Special Situations Team Benefit Advisor (Former Employee) – Richardson, TX – January 21, 2018
Overall I would not focus on a career here. If job security is what you are looking for this is not the place. You can do an amazing job as far as productivity and still be laid off due to business needs.
Great job, customer Demographic is difficult to deal with
Customer Service Representative/Call Center (Current Employee) – Tempe, AZ – January 18, 2018
I worked at WTW a couple of seasons back, and while i really enjoyed the people i worked with, i did not enjoy dealing with the customer base.I found it very difficult dealing with callers during the time i worked there, and i've worked in several Healthcare based call centers before.You really have to watch how you say things to an older demographic, which can make it somewhat difficult to communicate with callers. but if you can get past that hurdle, amazing place to work. No benefits for seasonal pay, but consistent steady hours, and great work enviorment with both supervisors and other employees,
Great pay, employees and management are great
No benefits for seasonal work, Customer demographic difficult to talk to
I love working for this company. It is a dominant company to work for and really appreciate the opportunity to be a part of this company. If you would like a position here just apply it will give you all the experience you need in the insurance industry.
The merger changed some things, but it used to be a great place to work. Fast-paced with a learning environment. We had an amazing reputation for really knowing our jobs and presenting well to our clients. Awesome management and room to grow.
Production Coordinator (Current Employee) – Boston, MA – January 17, 2018
Awesome place to work!!! I learned very much working here. Team work is great!!!! I've had a positive experience here. Unfortunately, it's been difficult for me to transition into different roles- that's why I'm looking for an opportunity elsewhere.Able to meet and speak to many great individuals throughout my work day. Always giving having positive outlooks on the day.
Awesome managers and co-workers, great learning environment and ongoing training to help continually develop skills. This was the first place I've ever worked where they truly meant it when they said they have an open door policy. I never felt as if I couldn't go to my managers with anything and they never once seemed annoyed at interruptions or requests for help. They were always very patient, helpful, and knowledgeable. When they provided feedback on your performance each month, they were great at providing constructive criticism and would actually coach you about your mistakes so they could suggest better tactics. I was really sad to go when my contract ended, I loved it there and miss my team.
Productive and great place to work. Provided great training.
Benefits Customer Service Representative (Former Employee) – Pittsburgh, PA – January 10, 2018
Fast paced environment. Quality rather than quantity emphasized in regards to inbound telephone calls. Company provided free beverages ie. coffee, tea, juice, soda etc Good workplace environment and friendly co-workers.
Customer Service Representative (Current Employee) – South Jordan, UT – January 6, 2018
The company pays decently with most positions offering a monthly bonus based on performance. However it takes a long time to advance in the company. It's all about who you know, not what you know. Which leads to very poor management. The biggest problem is that no one seems to be on the same page about work policies for employees or customers. No one seems to really know what's going on and is very inconsistent.
Customer Service Representative (Former Employee) – Richardson, TX – January 2, 2018
It was a good place to work but taking over 4 years to become permanent was not worth the pay or the rude customers I dealt with on daily basis. Several customers are nice and thoughtful others just are not worth the stress they put on you to be a robot.
Short breaks, over crowded lunch rooms, taking forever to become perm since you are only hired as seasonal.
Customer Service Specialist (Current Employee) – Richardson, TX – January 2, 2018
Willis Towers Watson is a great place to work. I love it here because I get base pay and I also get a bonus as well once I meet my requirements. The Company itself has overtime for certain departments but the area I am in does not offer unless the call volume is high for Service.
Prestigious consulting firm, great experience, but lack of advancement opportunity
Senior Consultant, Talent & Rewards (Former Employee) – Chicago, IL – December 28, 2017
The company does not necessarily practice what they preach, i.e. they sell great advice to clients that they do not implement. Pay is sub-par, bonuses are most often not fully funded, and advancement is possible only if the right people like you. The best part of the job is the ability to work on interesting projects with interesting clients, to work autonomously and have complete flexibility (working from home, etc.). However, it is easy to be blacklisted there if you make one small mistake, or if leaders happen to not approve of your personality.
Willis Towers Watson is a dystopian workplace with producers that sell insurance policies at the bottom of the food chain, and moochers who have advanced up the food chain. They don’t sell, produce, or bring in money for the company.
Willis is always disorganized and changing; this is how moochers and managers measure their progress and justify their existence.
HR just introduced an innovative version of Stack Ranking, which has been dropped by Microsoft and other companies.
Working for Willis was like living in the world of Atlas Shrugged.
Offline Email/Special Projects CSR (Current Employee) – South Jordan, UT – December 19, 2017
I really love Willis Towers Watson OneExchange and love the supervisors and managers, however, the lack of Job Security is scary at times since once the season ends people start getting laid off. IT is very competitive and could be a lasting job but when you have a family to take care its a little scary since majority of positions are seasonal.