Very depressing and cut throat culture...
Collections Representative (Former Employee) – Phoenix, AZ – March 6, 2017
A typical day at Windham consisted of making around 200 outbound calls a day, to student's that have defaulted their federal student loans, and try to get them into a loan rehabilitation program. I learned a lot about skip tracing (i.e. finding borrow's place of employment, where they really lived, who they lived with, how much they make, ect.) working in collections, and that part I found really interesting. The management there were very knowledgeable, just not very willing to help the team; to the point were if you had a question or needed them to do something to progress an account, it would stress them out and get angry with you. Basically making it to were you don't even want to ask for help... The hardest part about the job was, making 200+ phone calls a day and only talking to maybe 5 people (if they didn't hang up on you immediately.) This made for a very long day indeed, because I like being busy and on the phone actually talking to another person; this is by far much more my style. So I would have to say the most enjoyable part about my job was, when I finally got someone to talk/listen to me, was able to help the student get into a Rehabilitation Program, and got them out of default!
Pay was good, clean environment, big break room, beautiful location at "The Arizona Center" down town Phoenix
Unless you want to pay for parking, be prepaired to walk a mile to work; no joke. very cut throat environment, senior reps always taking your accounts so you can't make commission; you will have 5 boss's, and they all work very close with you, and are very disorganized