My boss was awesome and sweet, and I enjoyed the company of my coworkers. The procedures were pretty straight forward, and where procedure was lacking, they allowed me to create and document new procedures to improve operations. I appreciate that opportunity to invest in the company by using my problem solving skills to help future employees.
Field Service Engineer (Former Employee) – Austin, TX – October 30, 2017
Company is manufacturer of ATMs. I was hired to have a territory in Brookfield & Danbury CT. areas. My very first day I ended up in Boston for 12 hours. Four technicians covered the state of CT. with more manpower to come aboard which never occurred. Hired for 8:00 am till 5:30 PM. We were never told if an ATM went down at 11:00 pm 60 miles from our home, we were instructed to go. Job description misled the 4 of us. Wachovia and Chase Banks were misled about product being ready to roll out. Software and printers were hardly functional and we all followed up traveling on recalls.It was to recruit for a job no one in their right mind would work. Needless to say all four of us ended up leaving. I can go on and on.
I do not like all saying this but that is the truth.
Site Access Technician (Former Employee) – Austin, TX – April 11, 2017
A world-wide industry leader that always felt like a smaller company in the United States proper, but managed to exceed the expectations of the home office in recent years. The company is in a state of transition following their recent merger with Diebold, so my insights into the company are now dated.
Field Service Engineer (Former Employee) – Austin, TX – January 10, 2017
Typical day was starting from home. Your home was basically your office. Waited for calls to come in and managed your own calls. My area manager was decent because he only bothered you when he needed to. Co-workers were fun to work with. We tried to help each other whenever needed. Hardest part of the job was having to deal with personal safety. We serviced ATM's which was exposed to public. Most enjoyable of the job was seeing customers happy and also seeing our products work properly.
Company vehicle, phone, laptop. Freedom to manage your own area.
Second-Line-Technician (Former Employee) – Salt Lake City, UT – December 17, 2016
Wincor was great up until bought out by Diebold , They love and thrive on mis treatment and drama was a very unhappy and unhealthy experience they have un realistic expectations of their Techs and Love to bully the newbies and lower level Techs .
Company is concerned about its bottom line, not the employees.
FIELD SERVICE ENGINEER II (Former Employee) – Memphis, TN – July 1, 2016
I worked extremely long hours, weekends and holidays. We cycled through about eight managers in five years and they push hard to get as much work out of you until you have had enough. I liked the work I did but it could become overwhelming at times.
I enjoy the time I get to work and do things that are new
Second Line ATM Technician (Current Employee) – Kansas City, KS – February 23, 2016
Working with Wincor-Nixdorf is great. There are a lot of wonderful people and it allows me to work in an atmosphere that is perfect for learning. Working with my hands allows the hands-on approach that I enjoy and ATMs are great for finding new challenges every day.
Mgr (Former Employee) – Austin, TX – January 4, 2016
US operations were micro-managed overseas by parent company in Germany. Cost cutting measures executed to solely make company portfolio more attractive for acquisition. This was at the cost of the customer and service delivery, resulting in mass lay-offs.
Wincor Nixdorf is a configuration and installation shop for Software Engineers. Possibilities to grow in ATM business are limited to few companies in the market. Their technology stack is being for a long time. The diversity is one of the good things of this company. Team environment is enjoyable for the most part. Management does not encourage people to grow or develop.
Second Line Field Service Engineer (Current Employee) – Austin, TX – August 11, 2015
Perform trouble shooting via detailed analysis of HW and SW failures with the usage of all available diagnostic tools. This includes repair of HW on component level, cleaning and adjustment of mechanical components and configuration and installation of SW. Perform routine checks according to documented preventative maintenance procedures and refill consumables as directed.