Management is great. They are always there to help you and answer your questions. Work-life balance is great as well. The turnover rate as a CSR is very high, so do not expect to make too many life long friends.
The work environment is very open which is a good thing, pretty much every manager/team lead/ supervisor has an open door policy. However, sitting in a cubical all day in front of a computer screen is not ideal, at least for me.
The office is great. Free pop, popcorn, other food. You will never go Hungry at WTW.
short breaks, sometimes under staffed