Virtual Call Center Representative (HOME-BASED)
Must have a PC computer with Microsoft Office or OpenOffice (no MACs) and high speed DSL or cable internet connection at home that’s directly connected to the modem via Ethernet cable. (Our dialer system does not accept a wireless connection and it is not recommended to have a wireless carrier.) Internet download speed must be over 2.0 MBPS and upload speed should be over 1.0 MBPS.
We are recruiting for the hours of 11am – 8pm central time Monday – Saturday and Sunday 1pm – 4pm. We are looking for 30 - 40 hours per week. You must be able to commit to a set schedule that you will work each week and be able to work at least 30 hours a week on a consistent basis.
This is an exciting opportunity to work with a fast-growing internet advertising company!
Must be a resident of Illinois
Excellent computer and typing skills
Excellent communication skills and outgoing personality
Basic understanding of online marketing
Ability to work in a scripted environment
Self-motivated and driven by personal success
Ability to multi-task
Positive attitude and desire to help people
Ability to download & install software. If hired, you will need to download & install a program that allows you to use your computer to make calls. You will also be required to download and use Firefox as a web browser.
Ability to delete cookies on your computer and take basic screenshots
Prior call center experience a plus
Minimum Workstation Requirements:
Assumes the Virtual Call Center is the only application running on the agent workstation.
- Processor: Intel Pentium IV 1500MHZ or greater, or equivalent (based on published benchmark results).
- Memory: 1.0 GB or greater if using Windows 2000 or Windows XP. 1.5 GB or higher with Windows Vista and Windows 7.
- Java Runtime Environment version 1.6.15+ (6.0). 32-bit version required for soft phone use.
- Screen Resolution: 1024x768 or higher.
- Some optional features require Microsoft Office 2003 or later.
Recommended (in addition to the requirements above):
- Processor: Intel Pentium IV 2400 MHZ or greater, or equivalent (based on published benchmark results).
- Memory: 2.0 GB or greater
- Supported Web Browsers: Internet Explorer 7 or 8. Internet Explorer 8 is recommended; and Firefox 3.0+
A headset will be provided.
ABOUT WINDY CITY CALL CENTER, LLC.
We are growing our complimentary education referral service and we work with a number of colleges and universities nationwide. We are making outbound calls as well as taking inbound calls from potential students who have applied online to receive information on furthering their education. We match them with certain schools based on their area of interest.
We are looking to hire multiple full and part time employees to fill positions for our call center. Our reps call people that have indicated they are interested in getting information about furthering their education. We help them narrow down their options and select a school that is a good fit for them. We are NOT making unsolicited calls.
The compensation is $9 per hour, with eligibility for an increase after completion of 600 hours contingent upon satisfactory performance; plus, participation in the 401(k) Plan after completing eligibility period. The best thing is that you get to work from your home office! Previous call center sales experience is great but not required because we have a comprehensive (paid) training program to quickly get you up to speed on how to help people find the right schools for their needs.
Corporate Location: 125 S. Wilke Rd., Arlington Heights, IL 60005