Pros: great discount and work environment
Cons: lack of manager help on sales floor
There was this one morning at Windsor, where i was cashiering. A African american woman, around her 20's, approached the cash wrap. She had a shirt that was on discount maybe 3 weeks ago, and wanted to return it. I couldn't do the return or exchange because she didn't have the tags on the shirt nor the receipt. She started raising her voice at me, i kept my cool, was as polite as i could to her. when i realized she wouldn't understand the store policy i immediately went over to call my manager on duty. She came and handled the situation just fine. The manager made it clear to the lady that we couldn't accept a return with out tags or receipt. But my manager offered a decent discount on her next purchase. The customer walked away with a smirk on her face.