Case Manager-Plymouth
Willowglen Academy-Phoenix Care Systems - Plymouth, WI

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The Residential Services Case Manager is responsible to ensure the premier therapeutic Residential experience that meets and exceeds expectations both now and in the future through the implementation of each Consumer Experience Model (CEM) stage: (1) Pre-admission; (2) Admission; (3) Service Delivery; (4) Pre-discharge; and (5) Discharge. In the course of each consumers service delivery, the Residential Services Case Manager ensures implementation of the prescribed Individual Service Plan in pursuit of the Desired Outcome of Treatment in a manner that communicates and instills Hope for their future, Safety at all times, Trust unconditionally, and Opportunity always. The Residential Services Case Manager facilitates these outcomes through each stage of the consumers’ Life Experience Model by (1) Knowing their Story; (2) Promoting Strengths; (3) Teaching and Learning; (4) Encouragement; and, (5) Celebrating Success and engages each consumer in their life experience by providing opportunities for Living, Learning, Working, and Participating in the course of each consumers journey towards their Desired Outcome of Treatment.

  • Qualifications:

QUALIFICATION REQUIREMENTS (i.e. Education, Certificates, Licenses, Registrations, etc.): The Residential Services Case Manager must:
I) Possess a Master’s Degree in Human Services or related field. Appropriate license, e.g., LCSW, LPC, LCPC, LMFT, preferred;
III) Possess a valid, regular (non-probationary) state driver’s license if the individual will be driving either their personal vehicle for on-the-job purposes or any agency vehicles;

EXPERIENCE REQUIREMENTS: The Residential Services Case Manager must:
I) Possess a minimum of one (1) year experience working with consumers meeting the program admissions criteria;
II) Possess a minimum of one (1) year supervisory experience (preferred);
III) Have demonstrated leadership ability: the ability to integrate the vision of the organization with all supportive services and personnel;
IV) Have demonstrated leadership in maintaining high standards of professional behavior for self and staff;
V) Have excellent organizational, problem solving, creative and independent thinking skills;
VI) Have demonstrated cultural competency and a commitment to diversity management;