A great place to work with nursing staff that are committed to their community hospital
Pros: team atmosphere. studor philosophy for customer service
Cons: self-insured. no match 403b
Wilson Medical Center is a small community hospital with a staff of committed employees that are very proud and conscientious regarding the healthcare of their community. I was recruited by this hospital to create a float pool for the nursing department to help facilitate the staffing of the hospital during high census and as the hospital was growing in its services.
From the moment that I walked into this facility, the warmth of the employee team from housekeeper to administration was evident of quality customer service. I accepted the position as a two year assignment that was offered with the understanding that once the program was in place, I had the option of staying or leaving. I chose to leave when the program was well established and I felt the new manager was very capable of continuing successfully.
I enjoyed the time I was with this facility. However, this was a 100 mile round trip each day and the drive was becoming more difficult for me due to my need for cataract surgery. The hospital was self-insured and I therefore would have to drop my current physicians and have the surgery there to have insured coverage. So with that in mind and after so many years of working with my physicians, I opted to take retirement when the program was stable. I have since had my surgery and my vision is now beyond my greatest expectations.
I am a young at heart retiree that enjoys projects and details that help others to understand issues and how to resolve problems. Through my work with the education dept. at Wilson, I developed an orientation program for new employees that was – more... adopted by other departments in the hospital to assure employee understanding of the job and behavior expectations.
As with many hospitals, managers wear many "hats." I was also in charge of the Bed Placement to facilitate efficient flow of patients from the emergency department to inpatient admission. This became a project that later evolved into a Six Sigma project that continues to this day as improvement is recognized throughout the process. It is a challenging process and touches everyone from Physicians and staff to families. Obviously, something that requires continual attention to detail.
I was also in charge of the morgue. This was truly a new experience for me as I was never aware of all the legal implications of a county morgue. When I assumed the role, it was not being well monitored. I simply implemented all the rules that were supposed to be followed and took away the many sets of keys that were "floating" around the hospital and EMS group. Housekeeping, maintenance and lab were all opening the door and allowing body drop-off/pick-up without signing in or out making it difficult to track coroner cases appropriately.
All in all, I did a lot of walking, talking, teaching of staff and patients while monitoring my new staff or checking off skill competency. I wrote the Standard of Care for the Clinical Resource Unit (float pool), interviewed staff nurses and nursing assistants for the pool and made rounds daily. About once per month I tried to meet as many night or evening staff to remain visible and available to my staff. Working with the other nurse managers was always a pleasure and I value their professional opinions and friendship to this day. – less