Great place to work until the company was sold.
SERVICE DESK MANAGER (Former Employee) – Wilmington Delaware – January 29, 2013
I had worked my way up from working on the service desk and taking calls to managing the service desk. I was responsible for creating and maintaining as well as enforcing the SLA and OLA agreements bewteen the IT department and the business areas. I worked very closely with the chnage manager as well as the other areas of IT such as the server team, networking team and desktop management. The enviroment was locked down to protect the standardized desktop environments so I was able to learn and stay on top of all the latest desktop and network security tools. In the many years I worked for Wilmington trust I was able to do different jobs. One of the jobs I really enjoyed besides the service desk managers job was when I was the senior desktop support technician. I not only mentored the other techs I was the primary technician for all the remote sites world wide. I was able to do a lot of traveling as part off this job to the many locations. I was able to travel to places like Palm Beach Florida, Atlants Georgia, L.A. including locations in Hollywood. I also supported international sites such as London, Dubnlin, Frankfurt and the Cayman Islands. I would be in charge of supporting or managing the techs that supported the desktops as well as all the network connectivity to the sites and all of the mobile computing devices such as Blackberries and any Air Cards in the environment that allowed for mobile computing.
be able to help make changes to the it support structure to allow for quick response to issues.
being on call for issues that would happen very late or very early in the morning.