Business Systems Technician (Current Employee) – Sterling, VA – January 29, 2014
Install and troubleshoot all CPE and CO equipment. Also responsible for cat5,6 cable installation. Over the last 8years I've learned alot about networks and how they work. Anything from pots,dsl and t1 circuits and how they are wired out from the central office to the customers premises. Back office switch equipment that makes the service possible and Adtran/cisco IAD. Management requires me to work independently and the most enjoyable part of my job would be the satisfaction of knowing I play a big role in providing customers with excellent services.
Customer Service Specialist (Former Employee) – Baldwin, GA – August 19, 2017
Company doesn't care about its employees....only the all mighty buck. They have no concern for treating employees fairly. I worked there for 9 years....they continued to expect employees to spend 5-15 minutes per day working off the clock to take the time to get out-dated computers up and systems running every day before you clock in. Not to mention you do not get paid for working any time after your shift unless you are there at least 7 or more minutes. They continually found ways to keep employees from getting the commission that they had earned. The Devil is probably a better employer
pay was okay...but not worth the stress
too many to list, uncaring corporate boss, not enough pay for all the work required, unrealistic adherence goals.
This is a good place to learn a wide range of skills but not a career corporation. Employee reviews are meaningless as merit increases are only 1.5% annually. There is no incentive to work hard other than having more work dumped on you. The incentive for doing poor work is that the work you didn't do gets dumped on the hard workers. There is no fair system of rewards or punishments for work ethics.
Customer Service and Sales (Former Employee) – Maitland, FL – August 16, 2017
This was very busy Telecommunication Business. The people were awesome to work with and the Customer Service was great. It was a one big happy family place and everyone chipped in as a Team when needed.There were busy customers calling in with new orders, technical support, billing and a lot more.
The atmosphere is relaxed. Management (in my department, specifically) allow you to work without hovering over your shoulder. There are team food days, team outings, etc., that make you feel good about the team you are a part of. Like any job, there are challenges, but it is not a high stress-type of environment.
Customer Service Representative (Former Employee) – Baldwin, GA – August 10, 2017
When i worked at Windstream, it was a pretty good job. Good Benifits, Great Pay, Great Team Work. The only thing i didnt like was the hours, the every 2 week pay, feeling dumb everytime i ask for help, and the mental exhaustion. I spent entirely to much time at work, almost everyday it was mandatory overtime. and the customers are really hateful and rude, that does take a toll on you
Opportunity for personal growth and very fair compensation
Financial and Support Services (Former Employee) – NC – August 10, 2017
For many years Windstream cultivated an environment which allowed for growth and advancement from within. Windstream developed and refined employment and human resource policies that supported all levels of employees and assured a high level of functional performance across the organization.
Local Manager (Current Employee) – Barnesville, OH – August 7, 2017
I supervised 11 outside field technicians whom were all union employees. I am responsible for 14 exchanges in the Southern Ohio area. I thoroughly enjoy working with my employees as well as working with customers.
Fast paced call center with amazing co-workers. Always willing to help one another.
CSSR (Former Employee) – Newton, Ia – August 4, 2017
Windstream was a fast-paced call center answering phone calls from customers with questions, complaints, and adding/removing services. We had sales goals that were achievable if you followed the procedures and policies. I met the sales goals all but one month while I was there so I earned commission. Sick days were used but there is a point procedure every time you used sick time. If you asked for time off in advance, the points would not count against you. You would get 7 points for the year but every 3 months a point would drop off if you came to work every day.
Decent pay, great co-workers, great management teams
Long hours (never out on time due to calls in queue)
Small Business Sales Specialists (Former Employee) – Dalton, GA – August 3, 2017
Call on small businesses in the surrounding area and encourage them to utilize Windstream's phone and internet service It is a very competitive business I had a great manager The competition The people I worked with and the training I received
Flexible hours and not always in an office setting
Windstream LLC is a combination of numerous companies combined under one corporate management team. The company has failed to integrate and organize the company into an effective operation delivering excellent and reliable products / services to customers while maintaining a decent investment return for investors. Windstream offers numerous products and services to customers while providing poor quality and unreliable customer service.
Windstream has a very tallented work force expected to be experts on everything.