by making their lives a bit easier just going the extra mile or by even a small task that was completed on their behalf. Also, I do enjoy the computer process from adding a new patient to the system, posting monies collected for the day and posting charges when my manager asks. Lastly, I have to mention the little ole ladies that just want someone to listen and talk with them. I love the stories they tell and the how they begin their question with relevance to their situation and end up talking about something that happened 20 years ago.
Working in the public can be as demanding and taxing as it is rewarding and satisfying. As with any workplace, relationship or decision, with the bad comes the good. It is the good that keeps me where I am, healthcare. – less